UKG Pro User Reviews

Customer Experience

Positive experience9.5% of reviews
Neutral6.1% of reviews
Negative experience84.4% of reviews

~ Based on 3,397 written reviews from the US App Store.

What users say

Is UKG Pro Safe?

UKG Pro appears safe based on user ratings. AppsHunter Safety Score for UKG Pro is 94/100.

This assessment is based on 309,542 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.6% of ratings point to a safe experience
2.4% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 309,542 App Store ratings for UKG Pro.

Is UKG Pro Legit?

UKG Pro appears to be a legitimate app. AppsHunter Legitimacy Score for UKG Pro is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

weird

not letting me save my pay overview ti my files… and it keeps freezing on me

Horrible

Ewlr was so much better and had more info. I can’t find everything I need. The things that are there aren’t accurate. This app is dog water.

UKG issues

UKG is ok when it work which is not often. One example would be almost every time you try to sign in it
fails.
It has to many steps for everything (unlike ) most app it is slow am also about once a month it makes
you remember a password that you haven’t used in awhile and then has no way to reset it and no help deal to call it’s a poor App but we have no choice but to use it if we want to be paid. So yes this App is a solid one star.
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the worse program

created so much work for us the amount of time this has taken away from actually nursing patient is very sad!!

App Error all the time

I can’t manage my schedule properly because the app shows error all the time!

Loading screen simulator

One of the worst apps I’ve ever used in my life, wait 5 minutes for sign in screen to load, wait another 2-3 for the buttons to render. Sign in, wait another 5 minutes to load, another 2-3 for the buttons to render. Hit the clock tab, wait more to load, wait more for buttons to render. Worst user experience I’ve ever had. Would not use it if they payed me.
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Review

NOT user friendly AT ALL.

Glitchy

I find this app to be glitchy constantly, it takes a long time to use the app because I have to wait for the pages to load and often I find myself hard restarting the app due to glitching. It makes it very difficult to use.

Awful

Using my work code and it says “type in valid url” restarted my phone, didn’t work, restarted the app, didn’t work, updated my phone, didn’t work. Finally had to uninstall and reinstall the app. Jesus Christ

Useless

Unable to login to the app. Hasn’t worked right since company began using.

The worst to get into

Ever since bath and body works started using this app instead of the old one, it’s been nothing but annoying. I’ve always had problems getting in over multiple phones now or the desktop. It needs facial recognition to open the app, then every single time it requires a username and password - which it uses my face for both. Then it has to email you an authentication code. So you have to open email, wait, go back to app and enter code, then wait and then it says sorry, unable to authentic, a time out message or safari unavailable. You have to do the whole process over again. Just rebooted phone and still can’t get in.
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Needs updating

App is not showing any paystubs beyond April 2026.

Face ID

Are they ever going to fix the Face ID for this app? It gives the check mark and acts like it’s going to work then just has a loading circle forever till you close the app. You have to hit use password before it goes through to even get in the app right now. Which makes you put in your email and password and then get a verification code. Just annoying. And this isn’t just me it’s everyone I work with.
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Terrible!

I wish my employer would switch services. There’s always something wrong with the app punching in/out!!!!!

Terrible

The app barely works keeps force closing when trying to download

UKG

Terrible, so confusing to many buttons. Availability changing is so difficult and app is slow. Most confusing app ever.

Limited options

Options are limited for adding information to submissions. Accessing information such as previously entered requests is difficult.

Mr

I don’t like this app i have to fill password every time I log in . Its hard to find shift for certain days .

Glitches way too much to be used as a reliable time keeping app. This shouldn't be complex software.

Boo

logging in

having to log in every time is infuriating