Useful easy to use and works with the best delivery companies
Good
BYBo Yakub
Not reliable
Wish I could give negative stars if there was one. Bought 3 items which consist makari products and upon arrival it was a totally different thing that was delivered. I don’t know how that happened and upon several complaints about a refund they refused to refund me. Use this app at your own risk!!!
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OJOga junior
Promised a week, waited a month
They promised delivery in a week, but I waited almost a month. No one warned me about the delay. Disappointed.
11101010100101010101
Alps Outdoor Sleeping Bag
Thank you Ubuy for delivering my new sleeping bag ahead of schedule and undamaged. There was a small anomaly with the order. However it was addressed in a timely and professional manner.
I recommend Ubuy International Shopping for the professional and friendly customer service the team are committed to.
Kind regards,
cyclonerain. Western Australia
I recommend Ubuy International Shopping for the professional and friendly customer service the team are committed to.
Kind regards,
cyclonerain. Western Australia
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Ccyclonerain
Poor, substandard quality control
First purchase, success. Second purchase of the same item “defective”. All 20+ of the items visually & physically defective. Items should be inspected prior to shipping to
customer. The issue would have been addressed internally between supplier and Ubuy. Instead, I a previously happy customer is now playing email tag ( arguing) with customer support. And they are telling me there is nothing they can do. Absolutely, unacceptable! Terrible
customer support and lack of supplier quality control.
customer. The issue would have been addressed internally between supplier and Ubuy. Instead, I a previously happy customer is now playing email tag ( arguing) with customer support. And they are telling me there is nothing they can do. Absolutely, unacceptable! Terrible
customer support and lack of supplier quality control.
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EE9N20
Response from developer
Dear Customer, We sincerely apologize for this frustrating experience. You're absolutely right items should be thoroughly inspected before shipping. We take your feedback seriously and want to get to the bottom of this. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns. Our team will investigate immediately and follow up directly. We truly value your feedback and are committed to making this right. Thank you for your patience. Sincerely, Team Ubuy!
