Fails on its most basic functions
The card wouldn’t allow me to check the balance on an ATM and my first transaction abroad failed. The customer support staff are useless and unknowledgeable about the card. Avoid like the plague and use another provider like Hays.
Very handy
I found this card and app very easy to use. Yes the app is quite dated, but it does the job. I had no trouble at all using the app to top up from my Visa debit card and no trouble using the card in many shops and restaurants in Cyprus. I don’t know if it’s makes any difference, but I ordered the card online with TUI and picked it up from a store, so the initial money was pre-loaded. I would recommend doing it that way as I had no issues.
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Do not bother
Was advised to take out one of these cards had to provide driving license and passport to register and the lady who sold it me messed up my date of birth some how although having both forms of id, I called the help line they couldn’t sort on the phone and even went into store and still couldn’t sort it, I’m unable to access my money on it and for me to get my money back I would have to pay a charge although it was there error absolutely disgusting zero remorse and stuck now with a card I can’t access and can’t rectify it the day before I go on holiday stay well away. It would be zero stars if I could and zero stars for customer service
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Clunky app
Impossible to reload a card from the app. Fine for checking balance but that’s about it.
Easy to use
So easy to set up and use abroad without the worry of exchange rates and conversion fees. Would definitely recommend.
