United Rentals Reviews: Is It Legit?

Name: United Rentals
Rating: 4.80463 (1382 reviews)

United Rentals

United Rentals Inc.

💼 Business

📊 Productivity

Customer Experience

Positive experience67.6% of reviews

Neutral0.0% of reviews

Negative experience32.4% of reviews

~ Based on 37 written reviews from the US App Store.

What users say about United Rentals

Reviews of United Rentals are mostly positive: the Business app is rated 4.8/5 from 1.4K App Store ratings. What users like most: fast and easy to use, great customer service. Top complaints: app issues on iOS 26, inconsistent user experience. Summarized from real user reviews.

Positive things

🚀Fast and easy to use
👍Great customer service
👍Intuitive and well-designed
🚀Convenient mobile access
👍Helpful location and catalog features

Negative things

🐛App issues on iOS 26
🐛Inconsistent user experience
🐛Difficulty managing payment methods
🐛Unreliable equipment delivery

Is United Rentals Safe?

United Rentals appears safe based on user ratings. AppsHunter Safety Score for United Rentals is 96/100.

This assessment is based on 1,382 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience

1.5% of ratings suggest some concerns

2.5% of ratings point to a risky experience

~ Based on 1,380 App Store ratings for United Rentals.

Is United Rentals Legit?

United Rentals appears to be a legitimate app. AppsHunter Legitimacy Score for United Rentals is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Best app ever

This app is amazing

Jjojocrypto

22 days ago

About roller

After speaking with Derek Fee which he has always give me great service and gets me what ever I need for any job I have and he completely agrees with me. I understand that equipment get used a lot but this is the second time I order a roller and comes to site not fully functional. Water sprayer wouldn’t work. Maybe as a suggestion that to ensure equipment runs as it suppose to they should be checked if water functions work properly and vibration of drums work accordingly as well.
Thank you,
Alex Lopes

A(Alex Lopes (Aecon)

3 months ago

Customer service

The employees at desk are exstremly helpful and the guys working the yard loading and unloading are very helpful and respectful best rental company I’ve used 1000 times better than Home Depot!!!!

TPTrailer place

a year ago

Response from developer

Thank you for the thoughtful review and the 5-star rating. Please let us know if you ever have any additional app feedback, as we are always looking for ways to improve the experience.

Works!

Working great now on ios 26.1

JJeremy—

a year ago

Response from developer

Thanks for taking the time to leave us a review and a 5-star rating. Appreciate it!

App is broken on ios26

Please fix! Equipment doesn’t display correctly and won’t log service calls to the right equipment!!

JJeremy—

a year ago

Projector coordinator review

Great service from Rey

ARAllstate Rey

a year ago

User App

Neither the website nor the mobile app are user friendly. There is no obvious way to enter a different credit card number and have it auto draft without speaking to someone in the office.

SASeans Acct

a year ago

Response from developer

Thanks for your feedback on the credit card. We've passed this feedback along to the product team. We're always looking to improve the app so if you have any additional suggestions on how we could make it more user friendly, please reach out to us at URMobileApp@ur.com. Thanks for taking time to leave us your feedback.

Mechanic

Absolutely the worst to get equipment from. Not on time, no one knew where the rental was. In 2 days talked to atleast 7 different people that did not know what the rental was or where. The last phone call was the delivery driver that was 2 hours late and said he was on the way. If my company would allow us to use other companies then I would not be using them

M3Mec 35

2 years ago

Owner

Great costumer service
Thank you Mac leal

ETElectrical tech

2 years ago

Tractor 60 h

No power in backing up machine not working had many problems

Lloschacon

2 years ago

Rental

I rented a mini excavator with certain buckets. Not only did I not receive the 36” bucket that I was told was available, but then when I was told the bucket would be brought out later that day, it never showed up, and I had to rent a machine from another company to complete the job. I won’t be using UR any longer because of this.

DTDarrel Tallmadge

2 years ago

The best app

Awesome app and simple to use. Great job!

WWill23!

2 years ago

Response from developer

This is so great to hear. Thank you for taking the time to rate and review.

App

App is great just need to see the status of the repair or if the equipment has a request for repair by another user

SRStatus on request for repair

2 years ago

Response from developer

Thank you for this specific feedback and suggestion. We'll be sure to pass this along to the product team, as we are always working on new app features to make it more valuable to our users. Appreciate you taking the time to rate and review.

Super easy to use

So glad there is an app. It is actually easier to use then the website on my computer. :)

BDBooks Dina

2 years ago

Can’t cancel pickup

A short grace period to cancel a pickup would be nice. 20-60mins. I’ve set pickups for the wrong equipment or at the wrong job sites once or twice. My only course of action is too call an office from there.
Awesome app other than that!

JJohn1516263738

2 years ago

Response from developer

Hi John - Thanks for taking the time to provide a rating and review. We will be sure to pass along to the product team. This is a great suggestion.

Superintendent

Our UR rep Buck always goes out of his way to make sure we have everything we need. Very happy with the service

SScotsco

2 years ago

Response from developer

We appreciate the rating and review. We'll be sure to pass along your feedback!

Super easy

Quick and easy

SStoops76

2 years ago

Very nice app well designed

I save so much time with this!

J.Je .the

2 years ago

Great App

This updated version works excellent, saves time and money by having full visibility of the job site equipment which reminders on equipment that does not move or is overdue

John

S2Stoney Creek 26

4 years ago