nice app
😍
Areesha Azaz
Can’t login
Unable to login
Response from developer
Thanks for getting in touch, we're sorry you're having issues signing in. We'd like to understand more about the problems you had so that we can investigate. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth
Something wrong with community feature
Response from developer
Thanks so much for getting in touch, we're really sorry you're having issues with Community Chat. We'd like to understand more about what's going on so we can look into this. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth
k
Response from developer
Thanks for getting in touch, Jeff, we're sorry you're having issues. We'd like to understand more about the problems you had so that we can investigate further. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth
Order information
Response from developer
Hi there, thank you for reaching out and sharing your feedback. We want to provide the best experience possible, so we're keen to understand the issues you've had when paying rent and viewing information. Please can you share more details about what you found difficult? We'll then pass your comments on to the team so we can look to improve the app. Thanks, Beth
Painfully slow to load the app
Response from developer
Thanks for reaching out, we're sorry to hear you haven't had a smooth experience so far. I want to reassure you that the team are working to improve the app experience ASAP, and I will provide an update as soon as they've deployed a fix. Thank you for your patience. - Beth
Nothing will load
Response from developer
Thanks for reaching out, we're sorry to hear you haven't had a smooth experience so far. I want to reassure you that the team are working to improve the app experience ASAP, and I will provide an update as soon as they've deployed a fix. Thank you for your patience. - Beth
Check out
Response from developer
Hi, thanks for reaching out. At the moment, it's not possible to check out via the app, so please check out by handing your keys in at reception in your accommodation building. You should have also received a check-out envelope with a guide on the back. Here's a link to our FAQs with more information: https://www.unitestudents.com/help/faq/checking-out/how-do-i-check-out. We hope this helps, and we'd love to hear your thoughts about other features available in the app! Thanks, Beth
No access!
Response from developer
Thanks for getting in touch, we're sorry you're having issues. logging in. We'd like to understand more about the problems you had so that we can investigate further. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth
Good app
Response from developer
Hi, thanks for raising this. You should be notified when your parcel is ready to be collected, so please make sure that you have push notifications enabled by going to Account, then Settings, then App notifications. If you have them enabled, then please contact studentmobileappsupport@unitestudents.com with the reference code [AR1112] and we'll investigate. Thanks, Beth
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Response from developer
Hi, thank you for contacting us and we're sorry to hear you're having issues with the app. There is no indication that any of these features are not working, so we're keen to understand why you aren't able to access them. Please send a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com with the reference code [AR2210] and we'll work to get to the bottom of this. Thanks, Beth
App needs to be fixed
Response from developer
Hi, thanks again for your feedback. The team have been working hard behind the scenes and this issue should now be resolved. We just wanted to follow up and make sure that the app is working as it should for you? Please ensure that it is updated to the latest version. Thanks, Beth
Unable to check in
Response from developer
Hi, thanks again for your feedback. The team have been working hard behind the scenes and this issue should now be resolved. We just wanted to follow up and make sure that the app is working as it should for you? Please ensure that it is updated to the latest version. Thanks, Beth
Best app ever
Response from developer
Thanks for the feedback, it's great to hear you're loving the new Unite Students app 🎉 Thanks, Beth
much improved
Response from developer
We're so glad to hear you're loving our app 🙌 Thanks for your feedback, we're always looking for ways to improve so will share your suggestion with the wider team. Thanks, Beth
