Tracking my driving for discounts on insurance
True lane helps you be a safer and better driver by tracking your driving on a daily basis. Also you get discounts on your auto insurance which is a dual plus for savings and a better driver all in one.
Not accurate
I recently traveled twice from Nevada to Colorado and there are new speed limit posts in Utah. I tested the app and used my cruise control with posted speed limits and TrueLane had numerous speeding events. Now even my vehicle gps screen didn’t pick up the new posted limits. With that said , I had part of my trip at 181 miles show 93 events and a day later show 166 events. Now you can only imagine the amount of events the app got me for on the trips. What the heck!. I had my cell phone ring with an important call and pulled over and stopped then answered it. The app showed high risk event distraction for this, again what the heck! Around town I haven’t had any real issues, only out on the highway with updated speed limits posted. Time to update the app with new posted speed limits in the states.
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I wish there was a zero star rating
This app is a huge joke. It records inaccurate driving speeds that are not even possible on winding roads. I know that neither I nor my husband ever drive 68 miles per hour on the back road to the grocery store. But it says we did. It also charges an event when you have a speed change from 19 mph to 9 mph. What is not safe about that. So I watch as our discount drains away based on stupid or inaccurate data. It also said I was going 79 on that same backroad to the grocery store. Ridiculous!! Why bother with this just take away the discounts and do something real. This is stupid and frustrating.
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Ok but with some glaring flaws…
I have a job, in which I am often a passenger in a vehicle. Would be nice to have the ability to enter some sort of “work mode,” instead of having to refuse multiple irrelevant entries.
A bigger problem is the inability to pull over, stop and make a perfectly safe short phone call without getting dinged for distracted driving.
For example, during an hour long commute:
-Drive about half the route
-Pull into parking area, fully stopped while making a phone call for a few minutes
-Hanging up, put phone away and safely drive the remainder of the route
The app lumps all the above into one drive and flags a major distraction where there wasn’t one. Pretty frustrating and unnecessary I think.
A bigger problem is the inability to pull over, stop and make a perfectly safe short phone call without getting dinged for distracted driving.
For example, during an hour long commute:
-Drive about half the route
-Pull into parking area, fully stopped while making a phone call for a few minutes
-Hanging up, put phone away and safely drive the remainder of the route
The app lumps all the above into one drive and flags a major distraction where there wasn’t one. Pretty frustrating and unnecessary I think.
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Pathetic Technology for IPhone
I have been trying to download and activate this app on my iPhone XR for 5 weeks in advance of my policy going active. One reason that I was sold on this policy was the idea that my husband and I could get an additional credit against the premium after our driving was observed by this app over a period of six months. How can that ever happen if you cannot get to the page to create a login and set up the the app to activate with the policy effective date?? I called on 6 occasions, explaining the issue, and jumping thru all the hoops that they had me ‘try’ to make it work…only to have them finally tell me that they were aware of the issue and will have it fixed “next week.” The Tech support people seem to be clueless as to how to correct that glitch.
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Better than others, but BEWARE
The app will penalize you for going 75 mph in a 75 mph posted speed zone. You’re also penalized for driving between midnight and 6 am. The app will also consider you a driver if you’re on a bicycle.
You have only 24 hours to mark your trips as driven by you or as a passenger.
Finding a contact number to call them is impossible.
You have only 24 hours to mark your trips as driven by you or as a passenger.
Finding a contact number to call them is impossible.
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App doesn’t work consistently
Many of my trips show as one way. I never return home? I drove over 450 miles in one day. The trips show I hopscotched through a few states? I’ve called TrueLane numerous times. Same response, delete app, clear cache and download app. I’ve talked to Hartford numerous times. No resolution. My phone security tells me how often TrueLane is active. The app shows about 30% of my trips. I think it’s a scam. Hartford already tried once to charge me for NOT using the app
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Distracted driving
I am a very careful driver and I use TrueLane for an insurance discount. If I receive a call while I am driving but do not answer, I still receive a “demerit” for distracted driving. If I go to the drive up ATM or fast food window, I pull out my phone wallet to get my ATM card out and I receive a demerit for distracted driving; even though the car is not moving and I am not on the phone.
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Doesn’t work
I installed the app the day my auto insurance became effective, July 21st. The email said I had to record a trip within 27 days to get my discount. Now with the discount I will save good money with the Hartford. I’m now at 24 days and I’ve spoken to technical support four times and it still doesn’t work. And that’s when I can get someone to answer. I’m sick of calling and sitting on hold.
Now they’ve decided there’s a bug where it won’t work with an iPhone. I was told last week to drive for two days and it would be fixed. Now they’re telling me to drive for a week and it will be fixed.
I’m ready to find another insurance company.
Now they’ve decided there’s a bug where it won’t work with an iPhone. I was told last week to drive for two days and it would be fixed. Now they’re telling me to drive for a week and it will be fixed.
I’m ready to find another insurance company.
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Horrible
I never use the phone or text while driving. However when I pull over, put the car in park, and turn off the ignition then when I make a call the app dings me for making a call while driving. Today we got an email from Hartford Truelane telling us that we would not get our discount if we didn’t start using the app again. The problem is the app quit working; I deleted and reinstalled; adequate working again.
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Good drivers beware
I’m retired. I don’t drive a lot. My average trip is 7-miles there and back - typically to drive throughs and supermarkets in my immediate area. I am sick of being dinged for distraction when I’m sitting in a car park waiting for curb side delivery to my car. Yesterday, for example, arrive at ihop - PARK - and call the number (on hand free device using voice command!) to let them know I’m there. Get home - check true land - two distraction dings - with seconds of each other - in a car park!!!!! And this isn’t the first time. At drive through I pay with the app. Pull forward, STOP, disconnect the phone, open the app, pay, reconnect phone, have drink delivered, drive. Distraction!
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Unhappy Customer
This software is beta at best. I am sick of troubleshooting this app. Customer service is useless. Then I get emails that threaten my discount will be lost if there is no activity. I use it but the app does not work. So rather than threaten me the Hartford should demand that this app be fixed by the morons at TrueLane. It is obvious that the developers are the inmates running the asylum. I am tired of being a crash test dummy. Common theme is that the discount changes radically from day to day….. even on days you do not drive. How does that happen? Next step is to file a complaint with my state’s Banking and Insurance. I have filed an online Hartford complaint……which crashed. The complaint form software must have been written by the TrueLane clowns. Supposedly this discount is only available in certain states. Maybe I should move?
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Pain in the neck
I have had to delete and reinstall this app several times because it just stops working. I rarely drive more than once a week and it has never seen my leaving home trip, hardly ever catches my return trips. Also the tech support is not very nice, always trying to say I am doing something wrong with the app but I am following their instructions every time and it just keeps failing. All this hassle for a measly 5% discount?
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Unfair ratings
First I work nights, so getting events for late driving is ridiculous. I get off work anywhere from 11 PM to 1 AM. I should be able to put my work hours in to get those removed. And all but 1 of my braking events were if I didn’t brake, I would have hit either an animal or a car that went through their stop in front of me. Are we suppose to hit them? We have a lot of deer where we live. And at night especially they love to jump in front of you. And 1 person literally went through their stop sign right in front of me. All marked as “events”.
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Unrelieable Trulane
The Hartford was able to give me a significant price on my auto and home insurance. I did save $600 vs my previous insurance company. The Hartford indicated that if I signed up for Trulane I could save up to an additional 25% after the 180 days of usage. The app was for my wife and myself. After 10 days My daily activity was accurate showing I was at a 23% discount , however with my wife, on one specific day there was a big error. It showed that on a specific day she was speeding at 114 miles per hour. THIS WAS TOTALLY INACCURATE. On that day I was in the car and her max speed was 70 mph. After numerous calls (5 times) to both the Hartford and Trulane tech support, there was nothing they could do to correct the error. My wife’s discount shows A 7% discount with this speeding error. The customer service at Trulane is AWFUL. I can’t wait for the 180 days pass and hopefully I can get a decent discount. It’s a shame that the program/app could be so unrelieable.
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Doesn’t work
Haven’t been able to login for several days. I called the number the app told me to and was told that there is a system issue. When I asked the customer service person when it would be fixed, he told me it will get fixed when it gets fixed and I need to wait. Based on the service that I receive so far from Hartford since signing up a month ago I am now very concerned that if I ever filed a claim I will get poor service.
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Very inaccurate
This app is so inaccurate. I have been dinged for speeding when I was not speeding, braking and distraction. I never use my phone when driving and when I’m not driving I forget to get on app and say I was not driving so they get me for driving distracted. I have a busy life I don’t have time to constantly get on app and tell it I’m not driving. My husband and I were very frustrated with the app. And customer service is not very helpful at all. They never told me when I signed up for this I had only 48 hours for frustrated unhappy them to make corrections and to get on app to say your not driving. I feel they need to improve this app.
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Frustrated
I have no idea how this app is supposed to help me drive better when the only screen I see is the one that asks if I’m the driver. I got 22 events one weekend as the passenger in my friend’s truck. There are no explanations on what those events are. I will tell you that I live in the mountains and it takes a bit of gas to go up a mountain and frequent braking on the way down so if those are “events” I wouldn’t know. I’m fascinated that my discount has risen and fallen faster than the temperatures on the Great Plains. Now, I’ve had this app for almost 4 months and I’m not sure I’m going to make it to 6.
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Very Undependable
I’ve been reading other reviews indicating erroneous locations and events. I’ve also been provided false information on the app.
The most glaring issue was where I left a restaurant on a surface street. Truelane showed me starting on a freeway off ramp doing 74 mph, along with two hard brake events. I was not on the freeway, but on a surface street which intersected with the off ramp. But it showed me with 3 events anyway.
I looked at the reviews beginning with the most recent. I noticed a rather startling statistic. Of the 100 recent reviews, 44 of the reviews received a 1-star rating. With this type of score, the folks at the Hartford need to take a serious look at the performance of the Truelane app.
This app can be a tremendous tool to encourage safe driving. At the present time it appears to be providing a lot of dissatisfaction.
The most glaring issue was where I left a restaurant on a surface street. Truelane showed me starting on a freeway off ramp doing 74 mph, along with two hard brake events. I was not on the freeway, but on a surface street which intersected with the off ramp. But it showed me with 3 events anyway.
I looked at the reviews beginning with the most recent. I noticed a rather startling statistic. Of the 100 recent reviews, 44 of the reviews received a 1-star rating. With this type of score, the folks at the Hartford need to take a serious look at the performance of the Truelane app.
This app can be a tremendous tool to encourage safe driving. At the present time it appears to be providing a lot of dissatisfaction.
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Horrible.
This app is horrible. We switched to The Hartford to get discounts over other auto insurance companies, hoping we’d get even more with using the app. Well, the app probably only works about 50% of the time. I drive for days without being able enter my trips. And then, with 100% distraction free driving (from the 50% or so trips I’m allowed to enter) my discount is estimated at 4%. What the heck? Maybe it’s because I can’t enter 50% of my travel!?!? What a joke. Get your stuff together The Hartford. VERY disappointing. And when I call to ask about what’s going on?…..I’m connected to ESL personnel who can’t really get what I’m complaining about. Can’t wait to switch away from The Hartford.
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