UGA User Reviews

Name: UGA
Rating: 3.1 (137 reviews)

UGA

University of Georgia Research Foundation, Inc.

📚 Education

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Innovation!

I love that they took away the ability to see when buses are coming. Huge steps forward!

Der roggy

10 months ago

Poor design and functionality

I think a UGA sophomore computer science major could make a much better app. I’m surprised the university would do so bad at this.

That guy that ate your hot dog

a year ago

Keeps crashing

Keeps crashing whenever I’m trying to get directions.

deajae12

a year ago

Bus Tracking is Having Major Issues

I love how convenient this app has been for my time at UGA, but in the past few days the bus info has been incredibly inaccurate and it’s causing me to be late to classes and meetings. Not sure what went wrong because it used to work well.

Sammybell_02

2 years ago

Response from developer

Thank you for your feedback regarding the Mobile App and using the bus navigation. We were experiencing issues and working closely with the bus vendor in order to get them solved. We have been monitoring this feature since that incident and everything is working well now. Please let us know if you continue to experience issues, and fill out the feedback form on the homepage of the app and our team will get it directly. Thank you again for taking the time to provide feedback, as we strive to make the app the best it can be for users. -UGA Mobile App Team

Never works

An absolute train wreck of an app, basically none of its services work, including elc, Athena, and all dining hall links. Wish I could’ve given it negative stars. Need to scrap it and just start over completely

George L Washington Jr

2 years ago

Great updates

The app just keeps getting better with every update! I can really tell that the mobile app design team is working to improve the app.

Harriet1341

4 years ago

Pretty useful

It’s a nice and straightforward design. Everything pretty easy to find and there isn’t much room to get confused or lost.

UGALate4Class

4 years ago

👎

Got on a bus that was supposed to take me to Tate. Ended up in Mexico.

Bruhwhattheheck

4 years ago

New Bugs with the New Update

The app used to reliably track buses (though they were always a few minutes behind the expected arrival). Now, it often displays all routes as inactive. Even when correctly displayed as active, buses rarely appear on the map. This bug persists after multiple relaunches of the app. It’s also annoying that the interface to select/deselect certain routes for viewing has been moved from the upper right corner, and integrated into the bus stops’ interaction pages. It’s a headache to navigate. At least the app doesn’t crash every other time you open it anymore.

cb23triplezzz

4 years ago

Response from developer

Thank you for reviewing the UGA Mobile App! We do apologize for the inconsistencies with the bus tracking. We have been working with the vendor non-stop on this in order to improve it for our users. We also make it a point to conduct user testing when making UI improvements, and have recently released even more updates to it in order to make the bus functionality more user friendly. If you notice anything working inefficiently, please feel free to submit a ticket through the EITS help desk, as we are always looking to improve the app and make users happy. Thank you again for your feedback! -UGA Mobile App Team

Not working since update

The app was working perfectly fine, but ever since this new update, I’m not able to see the buses or routes consistently. It’s just showing a blank screen when I try to click on a bus route. Not sure why it keep doing this, but can this please get fixed ASAP?

Loverofvolleyball!

4 years ago

Response from developer

Thank you for taking the time to review the mobile app. We are aware of this issue and are working diligently with the vendor to restore this feature completely. If you try to see the bus routes and cannot do so within the app, you can go to the live transit website at: https://routes.uga.edu/map. We hope this issue will be resolved as soon as possible. Thank you again for the feedback! -UGA Mobile App Team

Better & Better

The updates to the mobile app are getting better and better with each release. I can tell the icons are being updated and the bus route is really nice to interact with. The mobile app team is doing fantastic. Can’t wait to see how it continues advancing.

evagraves

4 years ago

Response from developer

Thank you so much for taking the time to review the UGA Mobile App! We are happy to hear that you are enjoying the new features, and hope that you continue to as we push out new updates. Please feel free to leave additional reviews and let us know if we can do anything to make your experience with the app better. -UGA Mobile App Team

Not reliable

Bus routes for the athens buses are wrong. Also, cant log into elc or Athena or anything cause the single sign on gets stuck on the loading screen. Been that way for months. UGA bus routes work and tbh, thats touch and go. Use to be so good and work so well, what happened :/

Rollo912

4 years ago

Response from developer

Thank you for submitting feedback for the UGA Mobile App. We apologize for the inconveniences that it seems like you are having while using the app. We are in the process of updating all Athens Transit routes, and continuously work with the vendor for accuracy with the UGA buses. Currently, due to continuous summer road construction, the bus routes are subject to change, which you can view on the transit site (https://tps.uga.edu/transit/modified-service/). As far as the single sign on getting stuck when trying to access Athena and eLC, we have not heard or seen this issue. If you are able to take a screenshot (or multiple screenshots) of what is happening so we can troubleshoot the error, that would be great, as we want our users to have a positive experience while using the app. If you are unable to upload screenshots here, you can submit a ticket through the UGA help desk, or upload them to our feedback form via the following link: https://ugeorgia.ca1.qualtrics.com/jfe/form/SV_eqZU6cBaxx6MKTs. We really appreciate and value your feedback, so please feel free to let us know if you experience any other issues, or if you see any improvements in the future that you would like to comment on. -UGA Mobile App Team

Good when it works...

This app is great for buses when it works, let word bring “when”. The amount of glitches and crashes that I experience in this app makes it oftentimes unusable. This is awful considering how vital it is for buses.

Alex12334566778

5 years ago

Response from developer

Thank you for reviewing the UGA app! I am sorry to hear that you are not having a great experience with the bus tracking. Can I ask what kind of glitches and crashes you are experiencing? Do you have any screenshots that you can provide? If it happens again, I would recommend taking a screenshot and submitting a ticket to the helpdesk so we can look into it more. We want our users to have the most positive experience of the app as possible. Thank you again for your feedback. We look forward to hearing from you again! -UGA Mobile App Team

Deck Check never works

This app could be fantastic if it did what it says it will do. The Deck Check is an awesome feature but it never works. It’s never updated in real time, it’s inconsistent and it may go days without updating the parking spaces available. Worthless. My daughter commutes to uga and needs to park in the decks. I really wish we could know ahead of time if there are parking spaces available.

gamomtoo

5 years ago

Response from developer

Thank you so much for taking the time to provide feedback. We apologize that the Deck Check was not working properly for a little while. We reached out to the proper department regarding this issue, and it has been resolved. Please let us know if you experience any other issues with it so we can make sure you and other users are having the best experience as you can while using the mobile app. Thank you again for your feedback! -UGA Mobile App Team

Route Button Does Not Work

When you try to track the busses, 99% of the time the route button doesn’t work. It’s frustrating, especially being new to campus

EmmyLou46

5 years ago

Response from developer

Thank you so much for taking the time to review the app! We apologize for the bus route inconvenience. We were running into some server issues at the beginning of the semester, and have since made updates so this would not continue happening. Again, we appreciate your feedback and look forward to hearing from you again as we push out new updates. -UGA Mobile App Team

Bring back the old design! New update STILL horrible with one handed use

The new folder based design is horrible for one handed use. While the recently used folder brings some features down the screen for better one handed reach ability, the old design I can just tap the bus icon at the bottom and I don’t have to stretch my finger and I can track the bus. Now, I have to stretch my finger all the way to the top of the screen, horrible for one handed use. If you pin your favorites, it goes even further up the screen making it impossible to use this app one handed. Horrible app design! They need to conduct user experience research before pushing new app designs. Bring back the bottom navigation at least please!

MyiPhoneAppExperience

5 years ago

Response from developer

Thank you for taking time to review the UGA mobile app! We have heard your request and are happy to report that we are currently working on a design that will combat the inconvenience of having to reach up and down the screen. Until the new features make their way into production, here is something you can do to minimize the amount of one-handed reach needed to interact with your favorites: We have created a tile titled, "Recently Used." Here is where it saves the top 8 most recently used tiles. We appreciate your feedback and look forward to what you have to say when we push future updates! -UGA Mobile App Team

Home screen folders are bad design

The new folder-based design for the home screen adds taps to get to what you want and makes it difficult to use the app with one hand. Favorites docked at the bottom were great; pinned at the top is not. Bring the old design back.

Fishhook30605

5 years ago

Response from developer

Buses Disappear off the App

This happens too often where a bus will appear on the map one second, and I’ll need to catch it to get to campus and then it just disappears off of the live map. Made me late to class a few times because of that reason. The whole live map will sometimes show 0 buses running as well which makes catching a bus very unpredictable.

Jared Pringle

5 years ago

bleh

every time i try to use it it says all the routes are inactive, even when they clearly aren’t

Umnothanksloser

6 years ago

Bus Route is never correct

Can you guys please take the time to fix Night Campus route on the app? One second it says 22 minutes away and then the next 44 minutes and before you know it you miss every single bus. Transportation is super important for students to arrive to meetings, class, and events on time and the fact that the Night Campus route has been inconsistent since I’ve arrived here on campus is outrageous. smh

dubxi