Just.. Why.
Consider hiring a UX/UI designer because whoever is updating your app is sending you backwards. A member of my household lost their card and I’m dealing with this situation because you’ve overcomplicated a once simple process and they could not seem to navigate it. I once simply logged into the main app to lock the card but I’m now having to download a secondary app while our card is actively missing, what a waste of time! This is a real step backwards in technology that was already lacking. This app automatically gets 1 star for existing. Between this and the pothole at the Benton Harbor location I’m quite ready to take my primary banking elsewhere.
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Terrible
Giving 1 star is too generous. Having to use a separate app for the credit card is inconvenient and with no added gain. The app itself does not show a running tally of the total. There is a balance listed at the top and the. Purchases listed are below. However, If there is more than one card holder on the account, their purchases show up under their account and you would have to log in as that person to see those purchases. Previously we could see all purchases on the card. There is no reason for this. If it’s a joint account all purchases should be visible to both parties. It’s difficult to make sure the card hasn’t been compromised and to keep track of balances this way. Not to mention it takes several steps now to pay the balance. There is no reason for it to be this hard. The only reason I haven’t left is because we have had this card for many years and it helps the credit score. Nothing good to say about this app at all. Terrible.
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‘The stupidest thing I’ve ever heard’
At first when I tried this app I thought ‘you have to be kidding me’ and it only got worse. If I didn’t have my credit card there for a long time I would close out my accounts.
Why change this and make the process less user friendly, more clunky, more time consuming, and overall like a dinosaur? You’re taking steps back United.
Why change this and make the process less user friendly, more clunky, more time consuming, and overall like a dinosaur? You’re taking steps back United.
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Two massive issues
The biggest issues with this app is that it regularly applies your payment to the wrong card if you have more than one UFCU card. This has put me in a precarious situation several times and had a negative impact on my credit score by artificially inflating my utilization rate.
The second issue is that if frequently dissconects from the UFCU app and has to re-installed just to log in. You can’t count on it to work when you need it.
If the app had an internal feedback function i could have raised these issues with the dev, but alas had to come blast it in the App Store.
The implementation of this has been severely detrimental to my previously excellent UFCU experience.
The second issue is that if frequently dissconects from the UFCU app and has to re-installed just to log in. You can’t count on it to work when you need it.
If the app had an internal feedback function i could have raised these issues with the dev, but alas had to come blast it in the App Store.
The implementation of this has been severely detrimental to my previously excellent UFCU experience.
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Terrible
I used to really like banking with ufcu. Now it just feels like chemical or first source all over again. I’m closing my credit card account- they obviously want to make it difficult to pay so you rack up interest.
