TrustYou

TrustYou

The power to listen

60 ratings
33 reviews
Free

Details

  • Released
  • Updated
  • December 27, 2013
  • August 2, 2023

Features

TrustYou screenshot #1 for iPhone
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About

This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.

Manage online reviews
Analyze guest satisfaction surveys
Respond directly to reviews
Track reputation scores
Benchmark against competitors
Real-time guest messaging
Push notifications for new reviews
Show original description

What's New in TrustYou

5.55.13

August 2, 2023

We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.

User reviews

Can’t login - tried multiple times

This app literally makes no sense, you can’t acess a single thing.

Dark Mode

It's hard to see if the review has been viewed, white and light grey was hard to see, I hope
There's a dark mode setting.

FD

We’ll see. Just downloaded

Pretty good.

Not as good as the desktop version but it certainly gives me the info I need on the go and allows me to respond and navigate intuitively.

The most frustrating and infuriating part is I o come up with nickname to submit my review. Every attempt has been taken.

Matt B

The app is stable and user friendly.
The dashboard is intuitive and the platform combines all platforms and reviews. Overall a good app to track hotel reputation and respond to guests.

FAQ

What does the TrustYou app do?

The TrustYou app is an all-in-one guest feedback platform for hoteliers. It allows users to manage online reviews, analyze guest satisfaction surveys, and engage with travelers in real-time, all from their mobile devices.

What are the key features of the TrustYou app?

Key features include comprehensive review management, allowing access to all online reviews and surveys in one inbox, with the ability to respond directly. It also offers reputation analysis with performance scores, semantic category breakdowns, and competitor benchmarking, alongside live experience features for real-time guest messaging and notifications.

Is the TrustYou app free to use?

The TrustYou app itself is free to download and use. However, it requires a TrustYou Analytics and/or TrustYou Analytics Enterprise license to access its full functionality.

What devices is the TrustYou app compatible with?

The description does not specify exact device compatibility. However, as a mobile application, it is designed to run on smartphones and tablets that support its operating system. Users can typically find this information on the app store listing.

How does the app help manage hotel reputation?

The app helps manage hotel reputation by consolidating all online reviews and guest surveys into a single platform. It provides tools to analyze performance scores, identify trends, and respond to feedback promptly, enabling hoteliers to improve guest satisfaction and online presence.