TrueLane by The Hartford User Reviews

TrueLane by The Hartford
TrueLane by The Hartford
The Hartford Fire Insurance Company

Customer Experience

Positive experience69.3% of reviews
Neutral5.9% of reviews
Negative experience24.8% of reviews

~ Based on 303 written reviews from the US App Store.

What users say

Is TrueLane by The Hartford Safe?

TrueLane by The Hartford appears safe based on user ratings. AppsHunter Safety Score for TrueLane by The Hartford is 89/100.

This assessment is based on 2,145 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.3% of ratings point to a safe experience
3.4% of ratings suggest some concerns
10.3% of ratings point to a risky experience

~ Based on 1,850 App Store ratings for TrueLane by The Hartford.

Is TrueLane by The Hartford Legit?

TrueLane by The Hartford appears to be a legitimate app. AppsHunter Legitimacy Score for TrueLane by The Hartford is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Beware and be careful

While the premise behind this application- safer driving habits, should be applauded; the app is so full of problems it almost does the opposite. If your cellphone is put in the center console or armrest to be away and gets bounced around due to a bumpy road it will ding you with a distraction “penalty”. If you drive in an urban environment where other drivers may cut lanes or stop short in front of you or turn with no signal and you have to brake to avoid them, you get dinged for hard braking. If you are on a section of highway where the speed drops from 65 to 55 and then goes back to 65 and you follow the limit but are then risking getting rear ended by a tractor trailer or other drivers who refuse to slow down you get dinged. If you move to the right lane to avoid this, and then brake for traffic entering without slowing down or merging properly, you get dinged for braking. Then comes the real fun. Take an extended vacation or heaven forbid have a medical issue where you can’t drive for 30 days and it un-registers you and wipes out any earned discounts. TruLane’s response is basically too bad, you accepted our terms and conditions.
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Stay Focused

I love the TrueLane app by the Hartford group, it keeps me focused while driving.

It Works

If you truly follow this app you will see a marked improvement in driving awareness and much better mpg.

I’M A GOOD DRIVER

And I think this app makes me much more aware of my driving. Especially in a state that has the most uninsured drivers that push up the rates we pay. This app lowers your rate to compensate. Thanks for that.

Easy to use

Good app to have with u

My TrueLane

It keeps you honest and transparent when you are driving and the key is to drive safely always.

Stabilized Phone

Now that my phone is no longer moving about in my automobile is showing me the results that reflects my driving capability. I’m really disappointed that I was not informed about that initially.

Great

Watches everything I do and still not a problem!

Phone usage

This app is truthful for the most part on my driving except for the phone usage, several times now I have had my phone in the passengers seat while driving and it dings me for touching it when it was in a completely different area of the car than me and I didn’t touch it once! It’s very frustrating to me and I wish there was a way to fix it.
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Major flaw and poor design allows it

App needs your location to be set to “Always” to work but it constantly defaults to other settings. I am going to lose my discount because of this.

Improves my driving

It is easy to use but it calls firm breaking “severe breaking“ and gives demerits for it. To me, severe braking is close to squealing tires.
It said that I drove well enough (95%) to get a 31% discount but that did not get me anything. It’s as if TrueLane has no effect on premiums. They don’t show a discount from standard premiums.
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Ez 2 use

I enjoy using it. I watch my score and try to improve it. It also saves you money.

Truelane app

I believe this is making me a better conscientious driver.

Monitoring

I’m checking myself on my driving habits and being more alert

Wonderful App

We are enjoying the app, thanks for providing this information and reminder system. Sometimes we need to adjust who is the person driving, are we overlooking a particular procedure? Thanks. ME

Love the true lane app by Hartford insurance

If you look at the data on your app, it can identify areas to improve on your driving skills so that you can realize savings! I find it to be very accurate!

Hard braking

Heart breaking!

App

Love it tells you where you need to improve at

Great app makes me drive better

Great app, but my husband drives a lot at night and I have to remember to mark that he drove not

Forget your app is there and drive

I had reservations about the app attached to my driving habits. Once I started driving with it I realized my concerns were foolish. I just went on with my normal driving events and the app just showed who I am behind the wheel and I hope to benefit on my insurance renewal.