Fails on its most basic functions
The card wouldn’t allow me to check the balance on an ATM and my first transaction abroad failed. The customer support staff are useless and unknowledgeable about the card. Avoid like the plague and use another provider like Hays.
Very handy
I found this card and app very easy to use. Yes the app is quite dated, but it does the job. I had no trouble at all using the app to top up from my Visa debit card and no trouble using the card in many shops and restaurants in Cyprus. I don’t know if it’s makes any difference, but I ordered the card online with TUI and picked it up from a store, so the initial money was pre-loaded. I would recommend doing it that way as I had no issues.
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Do not bother
Was advised to take out one of these cards had to provide driving license and passport to register and the lady who sold it me messed up my date of birth some how although having both forms of id, I called the help line they couldn’t sort on the phone and even went into store and still couldn’t sort it, I’m unable to access my money on it and for me to get my money back I would have to pay a charge although it was there error absolutely disgusting zero remorse and stuck now with a card I can’t access and can’t rectify it the day before I go on holiday stay well away. It would be zero stars if I could and zero stars for customer service
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Clunky app
Impossible to reload a card from the app. Fine for checking balance but that’s about it.
Easy to use
So easy to set up and use abroad without the worry of exchange rates and conversion fees. Would definitely recommend.
Works for me
I have been using the TUI card for a number of years, I generally travel widely in EU, and occasionally to the Caribbean.
It takes a few minutes to work out the how to top up part, but it does work…
Brilliant on the EU peace motorways, my wife hangs out of the motorhome window and waves the card at the reader, works well.
My only criticism, only 12 currencies, it misses some of the obvious ones, like CHF for instance.
Always take it with me abroad, it works…
It takes a few minutes to work out the how to top up part, but it does work…
Brilliant on the EU peace motorways, my wife hangs out of the motorhome window and waves the card at the reader, works well.
My only criticism, only 12 currencies, it misses some of the obvious ones, like CHF for instance.
Always take it with me abroad, it works…
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Tui card
Had tui cards for past 3 year not had a problem so far 🤞
HELP
I can’t find my balance and banks won’t pay out, even though it’s in Australian dollars. Every ATM charges $7_50 to withdrawer but will not show your balance. It’s rubbish as some places won’t accept it for payment either!!!
Just don’t use it
Made the mistake of thinking this would be best option to do rather then carrying loads of cash. Just don’t bother as now we still have 3 days left on our holiday and can’t top it up. App was useless and kept saying to check card details so eventually managed to get through on the website. Problem now is that they have taken the money from my bank account but haven’t topped the travel card up. We our now down money but are going to have to use our normal cards which charge us every time its used because this so called “easy” to use card has failed us.
Thanks TUI for ruining a holiday after we haven’t been on one in 6 years because I’m now unable to sleep due to worry.
Thanks TUI for ruining a holiday after we haven’t been on one in 6 years because I’m now unable to sleep due to worry.
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Can’t even log in or register
Doesn’t work on Iphone 13 mini. It doesn’t allow data entry into all of the fields when trying to login or register. Awful!
Useless App
I can’t retrieve my password or login details or anyway to reset them. Terrible app.
Avoid this travel card
I am currently in Orlando and at the half way point in my holiday.
This card has been working fine until yesterday when it was declined at the hotel 3 times, it was saying incorrect credentials plus insufficient balance, for reference the balance is $709 dollars, after being in the embarrassing situation of asking them to try again and again I luckily had taken a credit card and paid with that.
I have emailed customer services and have received a generic response of someone will be in touch soon, nearly 24 hours later they haven’t.
For reference on our last trip to the states we used a Hayes travel card and it was seamless throughout. I should have used again on this trip but was offered a better rate by TUI lesson learnt I won’t be using again.
I’ll also follow up if and when someone from TUI gets in touch
This card has been working fine until yesterday when it was declined at the hotel 3 times, it was saying incorrect credentials plus insufficient balance, for reference the balance is $709 dollars, after being in the embarrassing situation of asking them to try again and again I luckily had taken a credit card and paid with that.
I have emailed customer services and have received a generic response of someone will be in touch soon, nearly 24 hours later they haven’t.
For reference on our last trip to the states we used a Hayes travel card and it was seamless throughout. I should have used again on this trip but was offered a better rate by TUI lesson learnt I won’t be using again.
I’ll also follow up if and when someone from TUI gets in touch
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Shocking
Won’t even let me log in any more absolutely awful app
Wouldn’t recommend
This app works fine in regards to transferring money through the app, the card works fine in foreign ATMs etc. The issue I have with this app is how outdated and frustrating it is. If you forget your password good luck cuz there’s absolutely no help or support to get you back in. Not even a “forgotten password?” option available? It’s a huge hassle to set up, logging in is the worst. If you want to be constantly stressed and anxious then use tui travel card
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Apple Pay
Just bought my travel card yesterday I’m a little bit disappointed that there is no option to add Apple Pay and google pay as a option as some people like to use there phones to pay the app could have a major overhaul it could do with updating and more user friendly interface with Face ID biometrics
I have used post office before and they have Apple Pay and google pay for there travel cards
You have already have the TUI app
My idea is to merge the travel app into one app into one app it’s best to have everything in one place
For example
Bookings/ flights times
Travel money this gives you the option to top up your card as well
And the option to add to Apple Pay and google pay
Insurance
Cruise booking
This way the customers will have a better experience
This is some of my feedback
I have used post office before and they have Apple Pay and google pay for there travel cards
You have already have the TUI app
My idea is to merge the travel app into one app into one app it’s best to have everything in one place
For example
Bookings/ flights times
Travel money this gives you the option to top up your card as well
And the option to add to Apple Pay and google pay
Insurance
Cruise booking
This way the customers will have a better experience
This is some of my feedback
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Great
App is easy to use and automated message is helpful. Helped me fix my issue straight away with no problems!
Limited use app - development team take notice.
This app has to be one of the worst I’ve ever dealt with.
When trying to register new TUI travel cards via the website, I created an account as per the card documentation. The account couldn’t then be registered via the TUI Travel Money app (invalid credentials) and as pointed out by other customers.
The ONLY way to get the app to display the account balance was to register an account directly via the app, a brand new account.
TUI - your app development team need to take notice of this and test thoroughly before releasing a very poor experience to the public.
After using the card for an upcoming trip, I don’t intend to get another TUI card for future use. The app has affected the reputation of the TUI brand.
When trying to register new TUI travel cards via the website, I created an account as per the card documentation. The account couldn’t then be registered via the TUI Travel Money app (invalid credentials) and as pointed out by other customers.
The ONLY way to get the app to display the account balance was to register an account directly via the app, a brand new account.
TUI - your app development team need to take notice of this and test thoroughly before releasing a very poor experience to the public.
After using the card for an upcoming trip, I don’t intend to get another TUI card for future use. The app has affected the reputation of the TUI brand.
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Mr Burns
Just received the card, set it up, no real issues but how do you log out. No options showing on the screen nothing showing in settings, IPhone 13 Pro, face enabled for opening the App.
I haven’t used the card yet but I have topped it up with no issues.
I haven’t used the card yet but I have topped it up with no issues.
Wouldn’t let me register my card so cannot access my money.
This is rubbish, spent 40 minutes trying to register my card , kept saying invalid, I put £500 on the card and I cannot access my money, I will be straight back to my local tui shop to get my money back when I return home. In the meantime I will have to use my credit card which defeats the object of having a tui prepaid travel card!.
Would not recommend at all..!!! 😡
Would not recommend at all..!!! 😡
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Appalling
There is no point in using this app. It’s absolutely terrible. After almost 2 hours of 2 of us AND the TUI travel agent trying to set it up it’s still not working. Absolute nightmare.
