Freezes
Third time recording all the exams only for the app to freeze at the very end when it’s supposed to connect you to a physician. Gets stuck at the “getting everything ready” screen. Incredibly frustrating. Going to urgent care instead.
Doesn’t work
This was sold as easy but doesn’t work. No email is sent with a login link. Help email is garbage - probably AI generated - as it includes information in a foreign language and doesn’t make sense. Not worth the trouble.
Very Glitchy, Difficult and Frustrating to use
This is one of the worst apps I’ve used. It’s so glitchy that just to use it once required me to restart the app at least 6 times. It kept crashing or getting stuck. The data only downloaded half the time and I had to redo the home exams over and over. It took almost 45 minutes to collect the data needed to start the appointment and the appointment itself lasted only five minutes. If it wasn’t free I would never use it again. Not worth the time and frustration.
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Great Visit
Karen was a pleasure to work with. She was kind and very informative.
Thank you
Thank you
First timer
I believe this is one of the best things that happen to some insurance companies and make it very easy for patients to access things. I can’t wait to do my first visit and many more.
Couldn’t get it to work
I followed the instructions for the exam, but I can’t get the app to actually connect for an appointment.
Easy to use
The training session was fast and easy. It covered all the assessors needed for an exam. I feel a virtual exam will be more diagnostic and convenient than a drive to a clinic
Add Landscape Mode
Please add support for landscape mode. The front facing camera on my iPad is located on the long edge thus making using TytoCare uncomfortably difficult portrait mode.
Amazing service
Wonderful service especially for working parents with small kids. Thank you
Great care through TytoCare!
It’s been amazing being able to get quick care from my home! Sometimes just taking to someone over the phone is easier than trying to take your child in. Thank you TytoCare for working with St Luke’s!
Tyto
Best customer service ever lady was so patient an just happy an wow. Big thank you !!!!
Just Awful, Constantly Disconnecting
I got this item for free from my insurance company. It is totally useless. I tried to use it on my sick child, but the device kept on disconnecting from my phone, and every time it did so I had to start over. Spent over an hour trying to get this piece of trash to work before I gave up. Might be a good idea if it actually worked, but it doesn’t.
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Tytovare
What a great way to access medical care so essential to have a good trainer which I did and made it very easy for me to follow the instructions for set up as well as implementing the assessment. Thank you, MemorialCare
Fast access to health care visit
Easy to use on whole family
Awful company and practices
The hospital we purchased this through didn’t maintain the link with TytoCare. Today while trying to use it to check my sick infant’s vitals it updated and removed the ability to even take the basic readings.
Love it
Love having the option for minor symptoms I can just do it from home and not go in to a Dr office
Seems great but doesn’t help me
My daughter was prescribed a steroid 30 hours ago and the pharmacy has nothing, customer service seems to not be able to help. I like the idea of this but if I can’t get my prescription filled it’s useless.
Onboarding process
My onboarding experience was very easy to do and I called customer service and spoke Irma Cruz who was very patient and knowledgeable and walked me through the steps.
🤯
What an incredible care option. This whole thing just blows my mind. The device is top notch, customer service is excellent. This will be a game changer for us!
Great
This was a great experience. Saved me a trip to the dermatologist
