Trove User Reviews

Customer Experience

Positive experience34.4% of reviews
Neutral14.8% of reviews
Negative experience50.8% of reviews

~ Based on 61 written reviews from the US App Store.

What users say

Is Trove Safe?

Trove - Investing, simplified appears safe based on user ratings. AppsHunter Safety Score for Trove is 88/100.

This assessment is based on 449 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.5% of ratings point to a safe experience
4.4% of ratings suggest some concerns
9.1% of ratings point to a risky experience

~ Based on 384 App Store ratings for Trove.

Is Trove Legit?

Trove - Investing, simplified appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Trove is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Why can’t I log in

Haven’t been able to go past the next of kin request in the last week, I fill it out and submit but Keeps saying service is not available…. What’s the plan ??

Delay in withdrawal

It’s almost 2 weeks and my withdrawal is yet to settle in my bank account. The status reads pending verification. 2 weeks is kinda long to confirm verification. Sometimes we liquidate funds to meet emergency needs and seeing that access to the money is fast creates some doubt about use of the platform
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Very unresponsive

Why does it take so long to respond to a simple email and verify opening of an account. Can’t imaging this type of delay.

Rubbish

Your app has a hug bug in the kyc section

Do Not Download

I’d advise not to download this App or invest in it. It’s been over 1 week since I requested a withdrawal from my account & it’s yet to be processed. I do not recommend as they’re proved unreliable

Facing delay after registration on the app

How many days does it takes to approve my application for kYC? I just installed the app and I submitted all necessary information but I’m yet to use the app. I was unable to access it app without them approving the document
Very bad

Response from developer

Hi, we’re sorry for the experience. If this hasn’t been resolved, please contact our support team at hello@troveapp.co or call +2349077132746 so we can take a look at your account and assist you promptly. ~ The Trove Team

😡Bad App and Delay is There Thing

I don’t Ever Like. The Delay in this App when it comes to verification.. I even had to try verifying it on Site still showing pending for 3days now, Customer Service is so bad it tells you to wait “No one is Online now”.. I just need my Verification done that’s all why taking Too long for it????😡😡
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I don’t recommend trove

Avoid using this broker. They delay transactions until you contact them by email or phone, your balance may not be displayed properly, and they may transfer your funds to different broker management companies without clear communication.

Response from developer

Hi Mohammed, we’re sorry to hear about your concerns. We’d like to clarify that we communicated with users ahead of the broker migration through multiple email notifications, providing clear information on the change, the reasons behind it, and the benefits, including access to a wider range of services and products. Users were also given options if they preferred not to proceed with the migration. We remain committed to transparency and delivering a better user experience. If you’re experiencing any issues or need further clarification, please reach out to us at hello@troveapp.co so we can assist you. ~The Trove Team

Why??

I’ve been trying to make withdrawals but it’s not going through… what is happening!!

Why??

Why does it take like 3days before my deposit actually shows on my US stock… it’s always happening.. I think I’d switch app if you don’t fix it

Failed verification

Impossible to pass bvn and face verification. Can’t use your service

Funds not reflecting in my portfolio

Credited my trove portfolio 24hrs ago and it is yet to reflect in my portfolio.
The in-app customer support is non-responsive and I'm just here lost and confused.
Has my money vanished???
Really disappointed.

I cant seem to buy any stock

I have been placing an order for some stocks on the app. It either gets rejected or stays pending. I am about to Withdraw my money

Trove

I hope your management can find what to do, to correct the problem that’s happening on prove, cause my money is on the line, and you should better with your service also,

Response from developer

Hi Yeesha, thank you for your feedback. Trove is currently operating smoothly, and all investments remain secure. If you're experiencing any issues with your account, please don't hesitate to reach out to our support team at hello@troveapp.co. We're here to assist you and will work quickly to resolve any concerns you may have. ~Trove Team

Bad app

They need to be removed from here, taking away people’s money

Review

I still cannot find how to put a stop loss or Take profit on Trove investing platform

Registration

I have been trying to sign up but ‘Email or Phone already in use’ prompts keep popping up. Pls help

Response from developer

Hello Mr Zeekay, thank you for taking the time to write us a review. Kindly write us at hello@troveapp.co so we can assist you better. We hope to hear from you soon. ~Trove Team

Excessive use of Meme

Please tone down the amount of memes used in your news letters. It’s a bit excessive, especially since you are trying to pass important info in those emails. And seriously fix the delay on withdrawals. I shouldn’t have to hyperventilate when I think of withdrawing my funds.

Mr.

Truly a horrible app. Crashes frequently. Multiple unnecessary clicks required in order to find useful basic info. No direct link to Client Manager via app. Poor Customer Service: slow response time to enquiries.

Withdrawal takes forever

I need someone to help me beg this company to please give me back my money. It’s been two weeks now I make a withdrawal. And they refuse giving me my money. I’m going to have this company reported