umob – all rides in one app appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for umob is 78 out of 100 points across 7 verification signals from App Store and developer data.

umob User Reviews

Name: umob – all rides in one app
Rating: 2.2 (10 reviews)

umob – all rides in one app

umob b.v.

✈️ Travel

Customer Experience

Positive experience50.0% of reviews

Neutral2.5% of reviews

Negative experience47.5% of reviews

~ Based on 40 written reviews from the US App Store.

Is umob Safe?

Not enough ratings yet to assess umob.

Is umob Legit?

umob – all rides in one app appears legitimate, with a few gaps. AppsHunter Legitimacy Score for umob is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great trip

My first time on high bike, it was brilliant. I shall be doing it again.

Bill Lliria

8 days ago

Scammy

They state during the activation process that you won't be charged any differently from the native app. This is a fraudulent statement in breach of the UK DMCMA. They charged me considerably more and refused to refund me. AVOID AT ALL COSTS

mb cde

10 days ago

Response from developer

Hi there, thanks for your feedback. We take concerns about pricing and transparency seriously. Prices can differ depending on the operator and applicable promotions, but we certainly don’t intend to mislead. Please contact us at support@umob.app so we can review your ride and previous case again.

Great trip

My first time on high bike, it was brilliant. I shall be doing it again.

Bill Lliria

14 days ago

all good

i love the idea of if this app!

i had some issues with the payment in the beginning, but service support was very prompt and kind to help me

RobertGaz

21 days ago

Response from developer

Hi, thanks so much for your kind review! Great to hear you love the idea behind Umob, and that our support team could help you quickly and kindly. We hope to see you again on your next ride. 💚

Umob for president!!

First time I ever used umob to find a near electrical bike with good battery percentage to ride it from Eindhoven Central to the airport about 8km with bike. No problems when scanning codes, works smooth, map may miss to point the exact location of the bike but usually using refresh option solves it a bit and you can more accurately search the area for the one with most battery or such. For me that was a lifesaver !

Alino$$

24 days ago

Response from developer

Hi, thanks so much for your lovely review! Great to hear your first Umob ride from Eindhoven Central to the airport went smoothly and that the app was a lifesaver. We really appreciate your feedback and hope to see you again on your next ride. 💚

Worst app ever

I was riding a bike and it was super fun and I got far away from where I started, and I paused my ride to go inside to grab something and run back out when I tried to restart my ride. It gave me an error and it is super late so customer service is not available and my ride is infinitely running time and I am now stuck far away not able to continue my ride or end it, what kind of app does not allow you to end it in the pause screen I’m only able to continue the ride and it gives an error every time worst design ever

Wyattyoung07

24 days ago

Clunky login process

After being essentially forced on this app I realise I can’t even use it. It requires an sms verification code which I simply can’t receive due to my phone provider not working in the Netherlands. This completely blocks me from adding a payment methods for some reason. This app is supposed to be an easy way to have access to all the different e-bikes, but what even is the point if I can’t even use them? I which there was an alternative way to log in or simply a different way to rent bikes…

J&&&&&&&&

a month ago

Response from developer

Hi there! Thank you for taking the time to leave your feedback and I'm sorry to hear about the inconvenience during your registration. We're happy to assist you further during the registration to see what happened with the phone number. Out of safety issues sometimes our SMS provider holds on to certain country numbers. Could you please provide us via support@umob.app the e-mail your account is linked to so our team can check it for you and create your account? ^Bibi

Worst app ever

I’ve never in my life written an app review and I’ve used some awful apps. Surprisingly, none of them have made me this angry while trying to use a shared bike. They’ve replaced apps that always worked with one that randomly locks you out of the platform and just feels like some random junior dev built in their spare time.

McDanteej

a month ago

Response from developer

Hi, thanks for your feedback. Sorry to hear the app locked you out and made your ride so frustrating. We had temporary technical issues at the time, which should now be resolved. Please email support@umob.app if you still need help, we’ll gladly look into it with you.

Prepare to pay for a dodgy service

It is never possible to end a trip even near tens of bikes. They claim not to charge but charge you. Take an Uber ride as you will pay the same amount for a frustrating experience!

Poor misguided rider

a month ago

Response from developer

Hi, thanks for your feedback. Sorry to hear you couldn’t end your trip properly. If you were indeed charged too much, we’ll always help make it right. Please email support@umob.app with your ride details, so we can check what happened and help resolve this.

SCAM DO NOT USE

They first charged £4.28 deposit, then I spent 5 minutes trying to end my ride which did not work. I eventually gave up after it said my ride had finished anyways, then they charged me another £9.50 extra over an hour later! Do not even think about using this app.

Nickyrtr

2 months ago

Response from developer

Hi Nicky! Thank you for taking the time to share your experience. This is not the experience that we want to deliver to our users and is very unfortunate to hear. As described in our terms and conditions a 5EUR deposit is required to start a ride to make sure we can verify your payment method. This 5EUR will always be returned after your ride. Our customer service team will have a look into the end of ride error(s) to make sure you do not pay for minutes you did not use and to rectify this asap. Please contact them via support@umob.app with your account details (e-mail), so we can follow up.

Pay structure misleading

I was promised many free rides through credit on my account for singing up. However my credit card was still charged an unexpected amount following my first short ride that was under the £1 per half an hour. It would have been better using the bikes app directly rather than through this process. Oh well, you live and learn…

JWDHopkins

2 months ago

Response from developer

Hi there! We're sorry to hear about your experience and the sign-up process. Every new user gets discount on the first 5 rides via umob. These vouchers are directly allocated to your account. A deposit is set to verify your payment method as a user. We will inform our team to make sure this is properly communicated. In your review you are referring to the promotion of 1 pound on Forest bikes. Please be aware, as is also displayed in the terms and conditions (https://help.forest.bike/en/articles/653-new-up-to-30-minutes-for-1-pricing), that this only applies on specific bikes. In this case, not on the bike you selected. We're aware of this matter and we're making sure we do never over charge. Please contact our support@umob.app team to make sure you get your voucher(s) back and to make sure we can help you. Unfortunately we cannot reach out to you based on this user name and add a voucher to your account.

Fun

Quick and safe. Very nice bike. Took a few moments to get my head around it but think it will be instinctive in no time.

DominicBrant

2 months ago

Response from developer

Thanks, we love hearing this! Safe trips!

Go back to testing

This is a great concept with a lot of potential, but it’s not even MVP ready. You never really run out bugs but the amount you have, oh boy. Go back to test flight my friends and come back stronger or you will burn out before you have even begun. I’ll give you 5 stars because I understand how much that means but please, go back to the drawing board and do it properly.

Rosen bridge 500

3 months ago

Response from developer

Hello Rosen bridge 500, thank you for your honest and constructive feedback; we really appreciate it. We’re glad you see the potential in umob, and we completely understand your concerns. We know there’s still work to do, and we’re continuously improving the app, fixing bugs and strengthening the experience. Thanks for the 5 stars and for encouraging us to do better. If you have any concrete feedback or examples of issues you experienced, we’d really appreciate it if you could share them with us via support@umob.app — it genuinely helps us improve. Thanks in advance!

Gute all in one Lösung!

Die umob App bietet eine Vielzahl von Angeboten und ich bin allgemein sehr zufrieden.

Superhuhn 123

3 months ago

Response from developer

Hallo Superhuhn 123, vielen Dank für deine tolle Bewertung! 😊 Schön zu hören, dass du mit der umob App und dem Angebot zufrieden bist. Genau dafür machen wir das! Viel Spaß weiterhin beim Fahren und bis bald 🚲

Scam rental bike

You cannot stop the ride and you cannot also moove the bike when lock it so your only hope is the support who told you beeing open but won’t answer any of your request
I called this a scam

Plaume2

4 months ago

Response from developer

Dear Plaume2, we’re really sorry to hear about your experience. We understand how frustrating this must have been. This is not how our service should work. Please get in touch with our support team at support@umob.app so we can look into your case and assist you further. Thank you.

Recommended from a newby

1st time using, really easy. Love the phone holder as really helps for sat nav usage.

JYorke07

4 months ago

Response from developer

Hello JYorke07! Thanks for your feedback! Great to hear your first experience was smooth and easy 💫

Slow app and high prices

The app was super slow as it connects to the real bike provider, sending the parking photo, gps location etc all in stages.

I hired a Forrest bike - which had on the side and advertised price of £1 for 30min. Umob charged me £7 for 29 minutes and this included the 2 euro discount. What a rip off.

corinne123455

4 months ago

Response from developer

Hello corinne123455, we're sorry to hear about your experience. The app should work smoothly, so we take your feedback about the speed seriously and will continue improving this. Regarding pricing, different providers can have their own rates and conditions, which may differ from what is displayed on the vehicle itself. The exact price is always shown in the app before you start your ride. We understand this can be confusing and would like to look into your specific case. Please contact our support team via support@umob.app so we can review the charges and - if needed - arrange a refund.

Absolute Scam

Doesn’t tell you how much the price is until you’ve finished the ride and then get charged an outrageous amount of money. Also steals your deposit

RaffaCraft

4 months ago

Response from developer

Dear Raffacraft, We’re sorry to hear about your experience. Pricing is always available before starting a ride—you can view it by selecting a vehicle and clicking on “Price” in the app. We understand this may not have been clear, and we’ll continue working to make this more visible. Deposits are never withheld and are automatically refunded according to our policy. Please reach out to our support team via support@umob.app with your details so we can review your case and make sure everything is resolved properly 💫

AWFUL APP AND COMPANY

I’ve had to click an amount of stars but I genuinely wouldn’t if it was possible. Me and my boyfriend were in London a few days ago we saw if we downloaded this app we would get ten pounds off our first ride. Sounds like a great deal right? WRONG I spent 45 minutes trying to gain my coupon I asked the ai assistant which considering it was ai was extremely slow after 45 minutes of back and forth conversation I was told to use the bikes and I would be compensated for the ten pounds I was owed after this my boyfriend additionally had to wait 15 minutes for them to sort his promo out for his ten pounds off. After this it was alright however quite expensive but after we finished we pulled over at a bike rack with multiple e-bikes at them and tried to submit my parking spot however after it took 2 minutes to process my spot WHILE STILL CHARGING ME DURING THE APP PROCESSING it told me I couldn’t park there following this we tried to find a parking spot however it just shows them in circle on the map and no directions making it even more difficult and time wasting of which they’re still charging you I then found a parking spot and it took another 3 minutes to process this. Overall the app is slow and entirely a money grab o am appalled by this and feel as if I was conned out of my money furthermore I requested a refund and was only given a small portion of my ride refunded I WILL NOT BE USING THIS BIKE COMPANY EVER AGAIN AND WONT BE RECOMMENDING IT WE TRIED A FEW WHEN WE WERE THERE AND WOULD MUCH MORE RECOMMEND LIME BIKES

Alexiaeliz

5 months ago

Response from developer

Dear Alexiaeliz, thank you for sharing your experience and we’re really sorry to hear how frustrating this was. What you describe around the promo, delays, and parking flow is not the experience we aim to provide. The £10 promotion should be applied smoothly, and we’re improving this, along with the speed and clarity of ending rides and parking. If extra time was charged due to delays, we’re happy to review and correct this. Please reach out to us at support@umob.app so we can take another look at your ride and refund request.

Tolles Prinzip

Das Prinzip der App finde ich an sich wirklich gut - nicht für jede Firma eine eigene App herunterladen, sondern alles in einer erledigen. Das funktioniert auch gut.

Ich hätte jedoch noch ein paar Verbesserungspunkte:
- Im Nachhinein kann man nicht mehr die Preisaufschlüsselung (Startpreis / Fahrtpreis pro Minute) sehen. Da sich diese aber häufig ändern, ist das etwas intransparent. Es wäre schön, das im Nachhinein noch sehen zu können
- Während der Fahrt wird die Route aufgezeichnet, wenn man in der App ist. Aber auch das kann man im Nachhinein nicht mehr sehen. Es wäre schöner, wenn auch die Route gespeichert wird, dass man die Fahrt nochmal nachvollziehen kann
- Außerdem wäre es schön, wenn die Route auch aufgezeichnet wird, wenn man sich nicht in der App befindet, sodass man auch das Handy ausschalten oder Google Maps benutzen kann.
Das sind nur Kleinigkeiten, aber würde die User-Experience der App nochmal verbessern.

Korne127

5 months ago

Response from developer

Hallo Korne, vielen Dank für dein ausführliches und hilfreiches Feedback. Wir freuen uns sehr, dass dir das Konzept gefällt, alles in einer App zu haben. Deine Vorschläge sind sehr wertvoll, insbesondere in Bezug auf Preistransparenz und Routenaufzeichnung. Das sind tolle Punkte, und wir arbeiten kontinuierlich daran, die Nutzererfahrung zu verbessern. Feedback wie deins hilft uns dabei, die richtigen Prioritäten zu setzen. Vielen Dank fürs Teilen! 🙏