TrueLane by The Hartford User Reviews

TrueLane by The Hartford
TrueLane by The Hartford
The Hartford Fire Insurance Company

What users say

Top reviews

Stabilized Phone

Now that my phone is no longer moving about in my automobile is showing me the results that reflects my driving capability. I’m really disappointed that I was not informed about that initially.

Great

Watches everything I do and still not a problem!

Phone usage

This app is truthful for the most part on my driving except for the phone usage, several times now I have had my phone in the passengers seat while driving and it dings me for touching it when it was in a completely different area of the car than me and I didn’t touch it once! It’s very frustrating to me and I wish there was a way to fix it.
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Major flaw and poor design allows it

App needs your location to be set to “Always” to work but it constantly defaults to other settings. I am going to lose my discount because of this.

Improves my driving

It is easy to use but it calls firm breaking “severe breaking“ and gives demerits for it. To me, severe braking is close to squealing tires.
It said that I drove well enough (95%) to get a 31% discount but that did not get me anything. It’s as if TrueLane has no effect on premiums. They don’t show a discount from standard premiums.
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Ez 2 use

I enjoy using it. I watch my score and try to improve it. It also saves you money.

Truelane app

I believe this is making me a better conscientious driver.

Monitoring

I’m checking myself on my driving habits and being more alert

Wonderful App

We are enjoying the app, thanks for providing this information and reminder system. Sometimes we need to adjust who is the person driving, are we overlooking a particular procedure? Thanks. ME

Love the true lane app by Hartford insurance

If you look at the data on your app, it can identify areas to improve on your driving skills so that you can realize savings! I find it to be very accurate!

Hard braking

Heart breaking!

App

Love it tells you where you need to improve at

Great app makes me drive better

Great app, but my husband drives a lot at night and I have to remember to mark that he drove not

Forget your app is there and drive

I had reservations about the app attached to my driving habits. Once I started driving with it I realized my concerns were foolish. I just went on with my normal driving events and the app just showed who I am behind the wheel and I hope to benefit on my insurance renewal.

Greatly

Need

Great app

Had I switched from GEIKO
LOL. WHATA WASTE THAT COMPANY WAS. I LOVE HARTFORD!

Messages that I don’t drive

We are older than most, so I often get messages that I am not driving. We sold our second vehicle since we really didn’t need it. I am semi handicapped so my wife usually drives us everywhere but on occasion I drive. I resigned with Trulane because I was going to get another car and my rate went up. The CS person told me to use trulane as a passenger to retain my potential discount. We did get another car last week and I drove it about 4 miles. I understand that maybe this short trip was caught but not included on my record as a driver. I stop will be a passenger on most trips. I love the fact that trulane offers the ability to earn a discount but until recently we had 1 car and 2 drivers but trulane can’t recognize that there can only be one driver at a time. They will likely shut down my trulane because I don’t drive much. This is unfair and I can do nothing about it. Just to be sure I added trulane back to my phone more than two weeks ago and the message I sent said no trips have been recorded for me. Help.
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Not Accurate GPS & Speed

My score went down three points simply because the app registered a lower speed limit then the speed limit on the highway I was driving. My theory is that since I was driving at the speed limit and I was on the right lane the whole time for over 70 miles., The app kept reporting that I was speeding because my proximity to the town I was passing by was being recorded as if I was actually in those towns. I contacted The Hartford and they say they can’t do anything about it. On the report or my trip summary, it clearly shows that I was always on the speedway throughout my trip. However, the app located the speed of the nearing towns, and it kept reporting that I was speeding. That really sucks because there is inaccuracies and therefore because of these inaccuracies, The Hartford will assume that I am not a safe driver. Ugh!
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Battery Killer

The app works well and the discounts are nice but the battery drain is excessive.

Drains Phone Battery

This app drains my phone battery quickly and dings me for non-existent hard braking. Needs work…