Unable to connect to wifi and use music through Bluetooth
Response from developer
Hi, thank you for sharing your feedback. We're sorry for the inconvenience and appreciate you bringing these issues to our attention. **Wi-Fi Setup:** The issue with entering the Wi-Fi network name has been fixed and the updated version is on its way to the App Store. Please update the app once the new version becomes available. **Playing Music via Bluetooth (Smart Swing and mamaRoo 5):** You can stream music directly from your iPhone using a standard Bluetooth connection. Please follow these steps: 1. Open the app, select your swing, tap **Lullaby**, and then select **Bluetooth Streaming**. 2. On your iPhone, navigate to **Settings → Bluetooth** and select your swing from the available devices. 3. Once connected, you can play music from your preferred music app. If your swing doesn't appear or the connection fails, tap the **(i)** icon next to the swing in your iPhone's Bluetooth settings, select **Forget This Device**, and try connecting again with your phone close to the swing. If you continue to experience difficulties, please contact us at tech.support@hubblehome.com. We'll be glad to help you.
Connection
Response from developer
We’re sorry you’re having trouble connecting your swing, and thank you for letting us know about it. Please try the following: Remove the old app. If you used a previous app with your swing, please uninstall it from your phone, so that it doesn’t connect to the swing before the new app does. Check the swing is in pairing mode. The swing’s Bluetooth icon should be blinking blue. If it isn’t blinking, please follow the troubleshooting steps shown in the app. Open the UPPAbaby Connect app and start the setup again, keeping your phone close to the swing and Bluetooth turned on. If it still doesn’t connect, please reply with: A screenshot of what the app shows when the connection fails. Your swing model and your phone model and iOS version. We’ll look into it and help you from there.
SSID field clears while typing and pasting
iPhone, current app version, Bluetooth already connected. Location, Local Network, and Bluetooth permissions are on. VPN and Private Relay are off. Reinstalling did not fix it. Because the field never keeps a value, the swing cannot be joined to Wi-Fi.
Response from developer
Hi, thank you for letting us know, and we're sorry for the inconvenience. The issue where the Wi-Fi network name field could clear while typing or pasting has been fixed in version **1.0.4**, which is now available on the App Store. Please update the app to the latest version and try the Wi-Fi setup again. If you continue to experience any issues, please reach out to us at **tech.support@hubblehome.com**. Our support team will be happy to assist you.
