Nonfunctional
Been patiently waiting for app fix with nothing in sight. Can’t keep paying for nonfunctional service.
Suspicious
Downloaded for first time. It asked me to create a sign in right away. I did so and right away it said my password was incorrect. I have never signed into this app before so that isn’t possible.
no longer working
Unable to search anything! app says u need to download everything to use offline even when connected to the internet, please fix ASAP
Was helpful. Now the app is junk.
I used to use the app all day long. Now, it says I have to do some upgrade and it won’t let me look up anything without sucking up tons of my phone memory. I just look things up online instead and have it bookmarked on my web browser. The changes were NOT for the better. Avoid unless you have an empty work-phone with plenty of memory.
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Way too expensive to not work!
No longer can access any content when using the app/phone, unless you want to download ALL content for offline use, even when I’m connected to internet and do not need to use offline!!! This is maddening given how much you pay for this access! Please fix, it’s been weeks and your ‘update’ has not fixed.
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Dump the ai--you've become indistinguishable from Google or open evidence
I've used UpToDate since I was a medical resident at Duke in 1994. The new "ai" feature is absolutely atrocious compared to "ai native" platforms and hinders access to the UTD content that I've used all these years. I'm a doctor, I know the simple things to do, I don't need your engine giving me "hints." If I want to do a google search, I can do that instead, but I look to utd for very specific info that has always been embedded in topics (plus easy to find refs so I can double check content). Please create a way to delete or disabled the ai feature or I'll cancel my subscription.
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Die
I hope you developers and your whole family dies for this vibe coded piece of garbage. Thank you.
No online support
It is no longer working. Please fix!!!
Errors
Server connection errors for weeks! The website is too bloated for the decade old computers in the hospital. OpenEvidence is already better, but rather than improve UpToDate can’t even keep its app functional.
Not working on phone app
Error message every time I search a topic
Server error
Not working
Bug
Please fix server connection error
Nonfunctional
App is completely nonfunctional. Error about server connection.
Update: despite continuing to pay for a subscription, the app is still nonfunctional.
Update: despite continuing to pay for a subscription, the app is still nonfunctional.
App failure
Continuing error, reading failed to contact server. Error code 3. Been occurring for over a week.
Stopped working
Updated last week no longer working.
App fix for error 3 message
I love this app, but after recently doing an update, it stopped working - I kept getting an error 3 message. I called and spoke to tech-support who confirmed this happening to a lot of Apple products. They recommended uninstalling the app, restarting the phone and then reinstalling the app. It worked like a charm for me!
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No longer working
Server connection error. Please fix.
doesn’t work
updated app no longer works. just error message
Working well again
App has been occasionally malfunctioning since I renewed and added the AI option. I kept getting an Error Code 3. After the weekend I was able to reach their tech support by phone very easily (after the weekend), and they quickly fixed the problem. Content is excellent, though the “AI” component seems not noticeably useful so far. The application seems less stable than it used to be.
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Dark icon
Dark icon for dark mode please
