UKG Pro Reviews: Is It Legit?

Customer Experience

Positive experience9.3% of reviews
Neutral6.2% of reviews
Negative experience84.5% of reviews

~ Based on 3,579 written reviews from the US App Store.

What users say about UKG Pro

Is UKG Pro Safe?

UKG Pro appears safe based on user ratings. AppsHunter Safety Score for UKG Pro is 93/100.

This assessment is based on 321,085 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 315,123 App Store ratings for UKG Pro.

Is UKG Pro Legit?

UKG Pro appears to be a legitimate app. AppsHunter Legitimacy Score for UKG Pro is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sucks

Gives you the option to use face id to login but then crashes. Then requires you to login manually every time you try to use the app. More annoying than helpful.

Difficult

It’s hard to navigate through. The filtering is flawed. There’s no individual sections so all shift information is piked together. Whomever made this app is clearly messy.

Not that good

Honestly isn’t that good , pain in the a to use . Face ID randomly stops working and randomly glitches.

Absolutely terrible app

I never wrote a review before but I’m deciding to just for this app because of how absolutely atrocious this app is. You can’t download any paystubs at all, every time you try to download something the app just freezes or nothing happens. Not to mention the abysmal loading times and it’s just terrible in general. I wouldn’t be surprised if this app was vibe coded.
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Dont use

Do not use this app. It will not work. Quit if your company uses this.

Confusing and haven’t been paid

Log in for work? Doesn’t matter - the hours won’t be logged as I’m still 13 hours short. Not as if THAT matters if even the hours that ARE logged don’t hit my direct deposit anyway. When you look for help as to WHY you’re sent to UKG COMMUNITY where you can’t access help because you’re not the “employer” just a lowly employee.
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Impossible to use

The app crushes all the time for no reason. One day it works fine, on another you cannot even get into the app to do basic functions such as clock in/out. It doesn’t give you an error code either — so you have no clue how to troubleshoot it. I wish we used another platform, tbh. 🤷🏼‍♀️

unsatisfied

too slow, takes too much battery,

PLEASE create a dark mode!

I work nights and I can’t tell you how many times I opened this app to double check my schedule for tomorrow while in bed just to get blasted by the pure white theme. PLEASE make a dark mode, almost every major app has this feature now.

SLOWW

SlOWW AHH APP

App freezes when printing pdfs

Terribly designed.

Paystub

Download of paystub does not work well

Trash

It would be nice if I didn’t have a BS error message every other time I go to log in… been 4 days now and nothing but spinning

Sign-in Issue

Always have issues sign-in, never able to sign-in on first try. Hardest across all my other Apps.

Can’t download my paystubs

Can’t download my paystubs always having problems with the app

Na

I can’t upload my check stubs

Easier to just find a new job

This app is awful. It’s overly complicated for absolutely no reason and every single time I get a notification, the badge notification WILL NEVER GO AWAY. I got two notifications over a week ago about a new schedule being posted. I read the notifications in the app. I marked them as read. I confirmed in all 800 thousand menus within the app that I have seen all notifications. The badge numbers are still there. This happens every time I get a notification. And the app’s tech support consists of a message to contact tech support at your employer. The issue is not on the side of my employer. It’s on the side of this awful app. So my choices consist of having annoying, misleading, and factually incorrect badge notifications on my screen 100% of the time or turn off badge notifications and risk missing ACTUAL notifications. Delete your app. Delete your development team. Get a better development team. Try again. Or don’t. I really don’t care.

The other reviews for this app are incredibly suspicious and all say the same (inaccurate) things.
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one. Star

very bad & too slow up plese need to be fix up.cant upload my paycheak

Login issues, Support issues

Absolutely atrocious app to have to use. If I could rate it 0 or lower, I would. There is no way to contact anyone via email or phone for assistance in the app. The app has continuous issues with even changing your password. I’m trying to find anything positive about this app other than that it’s easy to request your username or a password reset, even though changing your password is like pulling teeth.
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Bad

You can’t work out what does what I cannot find my long service leave anywhere it’s unuseable. It’s the most horrible app I’ve come across.