Scummy
Getting them to even acknowledge me is a part time job. Nobody answers the phones, the call center is open for a total of 3 hours each business day and is always “we have a high volume of callers please leave a message so that we can ignore it.”
Concerned
The app has not been updated in 2 years and is just a half-baked web app. More problematic is the service itself. Looking at sites like BBB and TrustPilot, there’s too many negative reviews about the claims process. Among other issues, not timely and Upsie denying claims by invoking loopholes like negligence for accidental breakage. Fortunately I’ve not had to use the claims process for the devices I have under Upsie. I do see Upsie responding to those reviews but often just a pat response. On the positive side, they gave me a prorated refund for a cancelled warranty.
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Frustrating
Company sold me several plans and refused to honor the warranty. Should have stuck with a real company.
Good service, garbage app
Their app is literally only a link to their website, except that none of The links work. Better off just going to the website and not wasting the space on your phone. Completely useless app.
Warranty does not cover all accidental damage.
I called in to get coverage for my iPad which got damaged when it fell on the floor while using it and accidentally stepped on it while trying to get up to pick it up. They denied my claim. What a waste of money thinking I would save some money on a warranty but they use loopholes to back track there way out of whatever they can. Should of known better to give my money to a worthless warranty company that doesn’t stand behind there product.
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