Doesn’t work
It won’t actually submit my claim. It takes the photo at random moments and then you have to back out to try to take the actual one on a second or third attempt. There’s no getting past taking the photo once you’ve finally gotten it taken. It just says that it is calibrating your location but it never finishes. I cannot actually submit a claim with this.
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A web app would have sufficed
The app mostly works, has a UI usability issue with regard to displaying photo directions 1.5 lines at a time, and had to attempt photo upload twice. Leaving the app and coming back switched the Reopen button to “Finish Inspection.” Upon tapping, it opens the Reopen rationale screen (workflow state+UI bug). This should have been a web app.
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Location permission won’t work
I need this app to finish my recall yet there’s no way to allow location services to the app. Settings : Truepic app : zero way to give it permission.
App won’t update
Message in the app says update required, but when you go to the App Store it shows the latest version is installed. This app doesn’t work
Shady practices
For some inexplicable reason, the app will not work without precise location permission. It looks like they decided to earn an extra buck on the side by selling info to data brokers? Either that, or just plain incompetence. The app was required for a Weber grill brush recall. Adding one star to the review because the app does work within the mentioned limitations.
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Intentional incompetence?
Makes me take a picture then repeatedly rejects it. Do I need studio lighting and an iPhone 16 Pro? Not worth it to get a replacement on a recalled Weber brush.
Easy inspection
Easy to take pictures and use to help with inspection of our house
Privacy nightmare from Weber Barbecues
No Weber, you cannot have permission to access my photos and location just to replace your faulty recalled barbecue brushes. This is not how to conduct a product recall.
Not a privacy focused
Requires unnecessary permissions - why does the picture app requires “precise location”?
Slow upload on wifi
App was taking several minutes then timing out when uploading a single image on wifi. Finally worked with much slower cellular data.
Doesn’t work
The app doesn’t do the one thing it’s designed to do and support is no help.
Full of trackers
Had to use this for a recall, awful app with lots of trackers. Just to collect your data in name of taking a picture
Doesn’t work
I am supposed to upload a photo for my Weber grill brush recall claim. However, the photo will not upload on this true pic app and keeps getting stuck. So frustrating and so many hoops to jump through.
Doesn’t work
Directed from a recall item for Weber. First page says to hit paste button but there isn’t a button.
Easy to Use
Process was simple to follow with no misleading questions
Vehicle sale
The app makes it very convenient for both seller and buyer. No waiting or appointments necessary to get the vehicle bank approved.
Furniture Repair
Took all the pictures super easy
Never loads
App is constantly lagging and will not load. Should not take up a half hour of the day to do a walk around for a tire replacement
Update issue
Using on iPhone 16 and Immediately takes me to a screen that says I need to update the app before I can proceed. App is on the latest version and there is no option to upgrade. Guess I can’t use it.
Easy
Extremely easy to use.
