UBL Digital User Reviews

Customer Experience

Positive experience49.6% of reviews
Neutral6.1% of reviews
Negative experience44.4% of reviews

~ Based on 559 written reviews from the US App Store.

What users say

Is UBL Digital Safe?

UBL Digital - Safe Banking appears safe based on user ratings. AppsHunter Safety Score for UBL Digital is 92/100.

This assessment is based on 7,397 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.9% of ratings point to a safe experience
3.1% of ratings suggest some concerns
5.9% of ratings point to a risky experience

~ Based on 7,397 App Store ratings for UBL Digital.

Is UBL Digital Legit?

UBL Digital - Safe Banking appears to be a legitimate app. AppsHunter Legitimacy Score for UBL Digital is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

PASSKEY ERROR

Unable to make transactions without passkey. UNABLE TO MAKE PASSKEY BECAUSE OF ERROR.

Multi billion dollar bank and you can’t even test things before you push updates

NOT responding.

I have updated to latest version of this app it was running smooy before update but since new update its gets hanged and no menue is displayed while pressing menu field.

Impossible to signup

The app’s OTP section is broken. I cannot enter the otp code to signup.

Create Passkey is not working

I have been using UBL app for a long time but the last app update is giving me problem while making payments online. It asks to create a Passkey which is NOT WORKING AT ALL. Due to which i am having issues in making payments even in my own accounts in other banks.

Kindly fix it or remove Passkey option or make it OPTIONAL for the end user.

Thanks
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terrible app get better developers

This is the a terrible app. otp fields are broken I can’t get into my account at all because the fields reset after 3rd or 4th number and nothing can be done with this app. Silly app definitely would never recommend this bank to anyone.

Biometric verification

I don’t know why we can’t perform biometrics verification on this app while I successfully did it on easypaisa app instantly. After a couple of attempts they restricted my account and asked me to visit the branch. Wth with your digital banking promotion if we still have to visit branch every time when we logged into the new device?
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No customer address, no stamp on UBL pdf bank statement.

Previously, the customer's address was on the UBL account statement, but now it is not and All other banks also put their bank stamp on their online bank statements, why doesn't UBL do the same?
Perhaps because of UBL's lack of facilities to its customers, Amazon does not consider Pakistanis' UBL bank statements reliable. If you ask Google Gemini, he will never recommend UBL Bank to Pakistanis for Amazon.
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Horrible Digital Banking

Knowing that a considerable amount of the population uses non-PTA phones, it is quite shocking to ask for OTP on the same mobile device. There could be thousands of other ways to enhance the security layer like other banks. Secondly, what's the point of giving login option on website when OTP gets delivered once its time limit is over or by chance if opt has been received on time then "OTP incorrect error" even on putting the correct code lol. Zero focus on user experience.
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Nightmare to get into

Have tried to open a cash ISA but not easy online and I’m unable to use the same username and password for the app, so have been unable to open it. Also the website is poor. Will see if my money enters the account and if it doesn’t then I will use a different provider.

UBL app

Good user friendly.

KWSB

Karachi water Bills or not showing on this App. Please check it out

Needs to be native looking

The app is not bad comparing to other bank apps in Pakistan but still not smooth and fast. I don’t know why banking apps have to develop their own design language instead of making it native looking. Custom coded animations will always feel janky comparing to native apps.

Some improvements that can be done other than design overhaul that this app needs
- Push notifications for Raast RTP Payments
- Instant app notifications when money received/card spend etc
- Remove the need to manually swipe up to login, it should start Face ID authentication directly when opening app
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Plz test your app before prod

I am unable to enter OTP while signup. Tried iPhone, Mac and iPad same issue on all three. Don’t know how they put the app on production without even testing g it. Such a waste of time and bad experience.

Poorly designed for iPad with iOS26

Even login page isn’t properly accessible. Moreover, can’t enter CNIC number for biometric verification.

Keyboard pop up issue

Keyboard pops up while registering process makes it unable to register

Cannot enter otp manually while logging in

Atleast let me write in otp manually to login

KWSB

Karachi water Bills or not showing on this App. Please check it out

2 weeks of RDP account didn’t get any reply

Very pooor service. I have applied 2 weeks ago for ubl Roshan digital account. It said we will reply in 2 days but two weeks gone. I didn’t get any reply from them

Login OTP issue

Can’t let me login to new device, I tried 4-5 times, I received the OTP, but when I tried to write on the app, it just can’t let me, something is wrong with the App.

Perfect banking

Ubl bank is a perfect bank with great customer services I want to thanks to the official for this great serving platform. I will give 5 stars.