Doesn’t work
It won’t actually submit my claim. It takes the photo at random moments and then you have to back out to try to take the actual one on a second or third attempt. There’s no getting past taking the photo once you’ve finally gotten it taken. It just says that it is calibrating your location but it never finishes. I cannot actually submit a claim with this.
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A web app would have sufficed
The app mostly works, has a UI usability issue with regard to displaying photo directions 1.5 lines at a time, and had to attempt photo upload twice. Leaving the app and coming back switched the Reopen button to “Finish Inspection.” Upon tapping, it opens the Reopen rationale screen (workflow state+UI bug). This should have been a web app.
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Location permission won’t work
I need this app to finish my recall yet there’s no way to allow location services to the app. Settings : Truepic app : zero way to give it permission.
App won’t update
Message in the app says update required, but when you go to the App Store it shows the latest version is installed. This app doesn’t work
Shady practices
For some inexplicable reason, the app will not work without precise location permission. It looks like they decided to earn an extra buck on the side by selling info to data brokers? Either that, or just plain incompetence. The app was required for a Weber grill brush recall. Adding one star to the review because the app does work within the mentioned limitations.
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