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TrustYou

TrustYou

The power to listen

64 ratings
86 reviews
✈️ Travel
Free

Details

Released
December 27, 2013
Updated
August 2, 2023

Features

Developer

TrustYou GmbH
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About

This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.

✓Manage online reviews
✓Analyze guest satisfaction surveys
✓Respond directly to reviews
✓Track reputation scores
✓Benchmark against competitors
✓Real-time guest messaging
✓Push notifications for new reviews
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What's New in TrustYou

5.55.13

August 2, 2023

We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.

User reviews

Most RecentHighest RatedLowest Rated

App Doesn’t work on my phone

Although I can login my account on desktop, on this app I can’t pass through login page. It keeps coming to the same login page. Help!!!
MMOE2026!*

Not available for IOS

New Trustyou CXP should be available for IOS
MMkaushal99

เกือบดี

ใช้งานยากนิดนึง
SSuperkoko7

Can’t login - tried multiple times

This app literally makes no sense, you can’t acess a single thing.
MMeticulous_tester

unable to log in

please fix the issues with the log in UI and ensures that it works properly
Rreviewer19#
See 81 more reviews

FAQ

What does the TrustYou app do?

The TrustYou app is an all-in-one guest feedback platform for hoteliers. It allows users to manage online reviews, analyze guest satisfaction surveys, and engage with travelers in real-time, all from their mobile devices.

What are the key features of the TrustYou app?

Key features include comprehensive review management, allowing access to all online reviews and surveys in one inbox, with the ability to respond directly. It also offers reputation analysis with performance scores, semantic category breakdowns, and competitor benchmarking, alongside live experience features for real-time guest messaging and notifications.

Is the TrustYou app free to use?

The TrustYou app itself is free to download and use. However, it requires a TrustYou Analytics and/or TrustYou Analytics Enterprise license to access its full functionality.

What devices is the TrustYou app compatible with?

The description does not specify exact device compatibility. However, as a mobile application, it is designed to run on smartphones and tablets that support its operating system. Users can typically find this information on the app store listing.

How does the app help manage hotel reputation?

The app helps manage hotel reputation by consolidating all online reviews and guest surveys into a single platform. It provides tools to analyze performance scores, identify trends, and respond to feedback promptly, enabling hoteliers to improve guest satisfaction and online presence.