Useless customer support
UBL has some of the worst customer support sometimes. The app is full of issues and ridiculous restrictions like not being able to take screenshots so you can’t even show their support representatives about a problem. They keep bouncing you back and forth between email, calls, and physical branch visits. Take all your money out and move it to a better bank like Standard Chartered.
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Lack of biometric verification support on iPhone 18 pro max
It is frustrating to see the app does not switch cameras on iPhone 18 pro max to take focused fingerprint photos. It keeps taking blurred photos and rejecting them. The app needs to have other methods of biometric verification e.g. scanning NIC, same as other banking apps have now. Poor support and performance.
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service
totle baqwas servesis
bugs
app bugs alot for me while sending money
Best in everything
I think UBL is best bank right now in Pakistan excellent service excellent app easy to use and very comfortable, specially for overseas Pakistanis this one is one of the best bank ❤️ , I had NBP bank before UBL and I hate them just because of NBP app if are you outside the country like in Europe or anywhere else you have to use OTP BOTH FOR access and if you have OTP then you have to give them biometric aswell and you know what ? Out side Pakistan national bank not accepting your biometric on app so then I contact them by phone they said me you have to come agai in Pakistan to give your biometric on the app because our system not accepting from outside… rubbish system! I love UBL
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