Refund Request: Misleading Promotion and Delayed Billing Issue
Delayed Billing Issue
Dear Support Team,
I am writing to formally request a full refund for a charge of 22,000 KRW made to my account (on January 22, 2026.
I had previously used the 3-day free trial for this app and canceled it before the billing date. However, when I reopened the app yesterday, a "3-day free trial" promotion appeared again. Since the app offered this promotion without any disclaimer stating I was ineligible, I proceeded under the firm impression that the trial offer was available to me once more.
Furthermore, the charge did not occur immediately upon sign-up but was processed a full day later. This delayed billing led me to believe that I was safely within the advertised free trial period while using the service. Had there been a clear notification that a paid subscription would start immediately without a trial, I would not have authorized the transaction.
This unintended purchase was caused by a misleading promotional display and an ambiguous billing timeline. Therefore, I kindly request a prompt and full refund for this transaction.
Transaction Details:
• Amount: 22,000 KRW
• Date of Charge: January 22, 2026 (Processed one day after sign-up)
I look forward to your quick resolution of this matter.
Sincerely,
Dear Support Team,
I am writing to formally request a full refund for a charge of 22,000 KRW made to my account (on January 22, 2026.
I had previously used the 3-day free trial for this app and canceled it before the billing date. However, when I reopened the app yesterday, a "3-day free trial" promotion appeared again. Since the app offered this promotion without any disclaimer stating I was ineligible, I proceeded under the firm impression that the trial offer was available to me once more.
Furthermore, the charge did not occur immediately upon sign-up but was processed a full day later. This delayed billing led me to believe that I was safely within the advertised free trial period while using the service. Had there been a clear notification that a paid subscription would start immediately without a trial, I would not have authorized the transaction.
This unintended purchase was caused by a misleading promotional display and an ambiguous billing timeline. Therefore, I kindly request a prompt and full refund for this transaction.
Transaction Details:
• Amount: 22,000 KRW
• Date of Charge: January 22, 2026 (Processed one day after sign-up)
I look forward to your quick resolution of this matter.
Sincerely,
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Response from developer
Thank you for sharing your feedback. While the app can be downloaded and used for free with access to core features, some advanced functionality is offered through subscription or lifetime purchase options. This helps us continue maintaining and improving the app with regular updates. We’ll review how we present the free plan to make its benefits clearer. If you’d like more details on available plans or have suggestions, please reach out to us at macd.developer@gmail.com.
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Response from developer
Thanks for your feedback! We really appreciate it! We're really sorry for something not working for you. Please share your problem on macd.developer@gmail.com, our team will help you as soon as possible.
