Horrible service
The people here don’t care about you or your needs, they care more about being quick and pushing people out the door as soon as possible. And do NOT ever go to them for notary services.
Deposits not working
It won’t let me do a mobile deposit. It keeps saying “Full Screen Required.” I spoke with a customer service member who told me to uninstall it and reinstall it. It hasn’t worked.
Overall service
Aberdeen Branch is very efficient. The Manager follows through with everything. Thank you
Loooove it
Simply fast easy love this app
100% BEST MOBILE BANKING APP
I have never been so happy to write a review!! I love how this financial institution is convenient, quick to respond with answers to my questions online, and how quick my funds become available through work. I am a very happy customer!
It was good at the start
When I first got the app, first of all I couldn’t log in I had to go to the bank and get set up there. And then it worked fine for a couple of months, but then all of the sudden it keeps having to verify every time I make a transaction. All and all it was okay in the beginning
Face ID not working since two updates ago
Disables itself
Gets the job done
It’s clean and simple but not easy enough.
It’s 2025 and this app feels a little stuck compared to others.
But not unusable or frustrating
It’s 2025 and this app feels a little stuck compared to others.
But not unusable or frustrating
Easy to use
Easy enough to use but it never remembers my login info despite enabling Face ID every single time I log in.
Face ID won’t stay selected
No matter how many times I click on Face ID it never works .
Join Account
This app is great, but having a joint account it’s very difficult to have both people having accounts. I think when people have a joint account they should have their own log in.
Terrible check deposit software
Every time I try to deposit a check using the app, I rarely have success. They really need to improve their software for that.
Impossible to use Biometrics
Used to be able to log in to my accounts just once on my phone then use my Biometrics. Cannot do it now since the merger. Have to log in with password and texted code every single time! Not user friendly at all.
Works but requires login every time
I’m starting to use my TwinStar accounts a little more now. Since the most recent update or two the app acts like it is freshly opened every time it is opened. Face ID acts like it is enabled but close the app and reopen and you must enter full credentials and get a tour of the app all over again.
Signing out again
The latest update is back to having you re-sign back into the app each time it’s closed again. Doesn’t remember your Face ID or login.
New Update Won’t Open
Unusable app. Don’t download it. You won’t be able to log in. It says your password request is too long.
freeze card
wont let me unlock my card
Facial recognition
I have to reset every time and is annoying?
Login
This app NEVER remembers my login info, it’s ridiculous.
Mobile banking
Thank you, TwinStar
