TrueLane by The Hartford User Reviews

TrueLane by The Hartford
TrueLane by The Hartford
The Hartford Fire Insurance Company

Customer Experience

Positive experience69.6% of reviews
Neutral6.1% of reviews
Negative experience24.3% of reviews

~ Based on 309 written reviews from the US App Store.

What users say

Is TrueLane by The Hartford Safe?

TrueLane by The Hartford appears safe based on user ratings. AppsHunter Safety Score for TrueLane by The Hartford is 89/100.

This assessment is based on 2,145 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.3% of ratings point to a safe experience
3.4% of ratings suggest some concerns
10.3% of ratings point to a risky experience

~ Based on 1,850 App Store ratings for TrueLane by The Hartford.

Is TrueLane by The Hartford Legit?

TrueLane by The Hartford appears to be a legitimate app. AppsHunter Legitimacy Score for TrueLane by The Hartford is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easy to use

It’s easy to use but, it definitely makes mistakes. The “ braking” detection is too sensitive.
I’ve tested it- going 25 to stop. Unless you ride the brakes for about 45 seconds, you’ll get a “hard braking“ notification.
The “phone distraction” needs a bit more attention also. Often, if I’m the driver, using Google Maps, my daughter will tap my phone if there’s an alternate route pop-up.
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I like that it keeps a trip log

For years I have used several different. Trip log apps for to track business, personal and medical mileage for tax proposes only to have to go back and verify each trip. But my wife has chronic liver failure nearly all of our travel is for medical purposes so this app has made it easy to track. And the estimate premium saving is an added perk along with the ability to track how I drive that sometime we are not cognizant of like looking down at phone or distracted driving thank so much
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Precision

The incorrect think is that it was recording a trip I took Uber with another driver driving me through

Buen servicio

Excelente

I like it!

First time using this app with The Hartford. It looks useful and I hope it truly help me get a discount soon. 🙏

Great app

Easy to understand and very informative!

Beware and be careful

While the premise behind this application- safer driving habits, should be applauded; the app is so full of problems it almost does the opposite. If your cellphone is put in the center console or armrest to be away and gets bounced around due to a bumpy road it will ding you with a distraction “penalty”. If you drive in an urban environment where other drivers may cut lanes or stop short in front of you or turn with no signal and you have to brake to avoid them, you get dinged for hard braking. If you are on a section of highway where the speed drops from 65 to 55 and then goes back to 65 and you follow the limit but are then risking getting rear ended by a tractor trailer or other drivers who refuse to slow down you get dinged. If you move to the right lane to avoid this, and then brake for traffic entering without slowing down or merging properly, you get dinged for braking. Then comes the real fun. Take an extended vacation or heaven forbid have a medical issue where you can’t drive for 30 days and it un-registers you and wipes out any earned discounts. TruLane’s response is basically too bad, you accepted our terms and conditions.
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Stay Focused

I love the TrueLane app by the Hartford group, it keeps me focused while driving.

It Works

If you truly follow this app you will see a marked improvement in driving awareness and much better mpg.

I’M A GOOD DRIVER

And I think this app makes me much more aware of my driving. Especially in a state that has the most uninsured drivers that push up the rates we pay. This app lowers your rate to compensate. Thanks for that.

Easy to use

Good app to have with u

My TrueLane

It keeps you honest and transparent when you are driving and the key is to drive safely always.

Stabilized Phone

Now that my phone is no longer moving about in my automobile is showing me the results that reflects my driving capability. I’m really disappointed that I was not informed about that initially.

Great

Watches everything I do and still not a problem!

Phone usage

This app is truthful for the most part on my driving except for the phone usage, several times now I have had my phone in the passengers seat while driving and it dings me for touching it when it was in a completely different area of the car than me and I didn’t touch it once! It’s very frustrating to me and I wish there was a way to fix it.
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Major flaw and poor design allows it

App needs your location to be set to “Always” to work but it constantly defaults to other settings. I am going to lose my discount because of this.

Improves my driving

It is easy to use but it calls firm breaking “severe breaking“ and gives demerits for it. To me, severe braking is close to squealing tires.
It said that I drove well enough (95%) to get a 31% discount but that did not get me anything. It’s as if TrueLane has no effect on premiums. They don’t show a discount from standard premiums.
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Ez 2 use

I enjoy using it. I watch my score and try to improve it. It also saves you money.

Truelane app

I believe this is making me a better conscientious driver.

Monitoring

I’m checking myself on my driving habits and being more alert