Unifi Mobile Prepaid User Reviews

Customer Experience

Positive experience0.0% of reviews
Neutral0.0% of reviews
Negative experience100.0% of reviews

~ Based on 21 written reviews from the US App Store.

Is Unifi Mobile Prepaid Safe?

Unifi Mobile Prepaid does not appear safe based on available data. AppsHunter Safety Score for Unifi Mobile Prepaid is 39/100.

This assessment is based on 36 user ratings, with an App Store average of 1.1/5.

Safety Analysis

2.8% of ratings point to a safe experience
0.0% of ratings suggest some concerns
97.2% of ratings point to a risky experience

~ Based on 36 App Store ratings for Unifi Mobile Prepaid.

Is Unifi Mobile Prepaid Legit?

Unifi Mobile Prepaid is no longer available in the App Store. AppsHunter Legitimacy Score for Unifi Mobile Prepaid is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Uninstall re install after update

Worst IT team ever.
Every time update, need to Uninstall re install after update
Fire your team for the sake of your reputation

Response from developer

Hi There, We are sorry for the inconvenience caused. Kindly clear your App History & Data by going to your iPhone settings before you try again. We will share your feedback to our App Developer Team for improvement. Thank You-hasbul

App keep crash

Need to re install every single time..what happened actually??

Response from developer

Hi Gary, We are sorry for the inconvenience caused. Kindly clear your App History & Data by going to your iPhone settings before you try again. Reach us via Live Chat, Facebook(weareunifi) or Twitter(helpmeunifi) if issue still persists. Thank You-hasbul

Always crashing

The app always crashes. Also they state that the plan you buy is unlimited but they lied. You can’t read the terms and co. It’d be great if they’re fully transparent with all the plans.

Response from developer

We are truly sorry for the inconvenience caused. Perhaps clear your app History & Data by going to your Iphone settings before you try again. For any inquiries on unlimited pass, please refer https://home.unifi.com.my/sites/default/files/html/assets_mobile/doc/bebas/FAQ-unifi-Mobile-Prepaid-New-Unlimited-pass_Final-(9%20Feb).pdf Reach us through fb @weareunifi or twitter @helpmeunifi should you need further assistance. Thank You.-Helmi

Keep crashing on iPhone

Since apple came out with the new IOS 16.x this app has been crashing. Even with my older iPhone which can only take till 15.x, it does the same thing. I have cleared all my phone cache and did a soft reset on the phone and still no luck.
What’s is going on? The app is not working with the current IOS.
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Response from developer

Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.facebook.com/weareunifi. We'll pass it along to our development team and see if there is any way we can improve it. - Adip

Need update to be able to handle latest IOS

After updating IOS this app keeps crashing. Kindly update to enable me to continue using the service. Thanks

Response from developer

Hi Terence, We are sorry for the inconvenience. Kindly clear your app history & data by going to your iphone settings before you try again, reach us along with screenshot of error if issue still persists at https://www.facebook.com/weareunifi or https://twitter.com/helpmeunifi. Thank you -hasbul

Remove this app from store

4-5 times updated but still not solve auto login. Need open 2-3 times for access this app! i thought only android. ios same too!! noob developers!

Response from developer

Sorry for the inconvenience caused. Our tech team are working hard to resolve this issue to serve you better. - Adip

Worse app ever

Hard to login and seldom works. Please fix this crappy software

Response from developer

Hello Niamah_8, we're sorry for the trouble caused. We will improve in the future! - Adip

Nothing works, not even the login

Nothing works, not even the login

Response from developer

Hey there, Could you try to clear data as well as cache and do open it again. Let us know the results ya. Thank you.

Worst app ever !!!

This app should be revoked from the App Store!

Reply to developer:-
Zero help from customer support. All gone silent!

Response from developer

Please contact our support team via https://www.facebook.com/weareunifi. We will assist you.

Failure Apps

Is this apps still alive? Can’t log in or can’t buy any stuff

Response from developer

Hi there. This is now fixed. Reach out to us if you're still having trouble, we'd be happy to help!

Cannot use

iPhone 7 update and app cannot use. Please fix

Response from developer

Hi, thanks for your feedback. we have noted about this.

this is awkward please try again

aduhhhhh! In latest version ady

Response from developer

Hi there, please log out and log in again to resolve this issue. Thank you.

This is awkward. Please try again

“This is awkward. Please try again” this is what I kept getting when opening the app and trying to use the app. Deleted the app and reinstalled multiple times. No luck. One of the worst app. What is the use of an app if users can’t use it and have to go to TM point or other places to reload?

Response from developer

Hi there, Please update your app to the latest version when you see an option.

macam tak nak bagi orang subscribe je

the app quite pathetic.

a) bila nak isi digit, tekan satu digit, go back to keyboard, change back to digit keyboard and tekan digit lagi.. jenuh laaaaa kalau banyak digit..

b) nak guna online banking utk buat payment (in my case M2U) aja terus stuck. and fpx trasaction failed. worst case tak boleh reapply balik immediately, kena tunggu whole application rejected due to non payment (took few days).

ikhlas tak nak offer orang guna ni?
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Response from developer

Hello Din, boleh tahu gunakan kan iphone type apa ya?

The non responsive app ever

Was trying to register a mobile number through this app, the screen was so slow to respond in every stage, And when go to payment, it never success and only a blank page shown after a century loading!!! I’ve been trying for few weeks and still not able to register successfully, waste of time

Response from developer

Hi koji, sorry about that. Pls kill this app and retry again or reinstall?

Needs latest iOS in order to update

Opened the app to check data. App prompts to update. Went to App Store. It says need io12 to update. Why must u force ios12 on me? I’m happy with my current iOS and I want to be able to use the app to check my data usage too!!! Pls fix it!

Response from developer

Thanks for letting us know! We're working on it!

useless and frustrating app

first its confusing enough that all apps under tm is called unifi. why can't they integrate the apps to include wifi and mobile etc? As if there isn't enough passwords to remember! secondly, i can’t even register my mobile number on the app. so to make payments i hv to go to my bill on email, and click payment from there. what a bl***y waste of time - this app!!
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Poor TM technology

This app is very simple but do not work well poor design that reflects TM poor technology

First time login

See alot issue on first time login unifi please aware this

Older device compatibility

I find it hard to reach every menu button on the apps where its a bit off for my iPhone 4s screen. Pls fix.