TrueLane from The Hartford

TrueLane from The Hartford

by The Hartford Fire Insurance Company

7.2K ratings
50 reviews

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • August 26, 2018
  • August 18, 2022
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About

This app automatically tracks your driving behavior using your smartphone's sensors. It helps you understand your driving habits to potentially earn a discount on your auto insurance renewal.

Automatic driving behavior measurement
Utilizes smartphone sensors
Potential renewal discount based on safe driving
Free for eligible policyholders
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What users say

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What's New in TrueLane from The Hartford

2.1.6

August 18, 2022

Performance improvement and minor bug fixes.

User reviews

Tracking my driving for discounts on insurance

True lane helps you be a safer and better driver by tracking your driving on a daily basis. Also you get discounts on your auto insurance which is a dual plus for savings and a better driver all in one.

Not accurate

I recently traveled twice from Nevada to Colorado and there are new speed limit posts in Utah. I tested the app and used my cruise control with posted speed limits and TrueLane had numerous speeding events. Now even my vehicle gps screen didn’t pick up the new posted limits. With that said , I had part of my trip at 181 miles show 93 events and a day later show 166 events. Now you can only imagine the amount of events the app got me for on the trips. What the heck!. I had my cell phone ring with an important call and pulled over and stopped then answered it. The app showed high risk event distraction for this, again what the heck! Around town I haven’t had any real issues, only out on the highway with updated speed limits posted. Time to update the app with new posted speed limits in the states.
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I wish there was a zero star rating

This app is a huge joke. It records inaccurate driving speeds that are not even possible on winding roads. I know that neither I nor my husband ever drive 68 miles per hour on the back road to the grocery store. But it says we did. It also charges an event when you have a speed change from 19 mph to 9 mph. What is not safe about that. So I watch as our discount drains away based on stupid or inaccurate data. It also said I was going 79 on that same backroad to the grocery store. Ridiculous!! Why bother with this just take away the discounts and do something real. This is stupid and frustrating.
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Ok but with some glaring flaws…

I have a job, in which I am often a passenger in a vehicle. Would be nice to have the ability to enter some sort of “work mode,” instead of having to refuse multiple irrelevant entries.

A bigger problem is the inability to pull over, stop and make a perfectly safe short phone call without getting dinged for distracted driving.

For example, during an hour long commute:

-Drive about half the route
-Pull into parking area, fully stopped while making a phone call for a few minutes
-Hanging up, put phone away and safely drive the remainder of the route

The app lumps all the above into one drive and flags a major distraction where there wasn’t one. Pretty frustrating and unnecessary I think.
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Pathetic Technology for IPhone

I have been trying to download and activate this app on my iPhone XR for 5 weeks in advance of my policy going active. One reason that I was sold on this policy was the idea that my husband and I could get an additional credit against the premium after our driving was observed by this app over a period of six months. How can that ever happen if you cannot get to the page to create a login and set up the the app to activate with the policy effective date?? I called on 6 occasions, explaining the issue, and jumping thru all the hoops that they had me ‘try’ to make it work…only to have them finally tell me that they were aware of the issue and will have it fixed “next week.” The Tech support people seem to be clueless as to how to correct that glitch.
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Developer apps

User experience

🐞

Reported Bugs

3 issues

Inconsistent trip tracking

Bug

Incorrect speed and location data

Bug

Login and app stability issues

Bug

Requested Features

3 requests

Ability to mark trips as passenger

Feature

Option to pause app when not driving

Feature

Integration with vehicle data instead of just phone sensors

Feature

FAQ

What does the TrueLane app do?

The TrueLane app uses your smartphone's sensors to automatically measure how you drive. It analyzes your driving behavior to help you understand your habits and potentially earn a discount on your auto insurance renewal.

How can I get a discount with this app?

The safer you drive, the better your potential Renewal Discount will be. The app tracks your driving and provides insights that can lead to savings on your auto insurance.

Is the TrueLane app free to use?

Yes, the TrueLane app is free for auto insurance policyholders from The Hartford who are enrolled in the TrueLane program in select states.

What states is the TrueLane program available in?

The TrueLane app is available to policyholders in select states. Specific state availability is determined by your enrollment in the TrueLane program with The Hartford.