Horrible
It’s so annoying always a bug , never works right doesn’t scan properly without an error coming up.
Sooo Slow!!!
The app has never been great, but the latest version is terrible. Scanner works when it wants to or you have to back out and try again. There is delay between the multiple screens you have to click through to get just one package signed in. If someone drops off two or three packages, expect your business to halt for 5 minutes and your actual paying customers to get annoyed as you. My employees have become so frustrated with it, sometimes they don’t even bother scanning it in and just let the driver deal with it.
We are seriously considering dropping the whole Access Point as it has been a net negative for us.
We are seriously considering dropping the whole Access Point as it has been a net negative for us.
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Slow, lagging, andTerrible app
The company that earns billions of dollars annually and can’t even develop an app smoothly?
The app is too slow, lagging. It keeps shutting down all of the sudden many times during the day.
My staffs keep waiting for the app loading for 5 or maybe 10 minutes just for one package or a receipt.
I don’t know what’s wrong with the software management but they have been doing a terrible and awful job.
UPS should do something to improve this or the access points just stop working with them. Terrible management
The app is too slow, lagging. It keeps shutting down all of the sudden many times during the day.
My staffs keep waiting for the app loading for 5 or maybe 10 minutes just for one package or a receipt.
I don’t know what’s wrong with the software management but they have been doing a terrible and awful job.
UPS should do something to improve this or the access points just stop working with them. Terrible management
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Bugs
Keeps crashing on IPhone 13. Does not load tried deleting and reinstalling several times. No luck reaching tech support also.
Harassment Point!!!
We had a UPS driver come to our address and we have security camera video showing him give information to a neighbor that we have a lawsuit against for harassment about our car being covered which he said was “even” covered and associated it with my wife and made fun of her for doing it, which is gender based harassment as gender is a protected characteristic in California so the guy broke the law. UPS refuses to agree and has banned our address because they said they’re afraid of drivers coming to our address and getting in trouble from our security camera. We said they shouldn’t do anything wrong then and they banned us. We’re not even allowed to go to the access point. They actually want us to go to what they call a permanent will call location, which has no public access other than people who are banned and it’s where the driver is located. The driver also clearly had sided with the neighbor who is a harasser and called him, bro in the videos, and then did not deliver the package which he clearly intended on doing and only making fun of us in our own driveway which is how a cold predator would act. The UPS driver somehow had access to my UPS account himself and reschedule my delivery without my consent and said that the customer did it because he was using my account. I’ve explained this to attorneys and they find it very alarming that drivers even have access to people‘s accounts. I wonder what this access point app even does?!
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Bar code scan
iPhone 16pro camera features not been integrated to the app as everything you have to manually enter the AWB coz when I try to use the app bar code scan feature it doesn’t recognize as picture is blurr. iOS version 18 upwards.
Clunky and not very intuitive
Considering this app is the primary way to manage parcels for an access point, you’d think UPS would put just a tad more effort into its development.
The login is screen is hardly secure verging on pointless. Why does it ask for a UN/PW combo if all that is required is any random key input?
I never knew scanning could change my mood so much. Get the scanner just right and you’re uplifted. Get it slightly wrong and you’re spending an age typing in endless digits.
Why does an access point app require location services to be enabled? Does UPS need to know where the scanner (I am) at all times? Big brother much?
What is the actual benefit of the ‘inventory’ tab on this app? It does not clear down previously processed packages and takes an age to update with new ones.
Sync might just randomly decide to cack itself. Resulting in a force quite procedure and hoping it corrects itself.
Quite frankly, the previous handheld device provided by UPS was far superior than the app based version. Yes there’s many factors like the phone used and the camera and the performance blah blah. Clearly UPS didn’t want to foot the bill of their own devices, hence the dodgy app.
Be nice if the commission was better too I guess.
The login is screen is hardly secure verging on pointless. Why does it ask for a UN/PW combo if all that is required is any random key input?
I never knew scanning could change my mood so much. Get the scanner just right and you’re uplifted. Get it slightly wrong and you’re spending an age typing in endless digits.
Why does an access point app require location services to be enabled? Does UPS need to know where the scanner (I am) at all times? Big brother much?
What is the actual benefit of the ‘inventory’ tab on this app? It does not clear down previously processed packages and takes an age to update with new ones.
Sync might just randomly decide to cack itself. Resulting in a force quite procedure and hoping it corrects itself.
Quite frankly, the previous handheld device provided by UPS was far superior than the app based version. Yes there’s many factors like the phone used and the camera and the performance blah blah. Clearly UPS didn’t want to foot the bill of their own devices, hence the dodgy app.
Be nice if the commission was better too I guess.
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Scan doesn’t work
I got i phone 15 pro max and the scanning doesn’t work at all i tried in other phones same problems
If it ain’t broke. Don’t fix it.
I can not for the life of me understand why UPS have decided in their infinite wisdom to switch over to mobile devices. I’m test driving it on my personal phone and to save battery life I close the app. Each time I reopen I have to enter user name and password…. This will prove very time consuming when this system goes live. Not happy.
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Poor show
We had bought a phone to scan the packages a few years back. And it didn’t work. We were able to get hold of a Zebra scanner from UPS which is perfect. We’ve been told today they’re getting rid of all scanners and mobile devices are to be used(with a small compensation). I’ve set it up to give it a go. I’m going to be moody when the scanner goes for good. That’s for sure.
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Ups
Very Poor not working at all
Doesn’t work on iPhone 14 pro max
The new iPhone 14 pro max can’t scan using this app. Also the app logs out all the time. Sometimes the app doesn’t even ask to send an sms or email once item is scanned.
Language problems
Language seems to automatically change and you cannot reset to UK English. Only option is to delete app and start over.
App Barely Works
If I’m able to sign into the app (BIG IF) the camera won’t scan packages, the app crashes randomly. More over, it is not enjoyable to run my business and input tracking numbers into my phone manually all day. A great idea, the worst execution I have seen.
Infrared scanner
I hope the developer Caesars I need to hear the option of being able to use an infrared scanner instead of using the camera on devices
The scanner worked.
The scanner this app replaced worked fine. This app doesn’t work at all. It doesn’t scan barcodes so you have to type them in, the text messages don’t get sent and it takes about 45 minutes to link set it up on your phone. I am seriously considering stopping my ups access point service. Awful
Needs improvement
The scanner on this app is poor. The barcode needs to be almost perfect for it to scan. If it slightly smudged, imperfect or has sellotape over it then the tracking number has to be typed in which is time consuming. Text messaging is also hit and miss as some customers complain of not receiving the confirmation text. App also logs you out on a regular basis.
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Hopeless app
Very disappointed this UPS application is not work properly no scan the parcels some time
Sign out again and again
Ups should improve this app
Sign out again and again
Ups should improve this app
Unsatisfied
Unfair that ups has forced us to use our own devices, I have had to buy a device because my workers don’t have smart phones.
It’s true and extraordinary
UPS now expect small businesses to provide the tools to do UPS’s scanning for them or lose their Access Point status and thus lose £100’s in earnings. Is this a first and is it really fair. When the idea was first muted I laughed and said they couldn’t be serious....... How dumb was I.
