Forget it
You would think a “top rated” hospital would be able to have a first class app!
The majority of us are retired & have no employee ID
We appreciate the card but not shopping & finding out at ck out that items are not covered.
Frustrating to us, the cashier & people in line.
This should be a simple application to use & sign into.
UPMC ….. you have the money & people to fix this.
The majority of us are retired & have no employee ID
We appreciate the card but not shopping & finding out at ck out that items are not covered.
Frustrating to us, the cashier & people in line.
This should be a simple application to use & sign into.
UPMC ….. you have the money & people to fix this.
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Can’t reset login credentials
This app is awful. I need to reset my user name and password. The page to do this asks for an employee ID number as a required field. Since I’m not an employee, I tried entering my insurance ID number but it wasn’t accepted. There’s no way to bypass this field. Resetting a login should be a simple process…why is there even an employee ID field when this is a member only app??
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Upmc flex
Rating right up there with Comcast
Swear can’t get a st. Answer nor validate a thing for yourself not to mention the data collected is available to everyone bud the personal user
Swear can’t get a st. Answer nor validate a thing for yourself not to mention the data collected is available to everyone bud the personal user
Horrible 🙄😡
One time the Face ID doesn’t work and it turns it OFF! Plus it locks you out that you have to log in, AND change the password before you can see anything else in your account! What a waste of time! 😡
App is awe full
The app seems t break a lot. Upon contacting help they are completely useless. They tell you the benefits of the app when you ask why it isn’t working. I agree with other comments. Bring back the OTC scan app. Now it’s just a guessing game if it’s covered.
Scanner doesn’t work on curved labels
The scanner in this app doesn’t scan a barcode on a bottle. I could get it to work on a flat label. The Apple camera scanner works on curved labels, so I use it to get the data and manually enter it in the app. Not user friendly at all! This issue might be related to multiple lenses on my iPhone 14. I can never get the barcode to fill the indicated area in the app without it becoming blurred.
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Difficult
Pretty savvy with technology, app won’t even let me log in. When I hit that I don’t remember my username (which I would assume is one of the million different ones for UPMC apps) it asks for my employee ID. Never had any issues with myOTC app. Completely annoyed. Wish it was connected to MyUPMC app in some way rather than a whole new troublesome app.
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Terrible
The app is terrible and there is no support for it. They tell you to call the regular UPMC phone line where you only can talk to a UPMC rep. They are not the app developers nor are they equipped with any information for troubleshooting. UPMC put them out there on their own and they can’t help us. UPMC, step up your game and take care of the people who need to help with this app otherwise give me back to the OTC app; It was easy to scan with & the app actually worked . I for one need that scanner!
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Horrible planning by Major Health Network
We were sent information about this app as well as a website upmcflex.com for 2023. While I was at least able to open an account and login to this app it’s still a COMPLETE FAIL for several reasons:
1) no access to online OTC store: this should be OBVIOUS as something to include on this app. With the website clearly NOT being prepared (it tells you to login to the insurance app/site) this is a MAJOR fail 😠
2) no access to the OTC catalog: again this should be apparent when developing the app. Depending on our login we should be given link to the correct catalog for our coverage. FAIL 👎🏻
3) no details on the flex plan: this should be MOST obviously included! There should be a link to the pdf/website with info on what is covered by this benefit and where we can use it. Having to go back and forth between the insurance app/site and this app to try and use a benefit is RIDICULOUS 😒
As UPMC is a major health network this is simply UNACCEPTABLE. This app and/or the website for the program should have been developed and tweaked months ahead of time. Every detail should have been considered to ensure patients have adequate access to information. This app fails. PERIOD 😡
SIDE NOTE: Don’t understand why we cannot use these OTC cards online with retailers. Especially for patients who are disabled or elderly, and often do not drive, it would be very beneficial to be able to order items and have them delivered. UPMC has a LOT of work to do to fulfill their patients needs. 🤕
1) no access to online OTC store: this should be OBVIOUS as something to include on this app. With the website clearly NOT being prepared (it tells you to login to the insurance app/site) this is a MAJOR fail 😠
2) no access to the OTC catalog: again this should be apparent when developing the app. Depending on our login we should be given link to the correct catalog for our coverage. FAIL 👎🏻
3) no details on the flex plan: this should be MOST obviously included! There should be a link to the pdf/website with info on what is covered by this benefit and where we can use it. Having to go back and forth between the insurance app/site and this app to try and use a benefit is RIDICULOUS 😒
As UPMC is a major health network this is simply UNACCEPTABLE. This app and/or the website for the program should have been developed and tweaked months ahead of time. Every detail should have been considered to ensure patients have adequate access to information. This app fails. PERIOD 😡
SIDE NOTE: Don’t understand why we cannot use these OTC cards online with retailers. Especially for patients who are disabled or elderly, and often do not drive, it would be very beneficial to be able to order items and have them delivered. UPMC has a LOT of work to do to fulfill their patients needs. 🤕
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Can’t register
I downloaded app and attempted to register. I filled in all fields except employee ID as I am not an employee. This app was told to me to be for the UPMC shop healthy program. App isn’t useful.
Employee ID
It is your MEMBER ID NUMBER
Waste of time
This app is only for UPMC employees!
Read me..
Hello, this app is somewhat confusing because it asked for employee of number and all you need your Primary ID number that’s on your upmc card to set up your account. It takes you to a screen to set up username/password and some security questions, then back to the log in screen. Log in with your new username and password and your into your account, it shows your balance and other helpful things.
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Subpar
This app is ridiculous to sing into. First of all what is the employee ID ?? I am a consumer. Figured it out then created password and name and it lost my info somehow between screens. Now I have to wait to call customer service to continue this awful designed app
Employee number ?
? What is the deal with employees number. Can’t register fix the app or delete it.
Absolutely junk.
Absolutely junk.
Eat right app
Honestly it’s a hard app to understand especially if you can’t remember username.maybe if you made this app easier to understand on how to use without having to sign every time.it’s a super frustrating app to try n understand or figure out how to understand..no wonder why so many have given your app a 1 star rating..
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Employee ID
Don’t have it. 🤷♀️
Entirely unusable
The instructions with my Medicare Flex Card state “download the UPMC Medicare Flex app and scan products … to see if they’re covered.” I downloaded this app and can’t sign up to use it because it *requires* an employee ID. I’m retired, and not from UPMC; therefore, I have no such ID. I removed the app from my phone.
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Flex app
This app is not helpful at all - asks for employee Id , I’m a member not an employee- can’t use this useless app ! UPMC fix this mess plz !
Please fix this UPMC
The OTC app worked fine. This app is awful. It took me days to figure out how to sign in and then it doesn’t scan for me. This needs to be addressed ASAP.
