umob User Reviews

Name: umob – all rides in one app
Rating: 2 (8 reviews)

umob – all rides in one app

umob b.v.

✈️ Travel

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Worst app ever

I’ve never in my life written an app review and I’ve used some awful apps. Surprisingly, none of them have made me this angry while trying to use a shared bike. They’ve replaced apps that always worked with one that randomly locks you out of the platform and just feels like some random junior dev built in their spare time.

McDanteej

18 days ago

Response from developer

Hi, thanks for your feedback. Sorry to hear the app locked you out and made your ride so frustrating. We had temporary technical issues at the time, which should now be resolved. Please email support@umob.app if you still need help, we’ll gladly look into it with you.

Prepare to pay for a dodgy service

It is never possible to end a trip even near tens of bikes. They claim not to charge but charge you. Take an Uber ride as you will pay the same amount for a frustrating experience!

Poor misguided rider

20 days ago

Response from developer

Hi, thanks for your feedback. Sorry to hear you couldn’t end your trip properly. If you were indeed charged too much, we’ll always help make it right. Please email support@umob.app with your ride details, so we can check what happened and help resolve this.

SCAM DO NOT USE

They first charged £4.28 deposit, then I spent 5 minutes trying to end my ride which did not work. I eventually gave up after it said my ride had finished anyways, then they charged me another £9.50 extra over an hour later! Do not even think about using this app.

Nickyrtr

22 days ago

Response from developer

Hi Nicky! Thank you for taking the time to share your experience. This is not the experience that we want to deliver to our users and is very unfortunate to hear. As described in our terms and conditions a 5EUR deposit is required to start a ride to make sure we can verify your payment method. This 5EUR will always be returned after your ride. Our customer service team will have a look into the end of ride error(s) to make sure you do not pay for minutes you did not use and to rectify this asap. Please contact them via support@umob.app with your account details (e-mail), so we can follow up.

Pay structure misleading

I was promised many free rides through credit on my account for singing up. However my credit card was still charged an unexpected amount following my first short ride that was under the £1 per half an hour. It would have been better using the bikes app directly rather than through this process. Oh well, you live and learn…

JWDHopkins

24 days ago

Response from developer

Hi there! We're sorry to hear about your experience and the sign-up process. Every new user gets discount on the first 5 rides via umob. These vouchers are directly allocated to your account. A deposit is set to verify your payment method as a user. We will inform our team to make sure this is properly communicated. In your review you are referring to the promotion of 1 pound on Forest bikes. Please be aware, as is also displayed in the terms and conditions (https://help.forest.bike/en/articles/653-new-up-to-30-minutes-for-1-pricing), that this only applies on specific bikes. In this case, not on the bike you selected. We're aware of this matter and we're making sure we do never over charge. Please contact our support@umob.app team to make sure you get your voucher(s) back and to make sure we can help you. Unfortunately we cannot reach out to you based on this user name and add a voucher to your account.

Fun

Quick and safe. Very nice bike. Took a few moments to get my head around it but think it will be instinctive in no time.

DominicBrant

a month ago

Response from developer

Thanks, we love hearing this! Safe trips!

Go back to testing

This is a great concept with a lot of potential, but it’s not even MVP ready. You never really run out bugs but the amount you have, oh boy. Go back to test flight my friends and come back stronger or you will burn out before you have even begun. I’ll give you 5 stars because I understand how much that means but please, go back to the drawing board and do it properly.

Rosen bridge 500

2 months ago

Response from developer

Hello Rosen bridge 500, thank you for your honest and constructive feedback; we really appreciate it. We’re glad you see the potential in umob, and we completely understand your concerns. We know there’s still work to do, and we’re continuously improving the app, fixing bugs and strengthening the experience. Thanks for the 5 stars and for encouraging us to do better. If you have any concrete feedback or examples of issues you experienced, we’d really appreciate it if you could share them with us via support@umob.app — it genuinely helps us improve. Thanks in advance!

Gute all in one Lösung!

Die umob App bietet eine Vielzahl von Angeboten und ich bin allgemein sehr zufrieden.

Superhuhn 123

3 months ago

Response from developer

Hallo Superhuhn 123, vielen Dank für deine tolle Bewertung! 😊 Schön zu hören, dass du mit der umob App und dem Angebot zufrieden bist. Genau dafür machen wir das! Viel Spaß weiterhin beim Fahren und bis bald 🚲

Scam rental bike

You cannot stop the ride and you cannot also moove the bike when lock it so your only hope is the support who told you beeing open but won’t answer any of your request
I called this a scam

Plaume2

3 months ago

Response from developer

Dear Plaume2, we’re really sorry to hear about your experience. We understand how frustrating this must have been. This is not how our service should work. Please get in touch with our support team at support@umob.app so we can look into your case and assist you further. Thank you.

Recommended from a newby

1st time using, really easy. Love the phone holder as really helps for sat nav usage.

JYorke07

3 months ago

Response from developer

Hello JYorke07! Thanks for your feedback! Great to hear your first experience was smooth and easy 💫

Slow app and high prices

The app was super slow as it connects to the real bike provider, sending the parking photo, gps location etc all in stages.

I hired a Forrest bike - which had on the side and advertised price of £1 for 30min. Umob charged me £7 for 29 minutes and this included the 2 euro discount. What a rip off.

corinne123455

4 months ago

Response from developer

Hello corinne123455, we're sorry to hear about your experience. The app should work smoothly, so we take your feedback about the speed seriously and will continue improving this. Regarding pricing, different providers can have their own rates and conditions, which may differ from what is displayed on the vehicle itself. The exact price is always shown in the app before you start your ride. We understand this can be confusing and would like to look into your specific case. Please contact our support team via support@umob.app so we can review the charges and - if needed - arrange a refund.

Absolute Scam

Doesn’t tell you how much the price is until you’ve finished the ride and then get charged an outrageous amount of money. Also steals your deposit

RaffaCraft

4 months ago

Response from developer

Dear Raffacraft, We’re sorry to hear about your experience. Pricing is always available before starting a ride—you can view it by selecting a vehicle and clicking on “Price” in the app. We understand this may not have been clear, and we’ll continue working to make this more visible. Deposits are never withheld and are automatically refunded according to our policy. Please reach out to our support team via support@umob.app with your details so we can review your case and make sure everything is resolved properly 💫

AWFUL APP AND COMPANY

I’ve had to click an amount of stars but I genuinely wouldn’t if it was possible. Me and my boyfriend were in London a few days ago we saw if we downloaded this app we would get ten pounds off our first ride. Sounds like a great deal right? WRONG I spent 45 minutes trying to gain my coupon I asked the ai assistant which considering it was ai was extremely slow after 45 minutes of back and forth conversation I was told to use the bikes and I would be compensated for the ten pounds I was owed after this my boyfriend additionally had to wait 15 minutes for them to sort his promo out for his ten pounds off. After this it was alright however quite expensive but after we finished we pulled over at a bike rack with multiple e-bikes at them and tried to submit my parking spot however after it took 2 minutes to process my spot WHILE STILL CHARGING ME DURING THE APP PROCESSING it told me I couldn’t park there following this we tried to find a parking spot however it just shows them in circle on the map and no directions making it even more difficult and time wasting of which they’re still charging you I then found a parking spot and it took another 3 minutes to process this. Overall the app is slow and entirely a money grab o am appalled by this and feel as if I was conned out of my money furthermore I requested a refund and was only given a small portion of my ride refunded I WILL NOT BE USING THIS BIKE COMPANY EVER AGAIN AND WONT BE RECOMMENDING IT WE TRIED A FEW WHEN WE WERE THERE AND WOULD MUCH MORE RECOMMEND LIME BIKES

Alexiaeliz

4 months ago

Response from developer

Dear Alexiaeliz, thank you for sharing your experience and we’re really sorry to hear how frustrating this was. What you describe around the promo, delays, and parking flow is not the experience we aim to provide. The £10 promotion should be applied smoothly, and we’re improving this, along with the speed and clarity of ending rides and parking. If extra time was charged due to delays, we’re happy to review and correct this. Please reach out to us at support@umob.app so we can take another look at your ride and refund request.

Tolles Prinzip

Das Prinzip der App finde ich an sich wirklich gut - nicht für jede Firma eine eigene App herunterladen, sondern alles in einer erledigen. Das funktioniert auch gut.

Ich hätte jedoch noch ein paar Verbesserungspunkte:
- Im Nachhinein kann man nicht mehr die Preisaufschlüsselung (Startpreis / Fahrtpreis pro Minute) sehen. Da sich diese aber häufig ändern, ist das etwas intransparent. Es wäre schön, das im Nachhinein noch sehen zu können
- Während der Fahrt wird die Route aufgezeichnet, wenn man in der App ist. Aber auch das kann man im Nachhinein nicht mehr sehen. Es wäre schöner, wenn auch die Route gespeichert wird, dass man die Fahrt nochmal nachvollziehen kann
- Außerdem wäre es schön, wenn die Route auch aufgezeichnet wird, wenn man sich nicht in der App befindet, sodass man auch das Handy ausschalten oder Google Maps benutzen kann.
Das sind nur Kleinigkeiten, aber würde die User-Experience der App nochmal verbessern.

Korne127

4 months ago

Response from developer

Hallo Korne, vielen Dank für dein ausführliches und hilfreiches Feedback. Wir freuen uns sehr, dass dir das Konzept gefällt, alles in einer App zu haben. Deine Vorschläge sind sehr wertvoll, insbesondere in Bezug auf Preistransparenz und Routenaufzeichnung. Das sind tolle Punkte, und wir arbeiten kontinuierlich daran, die Nutzererfahrung zu verbessern. Feedback wie deins hilft uns dabei, die richtigen Prioritäten zu setzen. Vielen Dank fürs Teilen! 🙏

DO NOT DOWNLOAD

This is a gigantic scam. It only “works” with Forest bikes. And even with Forest bikes it took 20min for me to lock the ride at the end of my trip. Also, you can’t take a picture of where you left the bike because the app was lagging like crazy. Appalling.

Jepasse

4 months ago

Response from developer

We're sorry to hear about your experience. At the moment, Forest is indeed the only provider available in London, but we’re working hard to add more providers soon. We’re also sorry to hear you experienced technical issues while ending your ride. We will share this feedback with the provider so they can investigate and improve. Thank you for letting us know.

Cost

Very cheap and efficient

nxnthu

5 months ago

Response from developer

Nice, thank you for feedback. Spread the word!

Poorly developed app

App is slow, crashes all the time, rates posted are different from what it charges, GPS location is not accurate, absolutely horrible replacement for Dott and others. Only some bureaucrats would think this app is a good idea.

Random Smart Person 123

5 months ago

Response from developer

Thanks for your feedback. We're sorry to hear about your experience. Please make sure you're using the latest version of the app from the Apple App Store or Google Play Store, as this may resolve some of the issues. If the problem continues, feel free to contact our support team through the app so we can help.

Take time getting used to.

Although it takes time loading but it good overall.

Paulostrosky

5 months ago

Response from developer

Thanks for sharing your ride experience with us! We're working on our app performance every day with our partners to make sure you have a smooth experience without lagging. Hope to see you soon again!

Completely unusable

When you finish a ride the bottoms to finish and take a picture take MINUTES, not seconds to respond. Absolutely terrible.

hardrockjase

6 months ago

Response from developer

Hi. Thanks for your feedback, and we’re really sorry about this experience. During our early launch in London we ran into a GPS-related issue that caused delays when ending rides, including slow response times when finishing a ride or taking a photo. We understand how frustrating that is — and you’re right to expect this to work instantly. The issue has now been fixed, and ride endings should be smooth and responsive again. If you’re open to giving us a second chance, you can use promo code LOVE2RIDE for £10 off a ride on a Forest bike. Valid until 28th of February. Thanks for helping us improve. Team umob

Useless app

Ending the journey is one of the most annoyingly stressful things I’ve done in a while. Minutes go by on the app whilst you’re trying to end it. Stupid app

Applesauce967

6 months ago

Response from developer

Hi Applesause, we’re really sorry about this experience. Ending a ride should be quick and stress-free, and we understand how frustrating this must have been. During our early launch in London, a GPS-related issue caused delays when ending journeys. That’s on us. The issue has now been fixed, and the app should respond instantly again. If you’re open to giving umob another try, you can use promo code LOVE2RIDE for £10 off a ride on a Forest bike. Valid until 28th of February. Thanks for your honest feedback, it helps us do better. Team umob

SCAM !!!!!!!!!!

DO NOT USE THIS APP!!!Tried this app. It was fast in letting me hire a cycle. But then the app became extremely unresponsive when I tried to end my ride. For context, I ending my ride in 12min and the app only finished my ride at the 22 min mark. To make matters worse, umob takes a deposit of about £4.30 before the ride. I haven’t received my deposit back.

MatthewWongSang

6 months ago

Response from developer

Hi Matthew, We’re really sorry about this experience. During our early London launch, a GPS issue caused delays when ending rides. This has now been fixed! The £4.30 is a temporary deposit; if you haven’t received it yet, please contact support@umob.app. As an apology, use LOVE2RIDE for £10 off a ride on a Forest bike. Thank you for your feedback. Team umob