Just.. Why.
Consider hiring a UX/UI designer because whoever is updating your app is sending you backwards. A member of my household lost their card and I’m dealing with this situation because you’ve overcomplicated a once simple process and they could not seem to navigate it. I once simply logged into the main app to lock the card but I’m now having to download a secondary app while our card is actively missing, what a waste of time! This is a real step backwards in technology that was already lacking. This app automatically gets 1 star for existing. Between this and the pothole at the Benton Harbor location I’m quite ready to take my primary banking elsewhere.
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Terrible
Giving 1 star is too generous. Having to use a separate app for the credit card is inconvenient and with no added gain. The app itself does not show a running tally of the total. There is a balance listed at the top and the. Purchases listed are below. However, If there is more than one card holder on the account, their purchases show up under their account and you would have to log in as that person to see those purchases. Previously we could see all purchases on the card. There is no reason for this. If it’s a joint account all purchases should be visible to both parties. It’s difficult to make sure the card hasn’t been compromised and to keep track of balances this way. Not to mention it takes several steps now to pay the balance. There is no reason for it to be this hard. The only reason I haven’t left is because we have had this card for many years and it helps the credit score. Nothing good to say about this app at all. Terrible.
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‘The stupidest thing I’ve ever heard’
At first when I tried this app I thought ‘you have to be kidding me’ and it only got worse. If I didn’t have my credit card there for a long time I would close out my accounts.
Why change this and make the process less user friendly, more clunky, more time consuming, and overall like a dinosaur? You’re taking steps back United.
Why change this and make the process less user friendly, more clunky, more time consuming, and overall like a dinosaur? You’re taking steps back United.
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Two massive issues
The biggest issues with this app is that it regularly applies your payment to the wrong card if you have more than one UFCU card. This has put me in a precarious situation several times and had a negative impact on my credit score by artificially inflating my utilization rate.
The second issue is that if frequently dissconects from the UFCU app and has to re-installed just to log in. You can’t count on it to work when you need it.
If the app had an internal feedback function i could have raised these issues with the dev, but alas had to come blast it in the App Store.
The implementation of this has been severely detrimental to my previously excellent UFCU experience.
The second issue is that if frequently dissconects from the UFCU app and has to re-installed just to log in. You can’t count on it to work when you need it.
If the app had an internal feedback function i could have raised these issues with the dev, but alas had to come blast it in the App Store.
The implementation of this has been severely detrimental to my previously excellent UFCU experience.
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Terrible
I used to really like banking with ufcu. Now it just feels like chemical or first source all over again. I’m closing my credit card account- they obviously want to make it difficult to pay so you rack up interest.
Why?
No new functionality that is even close to necessary. Need an extra app to do all the stuff I could easily do before…in 1 app.
Edit: enough of a pain that I got a new CC and now thinking about leaving UFCU entirely.
Edit: enough of a pain that I got a new CC and now thinking about leaving UFCU entirely.
Lost a customer
Just another useless app that’s only intention is to gather and sell our data. As if they already don’t rob us enough as it is. I will be paying off the remaining balance of my card and closing out my accounts. Remember, to be a private system, you must be allowed PRIVACY.
Needs to be better as a stand-alone app
The functionality is good, but it’s nuts that if you open the app it does nothing unless you access it through the main UFCU app. Just make me log in and verify here too — it’s too messy to have to open an app, go to two sub menus and then click a link that redirects me to card controls.
I hate this app!
I need to be able to see all my transactions at all times no matter which card on MY account that was used! How am I supposed to review and balance this account? Why can’t I see transactions or payments made by the other card on the same account as mine? Oh wait, till a statement is created a month later? No! This is ridiculous! I should be able to see ALL transactions live as they happen on the account! It makes it impossible to pay the full balance accurately! Maybe that’s why it’s set up this way? So no customer can ever pay the full balance off?
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Horrible Design and Decision
This was an absolutely terrible decision. Not only does every other bank I use only have a SINGLE app for everything, and this is exceptionally inconvenient in comparison. Now I have to consider the security of another banking app? Bad decision United FCU. Please make the right call and improve the original app and phase this out.
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Why?
UPDATE: for everyone else who’s trying to log on and nothing happens - you need to log into the original UFCU app when prompted, THEN *click on your credit card account* to open the card controls app. IDK why it doesn’t automatically redirect, but I happened to stumble upon this so sharing in case it’s helpful.
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First of all, and most importantly, this app straight up doesn’t work. It says I need to login with the UFCU app, it takes me there, I log in, then nothing happens. Second of all, why on earth are two apps required to do basic tasks.
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First of all, and most importantly, this app straight up doesn’t work. It says I need to login with the UFCU app, it takes me there, I log in, then nothing happens. Second of all, why on earth are two apps required to do basic tasks.
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Not good
This app is the absolute worst. I don’t mind change but this is absolutely ridiculous in my opinion. Not user friendly and you just have to go through more loopholes to pay your credit card.
Worst Move Ever
The normal UFCU app was fairly easy to navigate and work. Then all of a sudden this secondary app for your credit card becomes a necessity and it literally NEVER works. It’s always crashing, freezing, not loading. I can’t even make a payment because the app doesn’t work 99% of the time. And since the credit union is a EST time company and I’m PST, I always have trouble contacting someone to make a payment because I feel like that’s my only option because the app doesn’t work. This needs to be removed and just go back to the one app that actually works.
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Not customer friendly
This app only gets one star because it gives you the option to turn the card off and on instead of having to call the bank. You can’t make any payments through it because it won’t EVER load the screen, it just gives you a blank white page. The main app was and is ten thousand times better than this.
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App is ok when it actually works
Didn’t mind the app at first, actually liked the notifications when my card was charged, but now I can’t login to pay my credit card. What’s the point of making a specific app to pay cards off bit you can’t even log in? Guess I’m just going to have to cancel my credit card with them.
Unusable
Couldn’t even log in to this app. There’s just a button to take you to the main UFCU app to somehow login from there but literally nothing happens.
United Card Controls
UPDATE: PLEASE fix the credit card balances IMMEDIATELY! It is absolutely NOT okay that I have now made multiple payments over the last month because the balance is not updating once payments are processed! YOU ARE MESSING WITH PEOPLE’S CREDIT!
For a new app, it’s good so far. It’s a nice update to the original UFCU banking app. I do hope they plan to add more features down the road. Two ways to better improve this app- 1. PLEASE ADD BUDGETING! There’s tons of budgeting apps, but I do not feel comfortable linking my bank account to outside apps. 2. Let create their own tags
For a new app, it’s good so far. It’s a nice update to the original UFCU banking app. I do hope they plan to add more features down the road. Two ways to better improve this app- 1. PLEASE ADD BUDGETING! There’s tons of budgeting apps, but I do not feel comfortable linking my bank account to outside apps. 2. Let create their own tags
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People just hate change
All these reviews claiming that there was no point to this app just don’t like change. Just the added ability to turn my card on/off is worth the upgrade. Adding travel plans without making a call? Awesome! Seeing what recurring payment are tied to my card & where the card is stored - functions that are really important in these days of online shopping.
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It used to be simple..
I have 6 accounts. They used to list the accounts by the numbers on the cards. Then they sent new cards and referenced completely new numbers. E.G. Visa card 1234 is now Visa card ABCD. But it’s listed as Visa WXYZ.
Has United Federal Credit Union gone out of their way to make it hard to understand their accounting system?? I’ll bet the people that work for United Federal have spouses that yell at them for messing up the system.
Has United Federal Credit Union gone out of their way to make it hard to understand their accounting system?? I’ll bet the people that work for United Federal have spouses that yell at them for messing up the system.
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Not so good
Can’t see my wife credit card was told that it won’t be fixed. I guess I will have start looking around at other institutions to bank with. Sad situation
