User setup issues
I had an account but couldn’t log in, apparently my account got deleted in the aftermath of the big city computer hack a few years ago. When creating a new profile, it could not find my home address. The profile entry fields seem oddly particular about formats. After finally managing to get profile address accepted, when submitting a case it oddly has the city and zip on the street address line, and a separate line for city, state, and zip but the state is blank. I assume anyone looking at it knows we’re in OK. The contact phone is blank on the case submission, even after going back to my profile and entering my phone number. And when entering phone number, it complains when I enter 918-xxx-xxxx (with my number), says it requires a positive number! If it’s not smart enough to interpret the dashes, list the format on the entry screen. Even after that, when submitting a case my contact phone is blank.
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Barely functions
Location services don’t work. To submit multiple reports you have to log in each time. There is no way to remain logged into the app. Searching for a location by a business name doesn’t work. Map scrolling is glitchy and inaccurate. Email updates from the app don’t include any details about the report so when you do get a response you have no idea which report it’s for. Looks like a case of weaponized incompetence — the worse the app is, the fewer reports the city has to deal with.
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Useless app
I see all the options for everything but to pay your bill this app is useless
No point
Can’t submit my issue because it wants a contact phone number and email which is already in my profile but the keyboard won’t even pop up for me to enter it to go to the next step. Tried multiple times. Not user friendly.
Useless app!
If you have questions concerning your bill you might as well forget it! Next to impossible to get through using 311 app to reach customer service. Very different than OKC where it’s very user friendly!
