Not working
Have tried numerous times to access my cards and they are not even showing so can’t top up my cards on the app or even view anything to do with my cards. Rang customer services and even they could not help me with this why make a new app a that can’t be used or get any help with
Not an easy card
I decided to go with this card over my usual as I had booked a holiday. It was not easy to get on app to top up money wouldn’t let me long in even after resetting pass word. I rang help line 3 times no help at all. I was on holiday with no access to my money. I ended up finally get help that worked and go online but this was half way through holiday with no access to my money to check it. The help line was not helpful at all.
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Tui money card
The one thing I was worried about was that the card wouldn’t work and I had no way of checking it before the holiday. Tried to add money to the card and couldn’t access the site. Got a pairing code that said it was already paired but it’s only my phone the app was on so that was not possible. Now in America with o way of adding money
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Absolute garbage.
Not TUI’s fault, and I can’t blame TUI for this, but the app is a nightmare to set up if you have used TUI Cards before.
TUI staff were amazing and did everything they could.
The imbeciles who wrote the app have made an absolute dog of it.
TUI staff were amazing and did everything they could.
The imbeciles who wrote the app have made an absolute dog of it.
K Gatenby
Far too complicated. And confusing and not being allowed on I pad and phone. Even my Bank current account allows this. Also my Sainsbury travel money card allows me to install on both devices. Very disappointing the old App was much better to use.
