Company has become completely unresponsive
I would’ve recommended the company but no one will get back to me and I’ve been reaching out since December 31st. Very unprofessional and I wouldn’t recommend this service to anyone moving forward.
Why even have an app?
First off - I’m a very happy customer of Uniform Teeth. This isn’t a review of their service at all; this is a review of their app.
Part of what made Uniform different than their competitors when I picked them was the prospect of “all of the interaction is conveniently handled through the app!” - you’d do weekly check-ins, schedule appointments, and get push notification reminders when it was time to switch aligners. Since I’ve started my treatment, they’ve (for reasons I truly cannot comprehend) turned off (or broken?) reminder notifications, and removed the ability to schedule or even VIEW existing check-in appointments via the app. Huh? Are we going back in time? I have to call to schedule appointments during business hours? Why?
The app now only serves as a way to send weekly check-in photos. At this rate, I’m betting they’ll announce even that will be removed and we’ll be told to submit our photos via fax or something.
Might as well just end the app entirely, Uniform. The only thing left is a function that could just as easily be handled via email.
Again - SUPER happy with the actual in-office experience and the progress on my alignment! Just disappointed that they seem to have abandoned one of the things that made them better than the others.
Part of what made Uniform different than their competitors when I picked them was the prospect of “all of the interaction is conveniently handled through the app!” - you’d do weekly check-ins, schedule appointments, and get push notification reminders when it was time to switch aligners. Since I’ve started my treatment, they’ve (for reasons I truly cannot comprehend) turned off (or broken?) reminder notifications, and removed the ability to schedule or even VIEW existing check-in appointments via the app. Huh? Are we going back in time? I have to call to schedule appointments during business hours? Why?
The app now only serves as a way to send weekly check-in photos. At this rate, I’m betting they’ll announce even that will be removed and we’ll be told to submit our photos via fax or something.
Might as well just end the app entirely, Uniform. The only thing left is a function that could just as easily be handled via email.
Again - SUPER happy with the actual in-office experience and the progress on my alignment! Just disappointed that they seem to have abandoned one of the things that made them better than the others.
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Results Better than I Ever Imagined
I am so happy with the results I got from using my aligners and the care I received from Dr. Aggy and her assistant Taylor throughout my journey. I listened to what they told me to do and I trusted their guidance, and it totally worked! Dr. Aggy took the time to listen to my concerns about shaping my teeth before she made adjustments, and I have to say I am 100% over the moon with how my teeth look now compared to how they looked before I started my treatment. The treatment I received was tailored exactly to my teeth and my needs. Plus Uniform Teeth came in almost $2k cheaper than the other companies I got quotes from. My whole experience has been nothing short of a total win, and I’d recommend this company to anyone looking to transform their smile.
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Highly Recommen
If you want aligners, I highly recommend Uniform teeth. It’s a different process from other aligners by offering rotations on teeth that other services, including Invisalign do not. My sister went through the Invisalign route and I went through Uniform teeth. Also I’ve had metal braces in the past and it took a really long time with little movement after three years of wearing them. I had the metal braces removed. So when I met with the orthodontists at Uniform Teeth, they were able to assure me they could correct my problems and now I have beautiful straight teeth. I couldn’t be happier I’m very grateful.
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Okay, but Frustrating App- UI Needs Tweaking
The app itself is okay, and generally serves its overall purpose of making the alignment process a more convenient and lighter lift for users, but the app has some issues that only add to my confusion and frustration.
Today I tried to switch to my second tray, and unfortunately the instructions on which steps to take for a photo check-in weren’t crystal clear (should I be wearing my original aligners, the next set, or taking a bare teeth photo). Eventually, I realized what I needed to do after looking up instructions online, but having a step-by-step set of instructions or visual aide within the app would be helpful.
Additionally, once I switched to my new set of aligners, I tried to update my tray progress in the Treatment tab. For some reason, the app glitched, upping my percentage by 10+% each time I saved, and added multiple duplicate “Tray 2- Completed” checkpoints to my alignment timeline, which caused even more confusion because neither I nor the customer rep I called could delete them.
Lastly, when switching to new trays, there doesn’t seem to be anyway to reset the in-app timer. Why would I continue with the amount of time I had my previous tray in, when I now need to start progress-checking and time monitoring with a new tray? This is the most frustrating oversight, as a reset option for the next tray should have been the simplest and most obvious inclusion IMO.
Today I tried to switch to my second tray, and unfortunately the instructions on which steps to take for a photo check-in weren’t crystal clear (should I be wearing my original aligners, the next set, or taking a bare teeth photo). Eventually, I realized what I needed to do after looking up instructions online, but having a step-by-step set of instructions or visual aide within the app would be helpful.
Additionally, once I switched to my new set of aligners, I tried to update my tray progress in the Treatment tab. For some reason, the app glitched, upping my percentage by 10+% each time I saved, and added multiple duplicate “Tray 2- Completed” checkpoints to my alignment timeline, which caused even more confusion because neither I nor the customer rep I called could delete them.
Lastly, when switching to new trays, there doesn’t seem to be anyway to reset the in-app timer. Why would I continue with the amount of time I had my previous tray in, when I now need to start progress-checking and time monitoring with a new tray? This is the most frustrating oversight, as a reset option for the next tray should have been the simplest and most obvious inclusion IMO.
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