UI Stinks
Trying to see/pick a time is impossible. On the screen that “shows” them the top and bottom banners are huge, can’t be resized, and can’t be dismissed. This leaves about a 2mm window to see the available times, if you are very delicate and a bit lucky.
Terrible Haircut Choices
So I used to use this app all the time to book since it gave the option for simply a “haircut” now you have to pick from one of their (might I add) extremely limited haircut styles instead of just a general haircut. What if I don’t want a classic Pour? Is that all they do now? Or braids? I just want a haircut! Why did they get rid of this option?
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PLZ TUNE UP THE APP
I jst downloaded this app and I can’t even find my store location. And it’s horrible bc I can’t even enter in my information to create a account
Men’s hair services
Great Salon & Staff! A one stop shop
TuneUp
Great app, you can book multiple people at a time, convenient for family’s!
Ez
The updated app is great. Easy to use and makes my visit that much nicer
Ease of use
Love the ease of use this app provides to schedule my haircuts
New updates much better!
New app works great!
Much improved, but UX is still clunky
Booking has improved, but one request: when I pick my time, filter the return BY THE STYLISTS WHO ARE SCHEDULED. It's aggravating to choose a time, pick a stylist and then see no times available and have to restart the booking process from there.
App not great.
Doesn’t show all locations near me.
Love it!
Helps me get in and out which helps now that we are back to school with crazy busy schedules! The updates to the app are awesome! Keep doing what your doing, Tune Up!
What’s the point????
This app is completely useless! I don’t even know why it exist if you make an appointment for a specific time you’re still at the back of the waitlist for walkins. I made an appointment showed up five minutes before the appointment and told I would have a two hour wait the app makes absolutely no sense unless you’re actually going to honor appointments!
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Can’t even make an account
Tried making an account through the app and after 3 attempts of putting in my cell phone number to get sent a verification code I’ve given up.
So odds are I’ll be looking for a new hair salon because this evening I was told the app is the only way to get in the que cause they aren’t taking appointments anymore….much to my annoyance because at 5:30 pm when I spoke with someone at the location they told me they could get me in, only to arrive and they tell me they can’t take care of me and that I needed to download the app.
Free alcohol isn’t worth this headache.
So odds are I’ll be looking for a new hair salon because this evening I was told the app is the only way to get in the que cause they aren’t taking appointments anymore….much to my annoyance because at 5:30 pm when I spoke with someone at the location they told me they could get me in, only to arrive and they tell me they can’t take care of me and that I needed to download the app.
Free alcohol isn’t worth this headache.
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Disappointing new update/redesign
When trying to book, I can only pick the stylist that is working that day, but if my regular person isn’t working that day, and I try and pick a different day to come in, I have no way to know if they are working or not and if I’ll get them or not. Should be able to pick the day I want to come in first, then tell me who is scheduled to be working to choose from.
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What is the point?
There is literally no point in having this app. You “make an appointment’ for a set time, but get put in the queue as a walk in when you check in.
Make an appointment for 10 and arrive at 9:55? You are put in the queue just like everyone else. You literally are a walk in.
This app provides no tangible advantage and is only useful for wasting space on a phone.
Make an appointment for 10 and arrive at 9:55? You are put in the queue just like everyone else. You literally are a walk in.
This app provides no tangible advantage and is only useful for wasting space on a phone.
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New App Needs a Tune Up
Frankly, it’s a disaster. When it was released it wouldn’t recognize my account, so I created a new one using the same email address and phone number. That tells me the old account was deleted. Fine.
Go into the Salon and they have no record of my VIP membership under the new account. Receptionist says I have two accounts and she needs to merge them. What she meant was she needed to delete the account tie to the app. Fast forward to today and, as expected, I have to create an app account (again). Looking forward to it getting deleted next week.
Now for the app itself. It’s next to impossible to schedule an appointment based on a date and time that’s convenient for me. First, select the service and then I have to pick a stylist. No, I want to pick a time and see who’s available. I’ll adjust accordingly. Instead, I have to play some stupid guessing game. Beyond frustrating.
Go into the Salon and they have no record of my VIP membership under the new account. Receptionist says I have two accounts and she needs to merge them. What she meant was she needed to delete the account tie to the app. Fast forward to today and, as expected, I have to create an app account (again). Looking forward to it getting deleted next week.
Now for the app itself. It’s next to impossible to schedule an appointment based on a date and time that’s convenient for me. First, select the service and then I have to pick a stylist. No, I want to pick a time and see who’s available. I’ll adjust accordingly. Instead, I have to play some stupid guessing game. Beyond frustrating.
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Terrible Update
The recent “update” is awful. Zero functionality and not at all user friendly. I can’t even get my store location to pull up. When you do, you’re not able to see the stylists available. I’m not sure who approved this app upgrade, but they need to change it back.
New App is terrible
The new interface is awful. The previous version was much easier to navigate because more information was presented on a screen. With the new app, if you select a stylist and they don’t have any availability, you’ve got to back all the way out and start again. Previously, you could see all the stylists and their openings on one screen. Plus the services menu is a mess too. This is not an upgrade from the previous version.
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Recent issues
App is not loading most locations anymore
Stopped working
Lost server connection. No support contact!
