Upwork User Reviews

Customer Experience

Positive experience29.9% of reviews
Neutral8.3% of reviews
Negative experience61.8% of reviews

~ Based on 1,845 written reviews from the US App Store.

What users say

Is Upwork Safe?

Upwork appears safe based on user ratings. AppsHunter Safety Score for Upwork is 92/100.

This assessment is based on 69,656 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 69,656 App Store ratings for Upwork.

Is Upwork Legit?

Upwork appears to be a legitimate app. AppsHunter Legitimacy Score for Upwork is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worst experience ever

I have had the worst experience ever, the app kept refusing my payment method, and there was no customer service number to call, and obviously they make it extremely difficult to find the chat box. When i eventually contacted them they said wait 48 hours, after 48 hours still nothing was resolved just a waste of time.
The freelancer i managed to hire didn’t do the job, but because he cancelled the contract i had no option to leave a review, reviews are only for completed projects, which doesn’t make things totally transparent.
I regret using this app and have had an awful experience
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Credits

It makes no sense to have only £100 credits while paying such a high price membership monthly

Best Place For Freelancers

Upwork is the best market place for the Freelancers.
Secured Payment System, Professional Clients, Time tracking system. I am enjoying so much to using this platform.

Log out and in??

I always have to sign out and back in to see all of my proposals

فلسطين

بحاجة الى مختصين لمساعدة المبتدأين في الاندماج فيه وخاصة في منطقتنا حيث لم اجد احدا ليساعدني في كيفية التعامل معه وتطوير حسابي

I like upwork but the app is unstable and constantly asking me to log in every other day

First of all, we like upsork but the app is not good . It asks me to sign in every other day. It’s the most annoying because I have to go through 10 steps to sign in as well and instead login being on the big screen, it’s create new account.

What’s worst is that everytime it asks me to login, it won’t suggest my account and password. I have super long password that I don’t remember so it’s better if I just don’t use this app since I can’t sign in fast or at least keep signed in !
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I can’t log in

I can’t log in I am really mad

App won’t stay logged I

This app’s always waking wasting my time. I hire a lot of people on Upwork, but this app won’t stay logged in.

very good performance

Working here has changed my life.

Login

I can’t login suddenly fix it please

Great apps

The best apps in iOS platform

Never works

Never works: says Error 403 (N) when I try to view a proposal or schedule a meeting. And having to log in every single time you exit the app is such a hassle. Worst app ever.

Cant buy connects on app

It’s exciting to see all the jobs available but unless you have an invite, there is no way to apply without buying connects, the needing the connections isn’t an issue, but on the app you cant purchase connects or subscribe for a monthly plan….theres no “Purchase”/“confirm purchase” option…..how am i meant to buy….😓
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Excellent Platform

Excellent platform for freelancers! Easy to use, professional, and full of great opportunities. Highly recommended!

Slow Experience

The app doesn’t work properly. It’s very slow, and the pages often don’t load correctly. The only feature I can use properly is messaging. Sometimes messaging is also not work properly.🙁

BEWARE platform full of scammers and no support.

Writing this review to just let everyone know that Upwork is a terrible platform with most of the jobs for people just starting out or trying to learn a new skill this is not the place for that, most of the jobs are just slop scam job listings everywhere that takes months before Upwork removes it and even worse part about Upwork is the support they do not take any of the freelancers on there platform serious only the clients they favor and on top of that they don’t even try to investigate anything so i’m assuming the support is honestly just AI. If you;; already have had a skill in something or experience with freelancer work, this is for you. If not, then start looking other places unless you want to have an annoying experience.
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Upwork

Upwork is one of the great platform in the world

Almost impossible to get your first job

Very disappointing experience. I spent a lot of time creating my profile and applying for jobs, but the platform makes it extremely difficult for new freelancers to get their first opportunity. Without previous reviews and experience on the platform, it feels almost impossible to get hired. The application process takes a lot of time and effort with very little feedback or response from clients.

I understand that competition is part of freelancing, but the experience for new freelancers is extremely frustrating and discouraging.
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Keeps logging me out can’t ever get signed in for over a day

Terrible app

Not worth

No company is legit on Upwork