TULU - Own Less, Live More appears to be a legitimate app. The AppsHunter Legitimacy Score for TULU is 83 out of 100 points across 7 verification signals from App Store and developer data.

TULU User Reviews

Name: TULU - Own Less, Live More
Rating: 4.8 (2868 reviews)

TULU - Own Less, Live More

TULOU LTD

🌟 Lifestyle

📊 Productivity

Customer Experience

Positive experience33.0% of reviews

Neutral3.4% of reviews

Negative experience63.6% of reviews

~ Based on 88 written reviews from the US App Store.

What users say

Summarized from real user reviews of TULU. Based on 2.9K reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Convenient and easy to use
💡Innovative concept of renting instead of owning
🚀Straightforward app experience
🤖Helpful customer service

Negative things

🐛Frequent technical issues and malfunctions
💰Overpriced rentals and subscriptions
🚫Poor inventory management and item availability
🤬Terrible customer service and refund policies
🤢Unclean and poorly maintained rental equipment

Is TULU Safe?

TULU - Own Less, Live More appears safe based on user ratings. AppsHunter Safety Score for TULU is 96/100.

This assessment is based on 2,868 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience

0.8% of ratings suggest some concerns

2.8% of ratings point to a risky experience

~ Based on 2,868 App Store ratings for TULU.

Is TULU Legit?

TULU - Own Less, Live More appears to be a legitimate app. AppsHunter Legitimacy Score for TULU is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Innovative app!

I really luv it

willazzzx

a month ago

Stupid

Won’t even let me set up an account. Support didn’t help either an absolute joke

miacat5

a month ago

Scam free trial

The free trial is not free. They will not refund you if u reach out the exact same day the trial ends under the guise of “you already used the service”. When stating I would go through my bank they claimed that was “against the terms of service”. Save yourself the trouble and $60 fee.

Peter marsalvios

a month ago

I need just a printer

I just need a printer in the middle of the night but it seems TULU finds it hard to find people to load paper in past few weeks.

What a shame.

在交税时气笑了的海外合法纳税公民

2 months ago

CAREFUL!

I was a day or two late to cancel my subscription. And would not refund me the amount back. I would highly recommend to not sign up for an subscription. Not worth what the cost of it is and unfortunately couldn’t use it since I moved out of the building with this shortly after subscribing. Never have had an issue like this with any other subscription. BEWARE!!

jaysapp12

3 months ago

Response from developer

Thank you for sharing your experience. We understand how frustrating it can be — especially after moving out. Subscription terms can be tricky, and we genuinely want to make sure you feel heard. Please reach out to our support team directly through the app or at support@tulu.io, and we'd be happy to accommodate your refund request.

Expensive and doesnt work

Horrible app with lots of bugs. I printed something and it cancelled the job which cost $50. App is buggy. Asked for a refund and was offered in app credits so I had to ask again for refund to original payment. Took a million steps to cancel the membership.

Jc199661 yay

3 months ago

Disgusting items- Caught by auto renewal

Do not buy this. It looks good at first until you use the items. For example the vaccums I’ve used at multiple locations are absolutely disgusting, all years old and stained with mysterious substances, hair, etc. Everytime I used a vaccum it made the room way dirty with all the stuff falling out of the vaccum. Secondly the whole semester payment is a scam, getting you to buy 6 months when you realize in 1 month it sucks, and there’s no notification for the renewal by email or app. So if ur looking for a vaccum or any of these other products just buy a cheap one from Amazon- they are way cleaner and more convient.

Ryan-99_9

3 months ago

Dumb scam

They advertise as “free” but really they make you buy a monthly or annual subscription THEN you can rent something. But even then only the first hour is free, you have to pay per hour anything longer than that. And you need the subscription to buy snacks too, for reference they’re charging almost $9 for a regular sized Ben and Jerry’s ice cream (at least in my building). Don’t even bother downloading

yeetyeetskrtskrt

4 months ago

Response from developer

Hi there — thanks for the honest feedback, and we're sorry the experience didn't match what you expected. A quick clarification for anyone reading: TULU offers both a free pay-as-you-go option (no subscription required in some buildings) and a membership that includes free rental hours and discounted snacks. Pricing on snacks is set per building, so it can vary by location. We'd really like to understand what happened in your case and make it right. Can you reach us at support@tulu.io or via the in-app chat? We'll take a look at your account directly.

Useless

This app is a useless middle-man that can't address any issues, should they arise.

AppleNickname dNair

4 months ago

Hidden Cancelation

Hides how to cancel the subscription before autorenewal. When I told them I couldn’t find the cancellation option in the app, they said I needed to contact them and since I didn’t do that until a few hours later they won’t refund me.

k247))$.??

4 months ago

Dumb

Whole thing is dumb and everything is gross lol

sokomouse

4 months ago

Review

The app does not work. It will not connect even though my data and WiFi are working.

Tashtash404

5 months ago

-10/10 Onboarding

First time joining and using the App- onboarding is clumsy and absolutely backwards. Why I have to subscribe I don’t understand why I am paying you a fee on top of rental fees??? Makes no sense.
The verification process is clumsy- I had to go up and down from my flat because the UI is not thought through and you don’t wanna verify ID at sign up only when you are renting your first item.
The verification is done via chat… I mean what is this 2017?
Little clumsy things that have made the onboarding a horrible experience.
Once I am finished playing I will return the Xbox and delete this app.

Thank goodness for the free trial.

Nanxisbamzisbwhs

5 months ago

Can't even log in

Sucks

ueswecanno

6 months ago

Scam

I uninstalled this app and canceled my subscription 8 months ago and I had to get a new card because it constantly charged my card

yooftvfeath

7 months ago

Does not work or have option to report error

First of all, they make you sign up for a monthly or annual plan. How dumb is that - there's no option to just buy one item that you want. It's impossible. So I sign up with the intention to cancel, go to buy the item, and it makes a sound and declares that the door is unlocked -- but guess what, it isn't. Maybe the wrong door unlocked or something? But they literally do not offer and button or link to press to report that the door did not unlock, or that the wrong door unlocked. Like what? Isn't that the most obvious and foreseeable error here? All it did was notice that I never took the item (which no duh, of course I didn't, the door was locked), and yet the artificial non-intelligence could not seem to figure out why, or offer any way to report the issue. The company must not care about receiving reports of faulty machines or customer satisfaction. Building is One Park Point. Prove me wrong please.

Jare d.

8 months ago

Response from developer

We’re really sorry about this experience 😔 We use a membership model to keep items available, maintained, and supported on an ongoing basis, and this is outlined during sign-up. There is a way to report issues — you can start a live chat with our 24/7 support team by tapping the 💬 icon in the top-right corner of the app. Please reach out so we can review what happened at One Park Point and make this right.

Scam alert!

This app is basically a way for this company to get subscription revenue without delivering any value. The snackmachines aren’t stocked regularly and rental equipment is unavailable 99% of the time. So you’re paying $10 a month to use or consume nothing. Doordash is better :)

candidly yours

8 months ago

Broken Stuff and Unable to Refund within 30 minutes

As soon as I tried to use something and it is not functional, and tried to get refund within 30 minutes of purchasing the membership and having active conversation with the customer service with photo proof, I wasn’t able to get a refund. Completely unacceptable for this to happen, and really lost customer trust.

williuwy

8 months ago

Response from developer

We’re really sorry about this — that’s frustrating and not the experience we want anyone to have 😔 If an item isn’t functional, we absolutely want to review it and make things right. Please reach out to us via in-app chat or at support@tulu.i so we can recheck your case, address the refund concern, and regain your trust.