Tuya smart cameras purchased as pet cameras from waggly website. App is horrible and customer service almost non existent . Issue reports left for years unhelped. Huge gaps in footage and cameras disconnect without notice randomly (without losing power or wifi source. This issue from the start of some cameras so they resolved this issue by sending more for free and now i have multiple cameras that are source of problem after problem. They resolved nothing and just gave more problems. I cant even sel these without manipulating someone and lying which im not gonna do, so theyre trash and almost entirely useless for their sold and described purposes). Since AI added to app its even worse functioning. Cant control cameras, moving left right is somewhat responsive, moving up is temperamental and ive lost the ability to move the cameras downwards. When i open one camera it often opens the wrong camera but consistently swapping the same 2cameras (2 of 4) since they added the ability to edit and move tiles on your home page like it still remembers where they used to be so opens the wrong thing by mistake even though i didnt press that one and its moved.. Since AI added now struggling to just exit specific cameras like the back button doesn't always work. Cant get support. ABSOLUTELY waste of money and hardly better than nothing at all. You need specific date and time to review footage otherwise you comb through each second and you cant jump back or ahead and see where you're jumping to other than the time stamp which also isnt the accurate time but i cant find a way to change it. They removed the ability to delete or manage sd card memory from the app so you it is repeatedly just retaping over footage and losing footage and you cant control it and theres no warning when its going to do that. This app and their devices have been a truly horrible experience for me and caused so many ridiculous issues that i cant even reach out for help with. The reporting a problem page also has problems so i can't submit an issue most of the time that there is one because it freezes and wont register touch at all but also requires some information to be sent off. There are multiple things shown available on the app but from my experience most of the options dont actually work. Like setting a specific frame to surveil doesnt work at all. Motion detection on all levels available is incredibly flawed and you will be harrassed by notices of detection when there's genuinely literally NOTHING like the boy who cried wolf story. Theres an option so the cameras also apparently put a box frame around the object that moved so when movement is detected it shows precisely where but even with this turned on the above issue continues AND this has LITERALLY NEVER worked, i have never once had this option work. Seriously i have sent off report after report after report and spent so much time JUST trying to report things at all for help and NOTHING. I originally purchased these labelled as pet cameras for the purpose of catching a outdoor cat who is peeing into my house and on all my outdoor things and spaces and in the years ive had these cameras have been unable to capture it despite placing multiple cameras at different angles to cover and watch and coincidentally the cameras cut out the days the pee adds and i cant use the motion detection option because it is only a source of fear mongering basically from constant and repeated false movement notifications so you just cant trust it or be constantly harrassed be false notifications on the very low chance one of those is real. Then skipping thru footage is such a huge hassle its just luck and chances that you might possibly skip to the right time to see anything or hve to sit and watch days and weeks, hours of footage second by second or 2times speed which doesnt help at all. Such a frustrating waste of time money and energy and they claim to try to help and literally do nothing
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