This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.
5.55.13
August 2, 2023
We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.
The TrustYou app is an all-in-one guest feedback platform for hoteliers. It allows users to manage online reviews, analyze guest satisfaction surveys, and engage with travelers in real-time, all from their mobile devices.
Key features include comprehensive review management, allowing access to all online reviews and surveys in one inbox, with the ability to respond directly. It also offers reputation analysis with performance scores, semantic category breakdowns, and competitor benchmarking, alongside live experience features for real-time guest messaging and notifications.
The TrustYou app itself is free to download and use. However, it requires a TrustYou Analytics and/or TrustYou Analytics Enterprise license to access its full functionality.
The description does not specify exact device compatibility. However, as a mobile application, it is designed to run on smartphones and tablets that support its operating system. Users can typically find this information on the app store listing.
The app helps manage hotel reputation by consolidating all online reviews and guest surveys into a single platform. It provides tools to analyze performance scores, identify trends, and respond to feedback promptly, enabling hoteliers to improve guest satisfaction and online presence.
