Be prepared to wait 2 weeks for rent
This platform was problems coming out of every orifice since I started using it. But aside from that, it takes them 11 business days to transfer money to your bank account. I have never encountered such a long way with any transfer of money on any platform. That means if your tenant pays you on the third right before they would hit a late fee, you’re well into the second half of the month before you see that money. Do not recommend.
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Novice friendly
My husband and I are new landlords and this has been a useful tool. We already had a drafted lease and tenants lined up but setting up scheduled payments, maintenance requests and digital walk through with e signatures has been great. I’m sure we’ll get our moneys worth with this
Pretty good
This is a good add for new landlords for sure!
The only thing I would like, is to get a notification sent to my phone when they have sent a reminder to the tenant to pay their rent. That way I know it has been sent without me getting on the app to see
The only thing I would like, is to get a notification sent to my phone when they have sent a reminder to the tenant to pay their rent. That way I know it has been sent without me getting on the app to see
Tom from trust and safety suspended my account because I hurt his ego
Tom from trust and safety suspended my account because I hurt his ego. Do not use this platform. I don’t recommend this at all.
Headache from the start
Unintuitive, takes a long time to get a response from support, and it takes 11 days to get your money once tenants pay.
I no longer have an apartment to rent
It’s a very good product it does that on a lot of the garbage that you have to go through without going through it
Excellent service
Highly recommend this service to landlords and property managers, to promote your properties to a wide group. Great interface!
Best
Best
Better formatting and layout for iPad
Any chance there will be Better formatting and layout of the app for iPad, to be more productive vs phone, also overall more functionality inside app, and less redirecting to browser?
Loading times are insanely long.... and aggressive adware shoved down your throat.
Loading times are super long, and how aggressive they push their "report your rent" is absurd, you have to say no every time you pay, then it asks literally on the next screen and you have to click no again. It's super annoying I can't simply opt out, and have it leave me alone. A monthly reminder why I don't like this app.
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Won’t let you sign up
Not user friendly and support is a waste of time.
Could be great, but…
Honestly, the app has a ton of potential, but it’s incredibly glitchy and unreliable. I get so frustrated with refreshing and starting over that I end up abandoning the effort. The interface could be easier and certain functions need to be better thought out. Great concept, but needs some improvement to live up to its potential and be worth the cost.
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Not crazy about it - bugs
I’m not crazy about the application. Applicants to the property can fill out whatever they want and don’t give you complete information.
Rejecting or denying the application is buggy, I’m unable to do it from my iPhone. Reporting an issue is also not clear or easy.
Rejecting or denying the application is buggy, I’m unable to do it from my iPhone. Reporting an issue is also not clear or easy.
Needs configuration work
Very annoying with how the user interface on the app is configured. I have had issues with the following:
Applications disappearing from the application menu when they were still in progress
Not being able to customize Lease documents
Errors in showing who Docusign documents were sent to
Not clearly notifying me that an application is expecting a co-signer to also fill out until the co-signer has submitted.
Not showing my tenants/not allowing tenants to split a deposit payment
Not giving confirmation that refunding deposits have been initiated/accepted
Not allowing my applicants to submit income verification, with no work around allowing uploading of pdf documents
Not providing confirmation to landlord of certain reminders being sent etc so you never know when reminders have been sent to tenants.
Not being able to “message all tenants” on a lease simultaneously at once unless you are on a computer web version rather than the app
Overall the app and entire platform have a lot of user interface issues.
Thats just a few off the top of my head. I have issues with this platform every time I use it. I put a 2 stars bc the platform/app is visually appealing, there are many features that do work well, and it is quite affordable for the annual subscription but I do expect more. I called customer service to ask how many users they had an she said “500k” which I find unlikely but if so definitely expect better.
Applications disappearing from the application menu when they were still in progress
Not being able to customize Lease documents
Errors in showing who Docusign documents were sent to
Not clearly notifying me that an application is expecting a co-signer to also fill out until the co-signer has submitted.
Not showing my tenants/not allowing tenants to split a deposit payment
Not giving confirmation that refunding deposits have been initiated/accepted
Not allowing my applicants to submit income verification, with no work around allowing uploading of pdf documents
Not providing confirmation to landlord of certain reminders being sent etc so you never know when reminders have been sent to tenants.
Not being able to “message all tenants” on a lease simultaneously at once unless you are on a computer web version rather than the app
Overall the app and entire platform have a lot of user interface issues.
Thats just a few off the top of my head. I have issues with this platform every time I use it. I put a 2 stars bc the platform/app is visually appealing, there are many features that do work well, and it is quite affordable for the annual subscription but I do expect more. I called customer service to ask how many users they had an she said “500k” which I find unlikely but if so definitely expect better.
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Complete property management
TurboTenant is an excellent platform for landlords. The interface is intuitive, navigation is easy, and it includes virtually everything needed to manage rental properties efficiently. I especially like features that help identify maintenance issues, find vendors, and create work orders quickly. It saves time, simplifies property management, and makes the entire process much more organized.
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Impossible to Cancel and Will Charge you Money
I went to close my account on June 10th 2025. I got an email saying they got my “request” to close my account and will review it within 45 days. They never ended up canceling it or “granting” my request. Then I got another annual charge for $200 on the same date in 2026. I only used the app for 1 month so yes if I have to pay 1 annual fee so be it. But the fact that I can’t easily cancel my account is ridiculous and especially since they apparently denied my request. This is in their business model to generate X amount of revenue from users who think they successfully cancelled their accounts. Don’t download don’t use.
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User friendly
This app is very easy to navigate. Thank you!
Landlord
I was helped out a lot.
Great way to collect rent
Let’s start out by saying I am technically illiterate, so needless to say I had a hard when I started out with Turbo Tenant. My wife who is the smartest person I know suggested that I call Turbo Tenant to get help. Once I called, they walked me through setting up leases and setting up monthly rent charges it made everything clear. Turbo tenant has been very helpful with everything. I’m still using my owe lease but probably will start using Turbo Tenants online lease.
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Test before releasing updates
Please test your updates before releasing them. A lot of these updates break something. More recently the chat stopped functioning messages won’t send for some tenants including for myself sometimes. Login issues, crashes, features temporarily stop working.
