No update or nothing?
My profile is showing one workout completed. I clearly have been working out several times a week. Why am I not allowed to book a class???? Oh wait, it shows I’m booked but not on my end. 🙄 the staff says it’s been an ongoing issue signing up for classes. Well how are we supposed to know if it’s booked or not? Chile please. I signed up for a trainer twice a month. My membership shows I signed up for weekly training. I am not able to cancel until June. Smh. I like this gym but the lies and the app aint it
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Broken app
App forces you to turn on notifications and afterwards doesn’t allow me to get past the barcode. Broken.
Day 1 all the issues *new information *
This observation comes DAYS LATER
The word NEXT to enter the app is white on white. If you are hear cause you can’t get passed the barcode screen the word next is bottom middle of the screen You can not see it . I’ve been able to enter the app finally.
It says turn on notifications. Will only allow me a bar code. Screen is frozen. I can’t even log in on a website either. No one at the club is understanding. Then I get a phone notification. That says I’m unverified. No one at the club knows anything about this app. Fix asap. I can’t use it and I just dropped $$$ on a membership and trainer I’ve delete it and reinstalled also won’t let me change password.
The word NEXT to enter the app is white on white. If you are hear cause you can’t get passed the barcode screen the word next is bottom middle of the screen You can not see it . I’ve been able to enter the app finally.
It says turn on notifications. Will only allow me a bar code. Screen is frozen. I can’t even log in on a website either. No one at the club is understanding. Then I get a phone notification. That says I’m unverified. No one at the club knows anything about this app. Fix asap. I can’t use it and I just dropped $$$ on a membership and trainer I’ve delete it and reinstalled also won’t let me change password.
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App is Not Operational
I have become a new member, and this app sucks. I cannot get passed the barcode page. It will not load another page. I have deleted it an downloaded it TWICE. It is insufferable. Please fix your app!
Day 1 all the issues
It says turn on notifications. Will only allow me a bar code. Screen is frozen. I can’t even log in on a website either. No one at the club is understanding. Then I get a phone notification. That says I’m unverified. No one at the club knows anything about this app. Fix asap. I can’t use it and I just dropped $$$ on a membership and trainer I’ve delete it and reinstalled also won’t let me change password.
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Can’t login
I made my membership, but I can’t login to the app…
Login
The app doesn’t let me login NOR does it send me a reset link! I have the right credentials.
Password reset doesn’t work
I’ve signed in to the app with Face ID for months. Then one day I get signed out and can’t sign in again. Forgot password email is never delivered, so the app is now useless.
Won’t open account
App won’t let me login
Unable to cancel auto-renew
I have the gym membership and personal trainer service. The auto-renew for the personal trainer service is on and I cannot turn it off. I’ve already emailed customer service for help but got nothing. That’s why I’m giving the app a one star review.
Doesn’t work
I have an online profile. My local club told me to download this app to use as my membership card. I enter the email address associated with my account and choose “forgot my password” and…. Nothing. Nothing in my inbox or spam. I received an email with my contract information and the new services I signed up for, but no password reset option. How am I supposed to use the app as my membership card?
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excellent service
Went into the Weslaco, TX location today and had Leo help me with changing gym locations and signing in. He was extremely helpful, friendly, and fast. He made the whole process super easy!
bad attention
I wanted to cancel my membership and it costs too much and they charge to do it. Very bad experience. I do not recommend it.
Impossible to cancel
They make it difficult and annoying to cancel. We moved and have called to cancel, they said we must come in. We have emailed, no answer. There is no way to cancel in the app.
Can’t even Log In
I’ve had this app forever and i still can’t log in i try reset password but never get nothing in my email it gets tiring having to use ur number everyday
First Day
So today, TODAY, I decided to go to Trufit here in Odessa Texas on West County. No complaints about the signing in and process but the (i suppose) manager told me I could cancel any day BEFORE the next payment which would be around $35 and I understood. I went on about my workout and the experience, machines, bathrooms, almost everything was broken. So in the end I did not like it. I went up to the desk asking to cancel the membership and said to just wait, I waited patiently and heard the "manager" say "i dont care about him right now just tell them to put their name and number on it" and I found that very disrespectful but I did so in hopes they would cancel it soon. As I waited again like they asked me to one of the co-workers came up and asked if I needed help, I told her what I wanted. She accused me of using the 1$ membership to not pay the full 28$ Day thing. I found that rude, again. So that was great. Hopefully this review fixes and makes everything right for everyone.
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Apple wallet support
For the love of all that is holy add Apple wallet support. I used to have it on my Apple Watch and ever since I made a new membership I cannot figure out how to re add it, y’all advertise the support on the images for the app. Please add it back in for ease of scanning into the gyms.
Not working
Complaint. After complaint. After complaint. Yet the devs aren’t doing anything to fix this app. Yall are a joke. The dev team are brain dead bums.
Cleanliness
I am a regular member at Tru Fit on Ridge Road and recently visited the Tru Fit location on 10th Street due to its proximity to my schedule. During my visit two days ago, I observed that the men’s restroom required maintenance, notably lacking soap. I promptly approached the front desk and spoke with the manager, Luis, who I had met during a previous visit when similar issues were noted. At that time, he assured me that the matter would be addressed.
However, the issue persisted during my visit yesterday. As I was about to wash my hands, I noticed once again that there was no soap available. Although Luis arrived with a replacement, ensuring that the facility was operational, this recurring oversight is concerning.
Additionally, I would like to express my concern regarding the recent changes in custodial services. It appears that third-party contractors have replaced in-house staff and are only present during opening and closing hours. This arrangement seems to leave cleaning responsibilities largely to the employees, resulting in facilities—such as towel dispensers and mirrors on equipment—not being maintained to the expected standard.
I appreciate the attention given to these matters and hope that Tru Fit will address these concerns to enhance the overall member experience.
Respectfully ,
Noe Valdez
However, the issue persisted during my visit yesterday. As I was about to wash my hands, I noticed once again that there was no soap available. Although Luis arrived with a replacement, ensuring that the facility was operational, this recurring oversight is concerning.
Additionally, I would like to express my concern regarding the recent changes in custodial services. It appears that third-party contractors have replaced in-house staff and are only present during opening and closing hours. This arrangement seems to leave cleaning responsibilities largely to the employees, resulting in facilities—such as towel dispensers and mirrors on equipment—not being maintained to the expected standard.
I appreciate the attention given to these matters and hope that Tru Fit will address these concerns to enhance the overall member experience.
Respectfully ,
Noe Valdez
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Doesn’t work
4.0 rating? This app has more 1 star reviews than 5. I can’t get logged in. Forgot password won’t send anything. Annoying to have to give my phone number every time I go in. There is no customer service to go to to try to get this fixed.
