Union Bank Live User Reviews

Name: Union Bank Live
Rating: 2.28571 (7 reviews)

Union Bank Live

Union Bank SHA

💰 Finance

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Unreliable

More often then not the app is down and will not let me sign in. My husband also has the app and has the same problem at the same time. We don’t need fancy features, we just need it to work so that we can see our balance and transfer funds. Also, although we have specified English, the app sends its notifications and transaction details in Shqip. We cannot read them, or translate them because there are abbreviations.

smc in florida

2 months ago

Please Fix this App

I can’t believe such a well known bank has such a terrible app. This is not good!

Istanbul girl

3 months ago

Response from developer

Dear customer, we are sorry to hear this, as we are unable to identify you through the application you used to write to us. Please contact our customer service at +355 42 389 111 or send us an email at callcenter@unionbank.al. We are here to help for any problem faced on application, Best Regards, Union Bank

Practical, easy, use it everyday

Great App. Secure, easy to navigate. I love the bill payment, card payment and statement of the transactions. Highly recommended

flelmi

3 months ago

Fast, secure, and easy banking in one App!

I’ve been using this banking app for a while now and I’m honestly very impressed. The interface is clean, simple, and easy to navigate, which makes everyday tasks like checking my balance, transferring money, and paying bills super quick.
The security features also make me feel safe, with options like Face ID login and instant alerts for any activity.

Gim.B

4 months ago

Terrible Terrible App!

A total infringement of your personal privacy rights. The bank sneakily rolled out this app which requires facial recognition saying it is for your security. A farce! And the app crashes every time you try to open it.

Verni1224

5 months ago

Response from developer

Dear Customer, Thank you for your feedback. We understand your concerns and would like to clarify that the use of codes and facial recognition is implemented strictly for security purposes, in order to protect your account and personal information from unauthorized access. Regarding the issue with the app crashing, we sincerely apologize for the inconvenience. Our technical team is actively working to resolve any stability issues. if the problem persists, please contact our support team at 042239111 or send us an email at callcenter@unionbank.al, We are here to help! Thank you for your understanding. Union Bank

The bank is going backwards

The app or the website don’t work anymore. This is the worst “upgrade” in the history of banking.

Ted Mojo

8 months ago

The worst app EVER!

That's actually the worst nightmare: an app that only works if you activate every possible security feature on your phone. If you don't, it simply won't work,
and you'll probably end up having to switch banks, because it's virtually impossible to complete transactions without being able to check them.
On top of that, there's no longer an independent Web UI (for people like me who prefer handling transfers, payments, and statements on a laptop):
to open the Web UI, you need approval for a 3-minute session from the app on your phone. When the session expires, you have to request approval again and again.
Any transaction through the Web UI requires yet another approval from the app! I've been using online banking for the last 25 years in different countries, but
I have never encountered such a user-unfriendly piece of ... software.

QWERTY Wu