TrustYou vs ALL Heartists program
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TrustYou
This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.
- Manage online reviews
- Analyze guest satisfaction surveys
- Respond directly to reviews
- Track reputation scores
- Benchmark against competitors
- Real-time guest messaging
- Push notifications for new reviews
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TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include: Review Management * Access all of your online reviews for all of your hotels * Read your guest satisfaction surveys * Find all of your reviews in one inbox * Respond directly to reviews from the app Reputation Analysis * See your overall and performance score for your hotels * Analyze by semantic categories (eg. scores for rooms, food, service, etc.) * Identify positive and negative trends with Impact Scores * Benchmark against competitors * Understand your performance trends over time * View your NPS score Live Experience * Receive guest messages and Live Survey reviews in real time * Receive push notifications when new messages or Live reviews arrive * Send replies directly within the app * Add or remove Teams from conversations * Send and receive images and files * Forward messages to your own internal Team Chat * Have 1:1 conversations or coordinate with your whole team in a group chat. New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license. Languages: English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
ALL Heartists program
This app provides Accor Group employees access to exclusive benefits and discounts on hotel stays and partner offers. It features a digital card for easy access to all program advantages, including standing and flash offers.
- Digital employee benefits card
- Exclusive hotel discounts
- Standing offers on stays
- Flash offers on selected hotels
- Partner offers and benefits
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The ALL Heartists program is the benefits program dedicated to Accor Group employees. Thanks to this application, you will be able to access the entire ALL Heartists program and will always have your digital card available nearby. Find all your ALL Heartists benefits: - Standing offers in hotels: exclusive discounts on your stays in Accor hotels - Flash offers: exclusive discounts on a selection of Accor hotels - Partner offers: benefits tailored for you from the many ALL Heartists partners This application is free and exclusively dedicated to Accor Group employees
Screenshots
Verdict
The clearest difference is rating: TrustYou at 3.9 against ALL Heartists program's 2.1. TrustYou also leads on update cadence (every 3 weeks vs every 2 months) and review sentiment (33% vs 22%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TrustYou holds the better App Store score, 3.9 against 2.1. That said, the two scores are not equally well evidenced: TrustYou has 60 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 33% of TrustYou's written reviews are positive against 22% of ALL Heartists program's.
TrustYou ships an update every 3 weeks, ALL Heartists program every 2 months. The most recent releases landed on October 7, 2026 and October 8, 2026 respectively.
| Parameter | TrustYou | ALL Heartists program |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (60 ratings) — better | 2.1 (11 ratings) |
| Positive reviews | 32.6% of reviews — better | 22.2% of reviews |
| Number of ratings | 60 — better | 11 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 11.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 38 MB | 62 MB |
| Age rating | 4+ | 4+ |
| Developer | TrustYou GmbH | ACCOR |
Customer experience
TrustYou
ALL Heartists program
In-app purchases
TrustYou
No in-app purchases
ALL Heartists program
No in-app purchases
Questions
Is TrustYou free?
Is ALL Heartists program free?
Which has better reviews, TrustYou or ALL Heartists program?
Do TrustYou or ALL Heartists program have ads?
Which is updated more often, TrustYou or ALL Heartists program?
Other comparisons
