UGREEN NAS appears to be a legitimate app. The AppsHunter Legitimacy Score for UGREEN NAS is 95 out of 100 points across 7 verification signals from App Store and developer data.

UGREEN NAS Reviews: Is It Legit?

Name: UGREEN NAS
Rating: 4.07645 (327 reviews)

UGREEN NAS

深圳市绿联科技股份有限公司

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience53.2% of reviews

Neutral20.8% of reviews

Negative experience25.9% of reviews

~ Based on 216 written reviews from the US App Store.

What users say about UGREEN NAS

Reviews of UGREEN NAS are mixed: the Utilities app is rated 4.1/5 from 327 App Store ratings. What users like most: easy to use, fast and responsive. Top complaints: connectivity issues, battery drain problems. Summarized from real user reviews.

Positive things

👍Easy to use
🚀Fast and responsive
💡Frequent updates and improvements
🔒Secure remote access
🔥Great value for money

Negative things

🐛Connectivity issues
🔋Battery drain problems
🤔Unintuitive user interface
🌐Limited language support
🔍Lacking advanced features

Is UGREEN NAS Safe?

UGREEN NAS appears mostly safe based on user ratings. AppsHunter Safety Score for UGREEN NAS is 81/100.

This assessment is based on 327 user ratings, with an App Store average of 4.1/5.

Safety Analysis

74.9% of ratings point to a safe experience

6.7% of ratings suggest some concerns

18.4% of ratings point to a risky experience

~ Based on 315 App Store ratings for UGREEN NAS.

Is UGREEN NAS Legit?

UGREEN NAS appears to be a legitimate app. AppsHunter Legitimacy Score for UGREEN NAS is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Works great

Works good overall, I think the look of the theater app could use some work on iOS but it does what it needs to.

SShata8829

21 days ago

もうひと頑張りしてほしい！

発売からかなり経つので、UI/UXの改善はもっと頑張って欲しい！

写真アプリが見づらいのと、実際は全ファイルバックアップされているのにアプリだと全部見えず、例えば5枚撮ったのに2枚しか表示されていない、みたいなことが今だに起きている。
シアターは表示のパターンがほぼ選べないので、ドラマの何話目かなどが全然分からず順番に見たつもりが話を飛ばしてしまう事故がちょいちょい発生。ネタバレつらい。

バックアップアプリを開くとスキャン中にアプリが死ぬようになったのでアンインストール＆インストールしたら、10万ファイルある写真を1からまたバックアップ処理を始めた…アカウントごとのステータスをサーバー側に持ってないんかい！😭
便利に使ってはいるので、ぜひアプリ改善を引き続きよろしくお願いします。

Ssanepon

a month ago

Response from developer

このたびは、お時間を割いて貴重なご意見をお寄せいただき、誠にありがとうございます。ご指摘の状況が発生する可能性はございます。問題の原因を特定するため、お手数ですが、以下のサポートチケットシステムからチケットを作成し、システムログを添付してお送りください。ログの取得方法：サポートアプリ＞補助ツール＞ファームウェアログサポートチケット： https://web.ugnas.com/account/login/#/ サポートチケットシステムをご利用いただけない場合は、nas-support@ugreen.com まで直接メールでお問い合わせいただくことも可能です。また、いただいたご意見は、今後の製品改善に向けて製品チームに共有し、評価を依頼しております。ご協力いただき、誠にありがとうございます。

Server switching

Could you add setting for primary and secondary server, so the when using vpn, I don’t have to change server ip manually?

ZZdeněkZ

a month ago

Fantastic Client

Love the device and the client as superb. I am finding the IOS widgets have issue when the iOS icons are set to glass. Photos can’t show. But otherwise awesome!!

SSojournn

a month ago

Packed with features but drains battery…

Packed with features but drains battery with background processes so I have to close it when I’m done using it…

JJoe7894

a month ago

App is BROKEN!

Sync & Backuo stopped working with the latest update and now when I enable Sync & Backup it’ll say “Scanning” then crash non-stop until I set my photos permissions to Limited or None. This was the whole reason I spent over $1K on this NAS and drives. I’m so disappointed in UGREEN for putting out an update that ruined everything.

PPepsiManX360

a month ago

Decent app but only works with uglink

The app works okay overall, but has several shortcomings that can be dealbreakers depending on who you ask:
- It forces remote access using uglink. Means you can’t use tailscale with it. Which means consequent security caveats
- The folder management is still buggy
- The UX is meh. A lot of good things taken from the apple playbook but a lot other which are downright anti patterns (back navigation)
- Often outdated docs

Sstandaa

2 months ago

Needs Optimization and More Functionality

Everything is very tiny on the MacOS and even when you first startup the app it is telling you about iOS widgets which makes me believe even more that they don’t actually have a dedicated MacOS app optimized for this display, they just piggybacked off of the iOS app and threw it into the MacOS App Store for download.

Also, we really need a dedicated music app, theater app, etc. Just baking it all into one app or thinking we should take up valuable real estate on on phones with widgets isn’t the right approach. You should have the ability to open up a dedicated cinema app, just like an Emby, that is feature rich like an Emby, with all of your shows and movies, or open up a Music app that looks as beautiful/elegant as an Apple Music to search through your library and listen to songs.

Step up your game UGreen, Synology has had these apps for years. You are good right now but you could be GREAT if you can catch up…it’s been years now we have been waiting for these improvements

DDogg2727

2 months ago

Response from developer

Hello, thanks for your feedback! Actually, we have a dedicated client for Mac. Using the iOS client on Mac will naturally provide a subpar experience. However, our Mac client may not be available in the App Store, so we recommend downloading and installing it directly from our official website: https://ai.ugreen.com/pages/downloads Thanks for your patience and understanding!

Einfach geil, aber…

Geiler NAS! Geile App! Es macht, was es soll und das sehr gut, wenn da nicht ein ganz enormes Aber wäre. Ich nutze das automatische Backup meiner Fotos vom iPhone in die Photos-App auf dem NAS und das saugt mir meinen iPhone Akku schonungslos leer. Trotz Einstellung in der UGREEN-App, dass die Sicherung nur nachts erfolgen soll, hat die App in der Batteriestatistik gerne mal 22 Stunden Hintergrundaktivität und weit über 40 %-Punkte Akku verbraucht. Und die Empfehlung von UGREEN seit über einem Jahr die automatische Sicherung einfach auszuschalten, nimmt dem NAS in meinem Fall komplett den Sinn. Das muss unbedingt in den Griff bekommen werden. Unter diesen Umständen ist das ganze Produkt keine Weiterempfehlung wert.

Sstephanwolters

2 months ago

Response from developer

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Der ungewöhnlich hohe Energieverbrauch wird durch die Funktion „Automatische Sicherung im Hintergrund“ verursacht. Sobald diese Option in „Sync & Backup“ aktiviert ist, bleibt die App im Hintergrund aktiv, um eine kontinuierliche Sicherung und Synchronisierung Ihrer Fotos zu gewährleisten – unabhängig davon, ob gerade eine Übertragung läuft oder ob Sie Hintergrundaktualisierungen erlaubt haben. Um den Akkuverbrauch zu reduzieren, empfehlen wir Ihnen, die Funktion „Automatische Sicherung im Hintergrund“ in „Sync & Backup“ zu deaktivieren und sicherzustellen, dass keine Upload-, Download- oder Backup-Aufgaben laufen. Wir haben dieses Problem bereits wahrgenommen und arbeiten an Optimierungen. Vielen Dank für Ihre Geduld und Ihr Verständnis!

Won’t download

Won’t download

Doesn’t work

UUKbandit

2 months ago

ok

I hope the interface will change to something like total commander for pc

SFStore Feedback

2 months ago

Sometimes glitchy in connections

While I love the simplicity of this NAS, the software can be glitchy. - specifically when opening a new instance in OSX - the window will pop open but no UI is there. Its empty. I’ve connected in the past, and when this works, its quite decent.

88eo

2 months ago

Very promising - issues on macOS Tahoe 26.6.2

I was a Kickstarter support. I really like working with the NAS. The Software is ok - hast potential to get better but good enough to easily work with it. Currently I have issues with the macOS app on macOS Tahoe 26.6.2.

KKokza

2 months ago

太好用了

新版本的 ios 客户端设计的非常不错，简单好用绿联现在可以说家用成品 nas 一哥了，希望在商业上加把劲，加油！

Cchancelyu

2 months ago

Great app, but battery drain is insane

I love the app, love my NAS. Honestly everything is amazing HOWEVER photo backups DESTROY my battery. I can go to bed not on a charger at 90% and wake up with 5-15% left. It’s all background usage. I wish we had the ability to schedule backup times so this doesn’t happen

J1James 12314

2 months ago

Excelente app y excelente dispositivo

Súper rápido a comparación del servicio de nube convencional. Solo me gustaría que en la app del móvil los iconos fueran más grandes

MMauri2406

2 months ago

Pinch to zoom

Great app but the photo app needs pinch to zoom on videos.

PPimpseandon

2 months ago

Favorite app of all time

I started buying a Just answer NAS but eventually if become everything to me .. i manage my work business and my personal life with this.. And the best part is Ugreen responded any of my emails super fast that no other company did before.. It fulfilled all my needs ⭐️⭐️⭐️⭐️⭐️

JJobayer.ee

2 months ago

Apple TV theatre

Can’t turn off subtitles for all. I have to go into everything I’m watching to select no subtitles. And select language if it’s in Italian to switch to English . We update for this be great. Or am I missing something.
The ability to arrange In simple alphabetical orders be great with folders. Will give 5 stars when fixed.

WBWill Boyce

2 months ago