Loading times are insanely long.... and aggressive adware shoved down your throat.
Loading times are super long, and how aggressive they push their "report your rent" is absurd, you have to say no every time you pay, then it asks literally on the next screen and you have to click no again. It's super annoying I can't simply opt out, and have it leave me alone. A monthly reminder why I don't like this app.
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Won’t let you sign up
Not user friendly and support is a waste of time.
Could be great, but…
Honestly, the app has a ton of potential, but it’s incredibly glitchy and unreliable. I get so frustrated with refreshing and starting over that I end up abandoning the effort. The interface could be easier and certain functions need to be better thought out. Great concept, but needs some improvement to live up to its potential and be worth the cost.
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Not crazy about it - bugs
I’m not crazy about the application. Applicants to the property can fill out whatever they want and don’t give you complete information.
Rejecting or denying the application is buggy, I’m unable to do it from my iPhone. Reporting an issue is also not clear or easy.
Rejecting or denying the application is buggy, I’m unable to do it from my iPhone. Reporting an issue is also not clear or easy.
Needs configuration work
Very annoying with how the user interface on the app is configured. I have had issues with the following:
Applications disappearing from the application menu when they were still in progress
Not being able to customize Lease documents
Errors in showing who Docusign documents were sent to
Not clearly notifying me that an application is expecting a co-signer to also fill out until the co-signer has submitted.
Not showing my tenants/not allowing tenants to split a deposit payment
Not giving confirmation that refunding deposits have been initiated/accepted
Not allowing my applicants to submit income verification, with no work around allowing uploading of pdf documents
Not providing confirmation to landlord of certain reminders being sent etc so you never know when reminders have been sent to tenants.
Not being able to “message all tenants” on a lease simultaneously at once unless you are on a computer web version rather than the app
Overall the app and entire platform have a lot of user interface issues.
Thats just a few off the top of my head. I have issues with this platform every time I use it. I put a 2 stars bc the platform/app is visually appealing, there are many features that do work well, and it is quite affordable for the annual subscription but I do expect more. I called customer service to ask how many users they had an she said “500k” which I find unlikely but if so definitely expect better.
Applications disappearing from the application menu when they were still in progress
Not being able to customize Lease documents
Errors in showing who Docusign documents were sent to
Not clearly notifying me that an application is expecting a co-signer to also fill out until the co-signer has submitted.
Not showing my tenants/not allowing tenants to split a deposit payment
Not giving confirmation that refunding deposits have been initiated/accepted
Not allowing my applicants to submit income verification, with no work around allowing uploading of pdf documents
Not providing confirmation to landlord of certain reminders being sent etc so you never know when reminders have been sent to tenants.
Not being able to “message all tenants” on a lease simultaneously at once unless you are on a computer web version rather than the app
Overall the app and entire platform have a lot of user interface issues.
Thats just a few off the top of my head. I have issues with this platform every time I use it. I put a 2 stars bc the platform/app is visually appealing, there are many features that do work well, and it is quite affordable for the annual subscription but I do expect more. I called customer service to ask how many users they had an she said “500k” which I find unlikely but if so definitely expect better.
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Complete property management
TurboTenant is an excellent platform for landlords. The interface is intuitive, navigation is easy, and it includes virtually everything needed to manage rental properties efficiently. I especially like features that help identify maintenance issues, find vendors, and create work orders quickly. It saves time, simplifies property management, and makes the entire process much more organized.
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Impossible to Cancel and Will Charge you Money
I went to close my account on June 10th 2025. I got an email saying they got my “request” to close my account and will review it within 45 days. They never ended up canceling it or “granting” my request. Then I got another annual charge for $200 on the same date in 2026. I only used the app for 1 month so yes if I have to pay 1 annual fee so be it. But the fact that I can’t easily cancel my account is ridiculous and especially since they apparently denied my request. This is in their business model to generate X amount of revenue from users who think they successfully cancelled their accounts. Don’t download don’t use.
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User friendly
This app is very easy to navigate. Thank you!
Landlord
I was helped out a lot.
Great way to collect rent
Let’s start out by saying I am technically illiterate, so needless to say I had a hard when I started out with Turbo Tenant. My wife who is the smartest person I know suggested that I call Turbo Tenant to get help. Once I called, they walked me through setting up leases and setting up monthly rent charges it made everything clear. Turbo tenant has been very helpful with everything. I’m still using my owe lease but probably will start using Turbo Tenants online lease.
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Test before releasing updates
Please test your updates before releasing them. A lot of these updates break something. More recently the chat stopped functioning messages won’t send for some tenants including for myself sometimes. Login issues, crashes, features temporarily stop working.
Confusing app with no customer support unless you pay for premium
The app is confusing because you can’t see the communication it is sending the tenant. Also, there’s no communication letting you know that you’ve set up your rental portal properly or improperly. I accidentally created duplicate accounts on a property,which is easy to do . You’re pretty much in the dark the whole time unless you’re premium. My tenant received two emails that their payment was late and this was an error. When I called TurboTenant, they told me I had to upgrade or they wouldn’t speak with me. Truthfully, if you have one or two properties, it’s probably just easier to use Zelle or Venmo.
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Yes!
As a property manager I am very thankful for this app.
Unreliable
The app itself is great but every time they update it, my login doesn’t work anymore and I have to delete and redownload the app which is unreasonable to do every time I’m msging a tenant or checking payments.
Deleting Your Account Is Impossible
Once you start an account, especially if you realize it’s not what you desired from a rental app, it’s nearly impossible to delete your account and remove your financial information. They make you submit documents through links that do not work. You have to disable all protections on your computer and/or phone for the forms to even work correctly. Additionally, you have to fill out another form for them to remove your financial information. Not only did it not have what I desired as a Landlord but trying to remove my information and account is nearly impossible.
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Do not download
This app is used by scammers continuously. Fair warning I don’t know yet if they have stolen my Identity but I’m pretty certain they were able to do just that very efficiently. it’s only so let’s see how much damage has been done by tomorrow morning once again WARNING DO NOT use this app. Used by scammers and Fraud artists. Perhaps it’s used by legitimate business too. Horrible experience.
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App feels pointless
App is currently crashing and won’t load at all fyi. In general the app feels pointless since it just redirects you back to the website in most cases
Bugs and Crashes
The app is super buggy and very inconsistent random updates that break things.
Glitch after latest update
The app won’t open on my phone after the latest update. I uninstalled and reinstalled and it opened fine for the first try. Then I closed the app and tried to reopen and it does not open. I restarted the phone as well. Nothing fixed it. I can access the website no problem.
Keeps crashing after update
Keeps crashing after latest update. After reinstalling it works for a while and then starts crashing again.
