Useless customer support
UBL has some of the worst customer support sometimes. The app is full of issues and ridiculous restrictions like not being able to take screenshots so you can’t even show their support representatives about a problem. They keep bouncing you back and forth between email, calls, and physical branch visits. Take all your money out and move it to a better bank like Standard Chartered.
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Lack of biometric verification support on iPhone 18 pro max
It is frustrating to see the app does not switch cameras on iPhone 18 pro max to take focused fingerprint photos. It keeps taking blurred photos and rejecting them. The app needs to have other methods of biometric verification e.g. scanning NIC, same as other banking apps have now. Poor support and performance.
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service
totle baqwas servesis
bugs
app bugs alot for me while sending money
Best in everything
I think UBL is best bank right now in Pakistan excellent service excellent app easy to use and very comfortable, specially for overseas Pakistanis this one is one of the best bank ❤️ , I had NBP bank before UBL and I hate them just because of NBP app if are you outside the country like in Europe or anywhere else you have to use OTP BOTH FOR access and if you have OTP then you have to give them biometric aswell and you know what ? Out side Pakistan national bank not accepting your biometric on app so then I contact them by phone they said me you have to come agai in Pakistan to give your biometric on the app because our system not accepting from outside… rubbish system! I love UBL
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Umrnaseer
What pathetic service UBL has. App never worked, customer service dosent bother and dont give a damn as they are boss to you rather than being helpful and protector of your money. They think they owe us. Shameless behaviour totally unhelpful. I wish i could go less than a star in review. They dont even deserve a review for thier poor service . Wont recommend at all. Cheap service cheap mindset cheap employees. Disgusting!!!!!😡😡😡😡😡😡😤😤😤😤
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Create passkey failed
Im facing create a passkey error although my app is updated to latest version and my phone IOS is updated aswell. Please fix this, your service is becoming miserable day by day.
App not working Forced passkey usage
Not able to use my app as its forcing me to use passkey and the main problem is i can’t create a passkey cause the app has a bug so im unable to transfer any funds. Before this it was the perfect app compared to every other bank fix this so that I re review
PASSKEY ERROR
Unable to make transactions without passkey. UNABLE TO MAKE PASSKEY BECAUSE OF ERROR.
Multi billion dollar bank and you can’t even test things before you push updates
Multi billion dollar bank and you can’t even test things before you push updates
NOT responding.
I have updated to latest version of this app it was running smooy before update but since new update its gets hanged and no menue is displayed while pressing menu field.
Impossible to signup
The app’s OTP section is broken. I cannot enter the otp code to signup.
Create Passkey is not working
I have been using UBL app for a long time but the last app update is giving me problem while making payments online. It asks to create a Passkey which is NOT WORKING AT ALL. Due to which i am having issues in making payments even in my own accounts in other banks.
Kindly fix it or remove Passkey option or make it OPTIONAL for the end user.
Thanks
Kindly fix it or remove Passkey option or make it OPTIONAL for the end user.
Thanks
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terrible app get better developers
This is the a terrible app. otp fields are broken I can’t get into my account at all because the fields reset after 3rd or 4th number and nothing can be done with this app. Silly app definitely would never recommend this bank to anyone.
Biometric verification
I don’t know why we can’t perform biometrics verification on this app while I successfully did it on easypaisa app instantly. After a couple of attempts they restricted my account and asked me to visit the branch. Wth with your digital banking promotion if we still have to visit branch every time when we logged into the new device?
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No customer address, no stamp on UBL pdf bank statement.
Previously, the customer's address was on the UBL account statement, but now it is not and All other banks also put their bank stamp on their online bank statements, why doesn't UBL do the same?
Perhaps because of UBL's lack of facilities to its customers, Amazon does not consider Pakistanis' UBL bank statements reliable. If you ask Google Gemini, he will never recommend UBL Bank to Pakistanis for Amazon.
Perhaps because of UBL's lack of facilities to its customers, Amazon does not consider Pakistanis' UBL bank statements reliable. If you ask Google Gemini, he will never recommend UBL Bank to Pakistanis for Amazon.
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Horrible Digital Banking
Knowing that a considerable amount of the population uses non-PTA phones, it is quite shocking to ask for OTP on the same mobile device. There could be thousands of other ways to enhance the security layer like other banks. Secondly, what's the point of giving login option on website when OTP gets delivered once its time limit is over or by chance if opt has been received on time then "OTP incorrect error" even on putting the correct code lol. Zero focus on user experience.
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Nightmare to get into
Have tried to open a cash ISA but not easy online and I’m unable to use the same username and password for the app, so have been unable to open it. Also the website is poor. Will see if my money enters the account and if it doesn’t then I will use a different provider.
UBL app
Good user friendly.
KWSB
Karachi water Bills or not showing on this App. Please check it out
Needs to be native looking
The app is not bad comparing to other bank apps in Pakistan but still not smooth and fast. I don’t know why banking apps have to develop their own design language instead of making it native looking. Custom coded animations will always feel janky comparing to native apps.
Some improvements that can be done other than design overhaul that this app needs
- Push notifications for Raast RTP Payments
- Instant app notifications when money received/card spend etc
- Remove the need to manually swipe up to login, it should start Face ID authentication directly when opening app
Some improvements that can be done other than design overhaul that this app needs
- Push notifications for Raast RTP Payments
- Instant app notifications when money received/card spend etc
- Remove the need to manually swipe up to login, it should start Face ID authentication directly when opening app
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