United Rentals User Reviews

Name: United Rentals
Rating: 4.8 (1329 reviews)

United Rentals

United Rentals Inc.

💼 Business

📊 Productivity

What users say

Summarized from real user reviews of United Rentals. Based on 1.3K reviews and a 4.8/5 average, it highlights the 5 positives and 4 negatives reviewers mention most about this Business app.

Positive things

🚀Fast and easy to use
👍Great customer service
👍Intuitive and well-designed
🚀Convenient mobile access
👍Helpful location and catalog features

Negative things

🐛App issues on iOS 26
🐛Inconsistent user experience
🐛Difficulty managing payment methods
🐛Unreliable equipment delivery

Top reviews

Most Recent Highest Rated Lowest Rated

Customer service

The employees at desk are exstremly helpful and the guys working the yard loading and unloading are very helpful and respectful best rental company I’ve used 1000 times better than Home Depot!!!!

Trailer place

10 months ago

Response from developer

Thank you for the thoughtful review and the 5-star rating. Please let us know if you ever have any additional app feedback, as we are always looking for ways to improve the experience.

Works!

Working great now on ios 26.1

Jeremy—

10 months ago

Response from developer

Thanks for taking the time to leave us a review and a 5-star rating. Appreciate it!

App is broken on ios26

Please fix! Equipment doesn’t display correctly and won’t log service calls to the right equipment!!

Jeremy—

10 months ago

Projector coordinator review

Great service from Rey

Allstate Rey

a year ago

User App

Neither the website nor the mobile app are user friendly. There is no obvious way to enter a different credit card number and have it auto draft without speaking to someone in the office.

Seans Acct

a year ago

Response from developer

Thanks for your feedback on the credit card. We've passed this feedback along to the product team. We're always looking to improve the app so if you have any additional suggestions on how we could make it more user friendly, please reach out to us at URMobileApp@ur.com. Thanks for taking time to leave us your feedback.

Mechanic

Absolutely the worst to get equipment from. Not on time, no one knew where the rental was. In 2 days talked to atleast 7 different people that did not know what the rental was or where. The last phone call was the delivery driver that was 2 hours late and said he was on the way. If my company would allow us to use other companies then I would not be using them

Mec 35

a year ago

Owner

Great costumer service
Thank you Mac leal

Electrical tech

a year ago

Tractor 60 h

No power in backing up machine not working had many problems

loschacon

a year ago

Rental

I rented a mini excavator with certain buckets. Not only did I not receive the 36” bucket that I was told was available, but then when I was told the bucket would be brought out later that day, it never showed up, and I had to rent a machine from another company to complete the job. I won’t be using UR any longer because of this.

Darrel Tallmadge

a year ago

The best app

Awesome app and simple to use. Great job!

Will23!

2 years ago

Response from developer

This is so great to hear. Thank you for taking the time to rate and review.

App

App is great just need to see the status of the repair or if the equipment has a request for repair by another user

Status on request for repair

2 years ago

Response from developer

Thank you for this specific feedback and suggestion. We'll be sure to pass this along to the product team, as we are always working on new app features to make it more valuable to our users. Appreciate you taking the time to rate and review.

Super easy to use

So glad there is an app. It is actually easier to use then the website on my computer. :)

Books Dina

2 years ago

Can’t cancel pickup

A short grace period to cancel a pickup would be nice. 20-60mins. I’ve set pickups for the wrong equipment or at the wrong job sites once or twice. My only course of action is too call an office from there.
Awesome app other than that!

John1516263738

2 years ago

Response from developer

Hi John - Thanks for taking the time to provide a rating and review. We will be sure to pass along to the product team. This is a great suggestion.

Superintendent

Our UR rep Buck always goes out of his way to make sure we have everything we need. Very happy with the service

Scotsco

2 years ago

Response from developer

We appreciate the rating and review. We'll be sure to pass along your feedback!

Super easy

Quick and easy

Stoops76

2 years ago

Very nice app well designed

I save so much time with this!

Je .the

2 years ago

Great App

This updated version works excellent, saves time and money by having full visibility of the job site equipment which reminders on equipment that does not move or is overdue

John

Stoney Creek 26

3 years ago

Quick Responses

Excellent service

AbelitoJ

4 years ago

Account

Upon opening app and setting up account, app says I have no account. Given the option to link an account or browse the catalog(?).

Puma956

5 years ago

Response from developer

Thanks for the note and our apologies for the trouble. We’ve seen a few people have issues with account set up but it’s usually an easy fix! If you wouldn’t mind contacting us through the Help tab (in the app), we can get you up and running. Sorry for the inconvenience and we hope we have you enjoying the app soon.

New app is amazing. It saves so much headache.

Nothing better than when thinking “oh crap. Forgot to call that off...” being able to instantly get it done, without opening a computer or loading laggy web pages.

(Or in my case, when someone tells me that they’re done)

Immediate confirmation. No wondering if someone ever did it for you or if the request went through.

The cool thing was when someone at a local massive job couldn’t find their scissor lift. We used the “locate” feature and it guided us right toward their unit.

I use this for people or customers in the field calling me about status of rentals or to pick up. It’s faster and easier than opening up the laptop.

Appstaaaate