Updated Look
The new update to the app is so modernized and user friendly!! It came with new features that made the app even more useful. Love it!
Speed is slow
The app is always loading very slowly! Even when trying to get into your account. The new update didn’t help at all!
Day 1 flaws
Attempt 1 at logging in: Tried setting up Face ID, allowed me to change my password, got into my Access United account, no bank accounts visible.
Attempt 2: Tried logging in with Face ID, which told me I would have to change my password again, so I logged in with typed credentials. Got into my Access United account, showed my bank accounts. Tapped checking account to see details, and it got stuck loading. Force closed the app. Got an email I used an incorrect password, despite having just changed it to what I had entered.
Attempt 3: Changed my password *again*, this time using “Forgot Password?” link. Got into my Access United account, displayed bank accounts, got stuck on loading screen again… Force closed the app and came here.
Attempt 2: Tried logging in with Face ID, which told me I would have to change my password again, so I logged in with typed credentials. Got into my Access United account, showed my bank accounts. Tapped checking account to see details, and it got stuck loading. Force closed the app. Got an email I used an incorrect password, despite having just changed it to what I had entered.
Attempt 3: Changed my password *again*, this time using “Forgot Password?” link. Got into my Access United account, displayed bank accounts, got stuck on loading screen again… Force closed the app and came here.
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Constantly down or lies about passwords being incorrect
This is the worst app I ever used you can’t even put your password in without this stupid app saying it’s incorrect even though it’s correct I’ve noticed this happens when the app is down or in maintenance I can not explain how this app took me on a journey to reset a password! Even though it’s the bank’s fault it’s ridiculous whoever coded this app really should put a notification in saying the app is down because sometimes when the app is down it doesn’t tell you which is sad.
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Mobile banking
I have loved this app and bank! Today I am trying to use mobile banking to deposit a check and it won’t allow me to take a picture with the camera. Is there anything going on behind the scenes here?
