Worst app ever
Response from developer
Hi, thanks for your feedback. Sorry to hear the app locked you out and made your ride so frustrating. We had temporary technical issues at the time, which should now be resolved. Please email support@umob.app if you still need help, we’ll gladly look into it with you.
Prepare to pay for a dodgy service
Response from developer
Hi, thanks for your feedback. Sorry to hear you couldn’t end your trip properly. If you were indeed charged too much, we’ll always help make it right. Please email support@umob.app with your ride details, so we can check what happened and help resolve this.
SCAM DO NOT USE
Response from developer
Hi Nicky! Thank you for taking the time to share your experience. This is not the experience that we want to deliver to our users and is very unfortunate to hear. As described in our terms and conditions a 5EUR deposit is required to start a ride to make sure we can verify your payment method. This 5EUR will always be returned after your ride. Our customer service team will have a look into the end of ride error(s) to make sure you do not pay for minutes you did not use and to rectify this asap. Please contact them via support@umob.app with your account details (e-mail), so we can follow up.
Pay structure misleading
Response from developer
Hi there! We're sorry to hear about your experience and the sign-up process. Every new user gets discount on the first 5 rides via umob. These vouchers are directly allocated to your account. A deposit is set to verify your payment method as a user. We will inform our team to make sure this is properly communicated. In your review you are referring to the promotion of 1 pound on Forest bikes. Please be aware, as is also displayed in the terms and conditions (https://help.forest.bike/en/articles/653-new-up-to-30-minutes-for-1-pricing), that this only applies on specific bikes. In this case, not on the bike you selected. We're aware of this matter and we're making sure we do never over charge. Please contact our support@umob.app team to make sure you get your voucher(s) back and to make sure we can help you. Unfortunately we cannot reach out to you based on this user name and add a voucher to your account.
Fun
Response from developer
Thanks, we love hearing this! Safe trips!










