Update broke app - updated review….
I accidentally let an upgrade go through and what a mistake. Now the connection with my iPhone when making calls continually connects and disconnects multiple times during one phone call.
Why don’t these companies that release app updates do proper testing before releasing BEFORE releasing.
Thanks, now I can’t go back to the version that was stable….
Update: 9/25/26
Seems the App still has issues; not updating correctly. indicates wear time of 28 minutes but I’ve actually had them in for 3 hours. So I do t trust the other data in “my well being”. Just checking again and now indicates 15 min for wear time!
Really disappointing….very unreliable and makes me wonder when I make adjustments for hearing if it’s actually working…ridiculous for what my hearing aids cost to have a support app that doesn’t work correctly…
Update 9/28/26
It doesn’t seem; the app is actually really broken…I just put my hearing aids in an hour ago and the app already indicates I’ve had them in for 7hr43min and I’ve made sure it’s current for updating from my hearing aids. This is a good opportunity for the developers to actually do their job and perform some actual troubleshooting with some guidelines and knowing the issues of an end user that use the app every day. I monitor my steps and activities; wear time is something the audiologist will check and the data is not reliable. Very disappointing…
Why don’t these companies that release app updates do proper testing before releasing BEFORE releasing.
Thanks, now I can’t go back to the version that was stable….
Update: 9/25/26
Seems the App still has issues; not updating correctly. indicates wear time of 28 minutes but I’ve actually had them in for 3 hours. So I do t trust the other data in “my well being”. Just checking again and now indicates 15 min for wear time!
Really disappointing….very unreliable and makes me wonder when I make adjustments for hearing if it’s actually working…ridiculous for what my hearing aids cost to have a support app that doesn’t work correctly…
Update 9/28/26
It doesn’t seem; the app is actually really broken…I just put my hearing aids in an hour ago and the app already indicates I’ve had them in for 7hr43min and I’ve made sure it’s current for updating from my hearing aids. This is a good opportunity for the developers to actually do their job and perform some actual troubleshooting with some guidelines and knowing the issues of an end user that use the app every day. I monitor my steps and activities; wear time is something the audiologist will check and the data is not reliable. Very disappointing…
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Doesn’t work with iOS 27
Title says it all
NOT HAPPY
It says it is connected but nothings happens when I try to change settings. The battery is connected. I wish I could return the hearing aids.
Not intuitive
Can be a bit of a struggle to find all the settings available in the app. The last update removed the TV sound option which I sorely miss.
Update not working
App was updated overnight and now it doesn’t work. After update, the app would only connect to one hearing aid even though both were connected to phone. Delete and reinstall app to fix problem.
I give the app 4 stars otherwise.
I give the app 4 stars otherwise.
Exception
The title hints. I’m usually not a fan of a remote control situation for hearing aids. With the available modes and ease of operation these are an exception. Hated that box around my neck for one pair I had in the past.
Speech boost feature
I have enjoyed the app and it has worked well for the most part since I got it with the hearing aids that I got recently, but the speech boost feature on the universal setting has a tendency to turn itself off at times. Usually it will stay on pretty well, but I’ve noticed the last few days it has cut itself off more often. It would be great if you could fix the app until that speech boost feature would stay on until the user decided to turn it off.
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Easy to use but
I need to make adjustments every morning. It would be great if they could be saved so I don’t have to adjust the settings over and over every day.
Clumsy, unreliable
The app shows Volume at max but the hearing will not be at maximum volume until I move the slider to zero and back up to max. Same thing with Sound Balance. In a restaurant, I cannot adjust the controls because the app cannot tell my hearing aid from others around me. The previous version had a setting for Noisy Environment. The current app has only Universal.
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CROS use is poor
This is my third set of hearing aids and my first with phone connectivity. As a retired computer engineer, my reaction to software issues is “did the person who designed/wrote this actually ever use it?” In this case, obviously no one using a CROS hearing aid ever got near the code for this app. While the CROS device has multiple microphones similar to the regular aid, the app’s directional features not only don’t use them, but it completely turns off the CROS aid. It goes further - when streaming sound from the phone, it also turns off the CROS aid which hinders any communication with someone nearby. Even worse, this happens often when using any app that *might* play sound, even if only ads. For instance, this often happens when reading news. Sometimes, this behavior continues after turning the phone off. Why can’t I hear well? Oh, my CROS aid is disabled.
I’ve used this now for a year and it is quite frustrating. I’m tempted to just pitch them and see what Phonak has. I replaced my Phonak aids when their batteries wore out the second time (in 6 years). They were in many ways better devices (waterproof for one) but had no connectivity. TruHearing was subsidized by my insurance at the time.
I do enjoy being about to hear phone calls better and to listen to media, but there certainly must be better less frustrating options available.
I’ve used this now for a year and it is quite frustrating. I’m tempted to just pitch them and see what Phonak has. I replaced my Phonak aids when their batteries wore out the second time (in 6 years). They were in many ways better devices (waterproof for one) but had no connectivity. TruHearing was subsidized by my insurance at the time.
I do enjoy being about to hear phone calls better and to listen to media, but there certainly must be better less frustrating options available.
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Wellness
Wellness, step tracking does not always work, worked yesterday but doesnt today
Terrible app
The app is worthless and the hearing aids are worse. Don’t waste your money on TruHearing aids.
App won’t update
Well being don’t work app don’t update.
App
Could be and should be more robust. Being able to create programs and adjusting bass and tenor would make it an excellent app.
Update not working
App was updated overnight and now it doesn’t work. After update, the app would only connect to one hearing aid even though both were connected to phone. Delete and reinstall app to fix problem.
Update broke app
I accidentally let an upgrade go through and what a mistake. Now the connection with my iPhone when making calls continually connects and disconnects multiple times during one phone call.
Why don’t these companies that release app updates do proper testing before releasing BEFORE releasing.
Thanks, now I can’t go back to the version that was stable….
Why don’t these companies that release app updates do proper testing before releasing BEFORE releasing.
Thanks, now I can’t go back to the version that was stable….
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Completely Unintuitive
About as bad as a modern UI can be.
A big difference
I’ve been happy I found such an app that gives us such information, I’ve grown to love this app. Today however Km not able to pair my hearing aids to my iPhone 16. I had a 15 Pro Max & they paired perfect. Now can’t discover them. How do I make my buds better fit.
Update
There needs to be a way to update your app.
Rarely Works
It rarely works! Maybe it’s just the latest version. It used to be fine but lately loads and looks ok but then nothing works.
