No Support & DIFFICULT to MANAGE
I , first of all got SEVERELY OVERCHARGED for the installation of the system. The tech who installed it had worn out tools that weren’t clamping properly & securing the end cable connections properly, so connections were not connecting properly. I’ve had issues with my system right from the beginning. Once the tech got my money, he dropped me & the system like a hot potato. I’ve called several times to get him to come back & fix up my system, with NO RESPONSE . The installation was EXTREMELY POORLY DONE & I CANNOT EASILY FIND A NEW TECH to fix up the SEVERELY MESSED UP INSTALLATION. There is ABSOLUTELY NO TECH SUPPORT & the system is difficult to IMPOSSIBLE to deal with. My complete system is OFFLINE & COMPLETELY USELESS. Reading up on the system, they tell you that it’s easy to operate , NOT TRUE. I cannot get my system back up & operating . They have NO EASY STEP BY STEP INSTRUCTIONS on how to navigate or service your system. I would NEVER RECOMMEND THIS SYSTEM TO ANYONE . DEFINITELY!!!!, DO YOUR HOMEWORK BEFORE purchasing this system!!!
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Perfect combined with the hardware
Easy to use and very simple to learn. One feature that exceeded my expectations was how user-friendly it is to draw the intrusion detection areasboth on the app and the NVR interface. Whenever adjust the camera angles, updating the detection lines via the app is quick and effortless.
100% easy use app
This app is really easy to use almost 100 of the configuration could be done on app smooth and they do listen to my feedback
Great App
My installer recommend this brand and now I can monitoring my house from anywhere. The night view was amazing I can see the colorful image in the complete darkness though the APP! Recommend
Seriously Appalling
This app has gone seriously downhill in the last few updates. Motion events have been removed from the events page as well as snapshots removed from the notifications for this event. Loading live view while outside of the native network is a ball-ache, no hardware acceleration also slows it down, the app being stuck on “decoding” for ages also doesn’t help. I’ve used HIK-Connect and DMSS, which apart from their lack of rich notifications with snapshots, are a far superior app.
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