Company has become completely unresponsive
I would’ve recommended the company but no one will get back to me and I’ve been reaching out since December 31st. Very unprofessional and I wouldn’t recommend this service to anyone moving forward.
Why even have an app?
First off - I’m a very happy customer of Uniform Teeth. This isn’t a review of their service at all; this is a review of their app.
Part of what made Uniform different than their competitors when I picked them was the prospect of “all of the interaction is conveniently handled through the app!” - you’d do weekly check-ins, schedule appointments, and get push notification reminders when it was time to switch aligners. Since I’ve started my treatment, they’ve (for reasons I truly cannot comprehend) turned off (or broken?) reminder notifications, and removed the ability to schedule or even VIEW existing check-in appointments via the app. Huh? Are we going back in time? I have to call to schedule appointments during business hours? Why?
The app now only serves as a way to send weekly check-in photos. At this rate, I’m betting they’ll announce even that will be removed and we’ll be told to submit our photos via fax or something.
Might as well just end the app entirely, Uniform. The only thing left is a function that could just as easily be handled via email.
Again - SUPER happy with the actual in-office experience and the progress on my alignment! Just disappointed that they seem to have abandoned one of the things that made them better than the others.
Part of what made Uniform different than their competitors when I picked them was the prospect of “all of the interaction is conveniently handled through the app!” - you’d do weekly check-ins, schedule appointments, and get push notification reminders when it was time to switch aligners. Since I’ve started my treatment, they’ve (for reasons I truly cannot comprehend) turned off (or broken?) reminder notifications, and removed the ability to schedule or even VIEW existing check-in appointments via the app. Huh? Are we going back in time? I have to call to schedule appointments during business hours? Why?
The app now only serves as a way to send weekly check-in photos. At this rate, I’m betting they’ll announce even that will be removed and we’ll be told to submit our photos via fax or something.
Might as well just end the app entirely, Uniform. The only thing left is a function that could just as easily be handled via email.
Again - SUPER happy with the actual in-office experience and the progress on my alignment! Just disappointed that they seem to have abandoned one of the things that made them better than the others.
Show more
Results Better than I Ever Imagined
I am so happy with the results I got from using my aligners and the care I received from Dr. Aggy and her assistant Taylor throughout my journey. I listened to what they told me to do and I trusted their guidance, and it totally worked! Dr. Aggy took the time to listen to my concerns about shaping my teeth before she made adjustments, and I have to say I am 100% over the moon with how my teeth look now compared to how they looked before I started my treatment. The treatment I received was tailored exactly to my teeth and my needs. Plus Uniform Teeth came in almost $2k cheaper than the other companies I got quotes from. My whole experience has been nothing short of a total win, and I’d recommend this company to anyone looking to transform their smile.
Show more
Highly Recommen
If you want aligners, I highly recommend Uniform teeth. It’s a different process from other aligners by offering rotations on teeth that other services, including Invisalign do not. My sister went through the Invisalign route and I went through Uniform teeth. Also I’ve had metal braces in the past and it took a really long time with little movement after three years of wearing them. I had the metal braces removed. So when I met with the orthodontists at Uniform Teeth, they were able to assure me they could correct my problems and now I have beautiful straight teeth. I couldn’t be happier I’m very grateful.
Show more
Okay, but Frustrating App- UI Needs Tweaking
The app itself is okay, and generally serves its overall purpose of making the alignment process a more convenient and lighter lift for users, but the app has some issues that only add to my confusion and frustration.
Today I tried to switch to my second tray, and unfortunately the instructions on which steps to take for a photo check-in weren’t crystal clear (should I be wearing my original aligners, the next set, or taking a bare teeth photo). Eventually, I realized what I needed to do after looking up instructions online, but having a step-by-step set of instructions or visual aide within the app would be helpful.
Additionally, once I switched to my new set of aligners, I tried to update my tray progress in the Treatment tab. For some reason, the app glitched, upping my percentage by 10+% each time I saved, and added multiple duplicate “Tray 2- Completed” checkpoints to my alignment timeline, which caused even more confusion because neither I nor the customer rep I called could delete them.
Lastly, when switching to new trays, there doesn’t seem to be anyway to reset the in-app timer. Why would I continue with the amount of time I had my previous tray in, when I now need to start progress-checking and time monitoring with a new tray? This is the most frustrating oversight, as a reset option for the next tray should have been the simplest and most obvious inclusion IMO.
Today I tried to switch to my second tray, and unfortunately the instructions on which steps to take for a photo check-in weren’t crystal clear (should I be wearing my original aligners, the next set, or taking a bare teeth photo). Eventually, I realized what I needed to do after looking up instructions online, but having a step-by-step set of instructions or visual aide within the app would be helpful.
Additionally, once I switched to my new set of aligners, I tried to update my tray progress in the Treatment tab. For some reason, the app glitched, upping my percentage by 10+% each time I saved, and added multiple duplicate “Tray 2- Completed” checkpoints to my alignment timeline, which caused even more confusion because neither I nor the customer rep I called could delete them.
Lastly, when switching to new trays, there doesn’t seem to be anyway to reset the in-app timer. Why would I continue with the amount of time I had my previous tray in, when I now need to start progress-checking and time monitoring with a new tray? This is the most frustrating oversight, as a reset option for the next tray should have been the simplest and most obvious inclusion IMO.
Show more
Version 4.6.7 Crashes on opening
Version 4.6.7 crashes on opening with iOS 12.5.5 on iPhone 6
Best Clear Aligner Experience!!
Uniform Teeth has got it all! From modern orthodontics / tech-enabled orthodontics, to quality care from licensed Orthodontists, to an amazing Mobile App experience….simply the best!!
Good, but with potential for improvement
This app serves as a good companion to your treatment and overall I’m happy with how it works, but there are a few areas of improvement I’ve found from the past couple months of usage.
The app does not seem to handle changing time zones correctly, adjusting the time of previous check-ins to your current time zone. I switched trays Monday evening, but when I traveled to the east coast the app would warn me this was too soon since technically my previous check-in time was 2am the next day in the current timezone. Subsequently going to Europe the app would prompt me to check in a full day too early, on Sunday instead.
It would also be nice to see how long you’ve got left on your timer, for example if you’re trying to decide if there’s time left for another coffee.
The fact that your timer doesn’t automatically restart after checking in is very confusing, and I’ve several times gone to bed forgetting to restart it.
Furthermore the check-in process is a bit confusing, the mouth template on the picture isn’t very helpful other than to line up the sides of your mouth.
The app does not seem to handle changing time zones correctly, adjusting the time of previous check-ins to your current time zone. I switched trays Monday evening, but when I traveled to the east coast the app would warn me this was too soon since technically my previous check-in time was 2am the next day in the current timezone. Subsequently going to Europe the app would prompt me to check in a full day too early, on Sunday instead.
It would also be nice to see how long you’ve got left on your timer, for example if you’re trying to decide if there’s time left for another coffee.
The fact that your timer doesn’t automatically restart after checking in is very confusing, and I’ve several times gone to bed forgetting to restart it.
Furthermore the check-in process is a bit confusing, the mouth template on the picture isn’t very helpful other than to line up the sides of your mouth.
Show more
Uniform Teeth Staff Professional Personality
The first time I came into the office, I was real nervous, didn’t what was going to happen, Once I met Rachel, receptionist and the doctor, I felt so comfortable with their smile and the reinsurance their patients that everything was going to be ok. I would advise anyone that is having orthodontist work done their teeth, go to Uniform Teeth to have their teeth done.
Show more
User Friendly
Easy to use and helpful for treatment. Have enjoyed my experience so far.
Crash all the time
Can not even find any worse app
Smooth experience
App is easy to use and helps me keep track of my progress throughout treatment
Confusing app at times
Agree with other reviewer. Uploading photo for check in is confusing. App needs a UX designer to reconfigure
App is not helpful
I’m only on my first week of treatment, but I hope my treatment is not based on the app because it’s incredibly glitchy and not helpful. I just updated the newest version and it says I’ve worn my aligned for less than 18 hours a day, which is absolutely not true. One day it says I only wore it for 8 hours and when I look in the app, the times show that I wore it for a lot longer than that. But what is math anyway.
Show more
Confusing / inaccurate photo updating
Uploading pictures each week is confusing every week. I think I got out of sync one week and every week since the before picture is the after picture and the after picture is the before picture. Editing the pictures manually doesn’t seem to work either. Support can’t change anything either. It’d be great if the progress check in had a prompt asking you to take a picture of which week. It’s pretty frustrating. Support is responsive but using the app is a headache.
Show more
The BADEST APP!
This app has a tons of error and bug, i’ve tried to change the master credit card payment to visa card because my master card is lost, but it still stick my master card in there even I removed it already and can’t make a prepay
Great Care, terrible app
I have to delete and reinstall this app every time there is an update, or when I change my aligners.
The app is terrible!
I’m on my second week of treatment and the app is telling me I’ve already completed week 3. Can’t upload photos properly, dates are all over the place, progress updates are wrong and check-in reminders are for tray 1?! If this is an integral selling point for uniform teeth, I highly recommend improving the app experience. How is my treatment going to progress properly if the care team is looking at the wrong photos and dates?
Show more
Terrible application which is the basis of this service
Application is really terrible - especially for a technology first aligner provider. The app functional requirements are simple so it is very disappointing they couldn’t get it right. @Uniformteeth I strongly recommend you invest more in your technology.
Starting my timeline soon but app doesn’t work
Just finished my consultation and looking forward to start my timeline soon. Downloaded the app and worked fine for a bit but now constantly crashes when I try to view the messages tab. I uninstalled and reinstalled the app but still crashes. I’m unable to chat or see messages which makes this unusable. PLEASE FIX IMMEDIATELY!!!
Update: v4.4.7
App still crashes on the messages tab :(
Update v4.4.13
Same. App still crashes when I’m on the messages tab. I cannot chat with anyone and always need to call or email :( PLEASE FIX!!!
Update: v4.4.7
App still crashes on the messages tab :(
Update v4.4.13
Same. App still crashes when I’m on the messages tab. I cannot chat with anyone and always need to call or email :( PLEASE FIX!!!
Show more
