Terrible Execution
Simple interface, terrible concept and execution.
This app is essentially forced on Hartford customers unless we’re willing to pay hundreds more per year for insurance. That would be irritating enough, but the app isn’t even smart enough to accurately judge the behavior it’s monitoring.
It assumes I’m driving whenever I’m in a moving vehicle. When my wife drives, I get scored for HER driving, and if I use my phone while sitting in the passenger seat, I’m marked as “distracted.” Sure, I can manually correct every trip afterward—because apparently I needed another pointless task to remember multiple times a day.
Even worse, today I deliberately PULLED OVER AND PARKED before touching my phone to change my GPS destination. The app still counted multiple phone “distractions.” So apparently doing exactly what a responsible driver SHOULD do still hurts your score. Brilliant.
The “hard braking” scoring is equally ridiculous. Completely normal braking gets flagged, and a single event can destroy the rating for an otherwise uneventful trip.
But what I despise most is the intrusion. This app demands precise location access AT ALL TIMES and monitors phone activity to determine whether you’re “distracted.” That is an enormous amount of surveillance for an app that can’t even reliably determine whether I’m the person driving.
I support rewarding safe driving. I do NOT support financially pressuring customers into installing an invasive tracking app that makes bad assumptions and then potentially uses those assumptions to judge their driving.
The Hartford should be ashamed of forcing this on customers. If you demand this much access to my location and activity, the absolute bare minimum is making sure your app can interpret that data accurately.
This app is essentially forced on Hartford customers unless we’re willing to pay hundreds more per year for insurance. That would be irritating enough, but the app isn’t even smart enough to accurately judge the behavior it’s monitoring.
It assumes I’m driving whenever I’m in a moving vehicle. When my wife drives, I get scored for HER driving, and if I use my phone while sitting in the passenger seat, I’m marked as “distracted.” Sure, I can manually correct every trip afterward—because apparently I needed another pointless task to remember multiple times a day.
Even worse, today I deliberately PULLED OVER AND PARKED before touching my phone to change my GPS destination. The app still counted multiple phone “distractions.” So apparently doing exactly what a responsible driver SHOULD do still hurts your score. Brilliant.
The “hard braking” scoring is equally ridiculous. Completely normal braking gets flagged, and a single event can destroy the rating for an otherwise uneventful trip.
But what I despise most is the intrusion. This app demands precise location access AT ALL TIMES and monitors phone activity to determine whether you’re “distracted.” That is an enormous amount of surveillance for an app that can’t even reliably determine whether I’m the person driving.
I support rewarding safe driving. I do NOT support financially pressuring customers into installing an invasive tracking app that makes bad assumptions and then potentially uses those assumptions to judge their driving.
The Hartford should be ashamed of forcing this on customers. If you demand this much access to my location and activity, the absolute bare minimum is making sure your app can interpret that data accurately.
Show more
Easy to use
I like it if it lowers my monthly fee
Excellent Driver Assistant
This app has become my 6th instinct when driving. I’m cautious about my speed, braking timely, and avoiding distractions.
Great App
Simple and easy to navigate.
Safety first
As a once upon a time motorcycle rider, I became very conscious of other drivers. This has helped me to remember those days and NOT take for granted that everyone SEES me!
Inaccurate, not real time speed limits and Flock cameras use this data
This is probably the most inaccurate AI app I’ve used to date. Braking, speed and distractions used for evaluation. Doesn’t take into account actual violations like running a stop sign, unlawful lane changes, felony speed levels, or near accidents caused by the driver. No, you get penalized for your electric car braking as part of recharging the battery, or a “distraction” because you hit “go” on your GPS. And speeding? The most inaccurate feature of all. It uses old speed limit information so if you’re in a former construction zone that returned to the original speed limit, this app still assesses you on the old construction speed limit. That means it doesn’t update real time. This BS is measuring what you’ll pay and it’s a scam. Flat out scam. No, GPS tracking cannot accurately predict braking, speed, or spying on your phone activities for “distractions” means you allow Flock cameras to collect intelligence on you through Hartford’s app. You still think this is worth it? And yes, speeding is defined by not going exactly the speed limit the moment the sign is in the section. There is no grace for slowing down to the new limit. There is no acceptance of them having inaccurate speed zone information (outdated information). Junk app.
Show more
Easy to use
It’s easy to use but, it definitely makes mistakes. The “ braking” detection is too sensitive.
I’ve tested it- going 25 to stop. Unless you ride the brakes for about 45 seconds, you’ll get a “hard braking“ notification.
The “phone distraction” needs a bit more attention also. Often, if I’m the driver, using Google Maps, my daughter will tap my phone if there’s an alternate route pop-up.
I’ve tested it- going 25 to stop. Unless you ride the brakes for about 45 seconds, you’ll get a “hard braking“ notification.
The “phone distraction” needs a bit more attention also. Often, if I’m the driver, using Google Maps, my daughter will tap my phone if there’s an alternate route pop-up.
Show more
I like that it keeps a trip log
For years I have used several different. Trip log apps for to track business, personal and medical mileage for tax proposes only to have to go back and verify each trip. But my wife has chronic liver failure nearly all of our travel is for medical purposes so this app has made it easy to track. And the estimate premium saving is an added perk along with the ability to track how I drive that sometime we are not cognizant of like looking down at phone or distracted driving thank so much
Show more
Precision
The incorrect think is that it was recording a trip I took Uber with another driver driving me through
Buen servicio
Excelente
I like it!
First time using this app with The Hartford. It looks useful and I hope it truly help me get a discount soon. 🙏
Great app
Easy to understand and very informative!
Beware and be careful
While the premise behind this application- safer driving habits, should be applauded; the app is so full of problems it almost does the opposite. If your cellphone is put in the center console or armrest to be away and gets bounced around due to a bumpy road it will ding you with a distraction “penalty”. If you drive in an urban environment where other drivers may cut lanes or stop short in front of you or turn with no signal and you have to brake to avoid them, you get dinged for hard braking. If you are on a section of highway where the speed drops from 65 to 55 and then goes back to 65 and you follow the limit but are then risking getting rear ended by a tractor trailer or other drivers who refuse to slow down you get dinged. If you move to the right lane to avoid this, and then brake for traffic entering without slowing down or merging properly, you get dinged for braking. Then comes the real fun. Take an extended vacation or heaven forbid have a medical issue where you can’t drive for 30 days and it un-registers you and wipes out any earned discounts. TruLane’s response is basically too bad, you accepted our terms and conditions.
Show more
Stay Focused
I love the TrueLane app by the Hartford group, it keeps me focused while driving.
It Works
If you truly follow this app you will see a marked improvement in driving awareness and much better mpg.
I’M A GOOD DRIVER
And I think this app makes me much more aware of my driving. Especially in a state that has the most uninsured drivers that push up the rates we pay. This app lowers your rate to compensate. Thanks for that.
Easy to use
Good app to have with u
My TrueLane
It keeps you honest and transparent when you are driving and the key is to drive safely always.
Stabilized Phone
Now that my phone is no longer moving about in my automobile is showing me the results that reflects my driving capability. I’m really disappointed that I was not informed about that initially.
Great
Watches everything I do and still not a problem!
