Hate the Recent Update
This app has always been great for me, but with the last update they are apparently fixing what isn’t broken. Now it takes more taps to get to your transactions AND for some reason it doesn’t give you the balance on the same page as your transactions. So you get to tap even more to get back and forth. It’s super frustrating when I’m trying to balance my account.
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Longtime customer
I’ve been with Truity (KU) credit union for over 40 yrs. The entire the team has been customer oriented and Fantastic to work with over the years since being a student at KU in the 80s.
BIG shout unit to Geoff Strole whom personally ensure great financial products when in needed them and worked overseas.
BIG shout unit to Geoff Strole whom personally ensure great financial products when in needed them and worked overseas.
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I got scammed
I put my money in and a indian guy scammed me #neverusingthisappagain
Multiple logins
Need the ability to have separate login credentials for joint accounts. Not a good security process for two people sharing id and password. Plus only one person can receive authentication code.
Carol
I have used Truity Bank for several years now and have loved it, but I am having extreme difficulty Logging into the app on my phone and switching between business and personal account
4 stars
The question was whether I enjoy Truity CU. I do. But I’m having trouble with my new online terminology, nomenclature, etc.
It’s coming, slowly. My memory just isn’t as good as it used to be.
So, the 5th star is on me to earn.
It’s coming, slowly. My memory just isn’t as good as it used to be.
So, the 5th star is on me to earn.
Trustworthy, reliable, loyal
Truity always has my back. I can count on them!
Excelent service
Truity es un magnífico banco con una atención al cliente muy buena
Exceptional
Truity always goes out of their way to make things better and their customer service is unmatched
Old-Fashioned
Lots of room for improvement for this app in terms of presentation, user-friendliness, dashboard, navigation, and much more. You can’t even find your APR info for each account readily without digging into the statements, nor can you pull up images of past mobile checks deposited.
It seems to be stuck in the 70’s.
I love Truity as a bank but not a big fan of their App. We can do better.
It seems to be stuck in the 70’s.
I love Truity as a bank but not a big fan of their App. We can do better.
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Hard to find
Current interest rates are hard to find. Would like it to be a menu item that is easy to find.
Worse company ever.
They make it so difficult to make payments. It takes 3 days to process payments.
Ridiculous Compatibility for iPhone users
Throw away society. To use Truity’s App I need to purchase a new IPhone for Compatibility . My other two banks in Bartlesville don’t require This to use their app. No reason you can’t have a secure app that includes all iOS versions .
Great Federal credit union!
Great rates on all accounts I have with Truity.
Good communication with all the representatives I have ever talked to .
Good communication with all the representatives I have ever talked to .
App processing/transactions
I love the app, I have noticed transactions don't process at the correct time on this app. Overall I love this bank and this app!!
Easy
I do appreciate having my Truity account on my phone, so I can do everything quickly if I need it
Doesn’t work on my older phone
What’s the point??!?!?
Decent security is possible.. my other credit union still supports both my old laptop and iPhone.
This is a poor choice for customer service.
Decent security is possible.. my other credit union still supports both my old laptop and iPhone.
This is a poor choice for customer service.
Five Star Review
This has been my bank for 8 years and they’re always super efficient!! Any questions, comments and concerns are answered.
Love Truity!
I love Truity Credit Union in Olathe! Great, helpful people, good rates!
No support for pre ios16
Used to be a great app, I have multiple accounts: personal, business, mortgage and I could flawlessly navigate between them. No longer, since they recently changed to no longer support anything under ios16. I have already called them to advocate for at least ios15. No one has any answers as to why, It’s ridiculous that a banking app is shutting so many people out of access, downright criminal. Also, this is the only banking app I can find that only supports ios16 and later. Go ahead and do a search yourself, I searched over 20 major banking apps at random and many credit unions (including in my own state) some even still support ios 13! Its really unfortunate that Truity decided to do this.
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