Wow, what a useless portal
Kinetic won’t let me just log in to the website to pay my bill, just directs me to this app that does nothing but sit on the loading screen
Let people use the web browser instead of redirecting to this dumb app
This is the WORST thing ever.
All it does is take you to a blank screen and freeze.
Cannot access my account to check or pay my bill.
All it does is take you to a blank screen and freeze.
Cannot access my account to check or pay my bill.
app is not loading account information
App continues to cycle without loading account information after login.
Smh.
Why would you make a whole new app.
Crap
Insanely poor service that forced me to load this app that won’t access my accounts. Go figure from the worst rated internet provider ever.
Contacted through this app and chat says “ log in through the app” thank you for contacting Windstream ….disconnect
Contacted through this app and chat says “ log in through the app” thank you for contacting Windstream ….disconnect
Pointless app
This application is so pointless. This app makes paying my bill impossible. Really bad application.
Bad records
I have had an on going problem with my account since September 2023. Because of trouble with the platform in my yard my account was suspended and closed then 2 accounts were opened and one of those accounts had a 500$ billing. The mobile app is still showing the closed? account and so my account is past due and the cap discounts are not being applied properly.
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Waste of energy
The app is awesome if you’re on Wi-Fi but doesn’t work on cellular the whole point of having access to your business line on your cell phone is to avoid delays in communication when they can’t guarantee service it’s absurd.
What is this app even for???
I got an email to view my bill, clicked the link, logged in and was directed to download this app. So I did, I can’t view my bill, or do anything on my windstream account!! The only thing I can do is a speed test, and I already have an app for that! Completely USELESS!!
Buggy
App crashes regularly and takes forever to load. Recent updates seem tog l have made it worse, not better.
Terrible
Not only is the company terrible, but their applications as well. Desktop & even mobile app always experiencing issues and downtime. Good luck getting in touch with your account representative if you have an issue.
Save your time, money, and frustration.
Save your time, money, and frustration.
Horrible
Honestly there NOTHING good about this app, I use it to answer company calls and I have to delete the app and redownload it after about every 20 calls or so, clients can barely here me even when I’m screaming into the phone. I don’t recommend to anyone if you need to communicate.
Zero stars
I would give this a zero star rating if allowed. I can’t even get logged in to this app. It gives me a ‘cannot connect to the server” message every time I try. I’m no longer able to log into the original kinetic Windstream app because it tells me I have to us this crap. As a business customer, how am I supposed to deal with this mess?
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Was Useless but there’s hope
First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to have
improved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems
improved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems
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Not great on a MacBook
Works great on a phone but on my MacBook it runs up the memory use to 50gb and shuts down my computer with a potential for losing unsaved work.
Dismal app
Our company is suffering because of this app. We want to use it, but our remote sales force is resorting to using their personal cellphone numbers. Across the board, not one person considers it worthwhile. And Windstream tech support has been of no help.
Response from developer
Hello and thank you for your feedback. As a WE Connect admin, you are seeing the menu for company account management. Please note that OfficeSuite "standard users" will go directly to the OfficeSuite UC main page and will not be offered non-OfficeSuite menu options. You have two options for quickly getting to the OfficeSuite UC screens. 1) On the Home screen you can tap on the floating circle with "..." which will offer a shortcut to OfficeSuite UC. 2) You have the option to set OfficeSuite UC as the start page that you will see when you open the app. If you would like to change your start page, tap on your profile picture and you will then see the "Start Page" menu option. Tap on that to see a list of options for start page. If you'd like to speak directly with our support team, please call 1-800-600-5050.
Terrible
I would give this 0 stars if I could. This is the worst experience I’ve ever had with trying to pay my bill. I moved houses (one block away) and instead of them just changing my address on my old account, I had to completely set up a new account. Now, since I have a new account, I have to download the app to be able to pay my bills. I do not have room on my device to be downloading apps for something so simple that I should be able to just pay online with like I have for the last 4+ years. My options are delete other things on my phone, things that are actually a necessity, or pay over the phone each and every month which includes the ridiculous customer support wait times and an additional fee for paying over the phone. I cannot even judge how well the app works as I do not even have the choice to try it at this time. Online payments are supposed to be for your convenience, and instead they are making it much, much harder for me to do so.
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Response from developer
Hello and thank you for your feedback. You do not need to install a mobile app to pay your bill online. Payments can be made using our customer portal website. To best help you, can you please send an email with your account information to appfeedback@windstream.com? Thank you!
Much needed improvements were made recently.
Much needed improvements were made recently. I will give it 5 stars now. Haven’t had any issues after latest update . I would recommend everyone to update.
CEO
Love this app! Use it all the time - rock solid.
Soft phone won’t ring
When using this as a soft phone and the application is not open or the iPhone is locked it will not ring. If the app is open it works fine. We have tested this with multiple iPhones and multiple users. Same results. As a portal to the admin tasks the app works fine. But for mobile phone you miss all of the incoming phone calls.
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