Upwork User Reviews

Customer Experience

Positive experience29.9% of reviews
Neutral8.4% of reviews
Negative experience61.7% of reviews

~ Based on 1,874 written reviews from the US App Store.

What users say

Is Upwork Safe?

Upwork appears safe based on user ratings. AppsHunter Safety Score for Upwork is 92/100.

This assessment is based on 70,082 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 70,082 App Store ratings for Upwork.

Is Upwork Legit?

Upwork appears to be a legitimate app. AppsHunter Legitimacy Score for Upwork is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No customer support available

No customer support. My account has issues that need human support. There is none. So I am unable to use upwork

Social platform

Best apps for freelancer

good

Nice

The bidding feature isn’t good

This is designed to Favour those that have more money and bidding power. Theres no equal chance in getting jobs here.

Account Issue

I’m trying to login to my account it not letting me and I have tried to reset the password but I don’t get the emails and now I can’t access my transactions and the money I have made on my account so I would love some help because I can’t get in contact with support and put a ticket without the login
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Great app but

I regularly use this app but I still have problems dealing the my talent which I trusted him but scam all my passwords including Upwork, my airbnb , Vrbo hack and write bad things and I almost end up losing control and suspension and warnings from this huge service providers

Thank you for your efforts to resolve my dispute,

Regards
Bruk
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Zoom video doesn’t work

I’m trying to send a recorded zoom video link to hire someone but the generate zoom link button does nothing

Overall fine

Been working with clients on upwork since 2022 as well as the app. So far have had no real issues other than the app signs you out if you dont visit it after a certain number of times. Rather annoying.

How many time a day I need to log in!??

First of all, we like upsork but the app is not good . It asks me to sign in every other day. It’s the most annoying because I have to go through 10 steps to sign in as well and instead login being on the big screen, it’s create new account.

What’s worst is that everytime it asks me to login, it won’t suggest my account and password. I have super long password that I don’t remember so it’s better if I just don’t use this app since I can’t sign in fast or at least keep signed in !
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Credits suck

In order to apply you need to BUY credits and then you apply and do get work

Don’t waste your time

Basically a waste of time and money. It been impossible landing any gigs even after a year with Upwork, paying to boost proposals, following suggestions etc.

Upwork

Good as I’m having a good time

Charges for you to apply for Jobs and everything under the moon!

Its crazy how instead of just charging for a monthly membership to apply for jobs, you need to buy token (Connects) and pay to apply for jobs even if you get it or no you loose that money.
They also charge a commission of your earnings.They charge you to verify your ID for crying out loud.
Like common man! Charge a monthly fee and commission and be done with it. I DONT RECOMMEND UNLESS YOU GOT CASH TO WASTE.
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Best freenlancing site in the world.

This is the best website for freelancing carreer. They are trusted, secure and smart. I've been working here for 14 years. Thank you upwork.

Good but you need to spend a lot of money on connects credit

Each application needs connects and those are expensive .. sometimes you have to shell more than what you earn

Website has basic issues

You can’t click on anything on my iPhone and it’s impossible to log into the app

Credits

It's a concept, the only downside is that you have to buy credits to apply for jobs. I understood they give some free ones to try it out. , but I've never received them

Ridiculous

Worst app/business I’ve ever had the displeasure of working with. After a year I’ve decided to give them another chance but for the life of me cannot seem to be allowed to reset passwords or other details. My email inbox is now filled with upwork automated emails for attempted logins/password resets
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Hourly Pricing Makes Costs Too Unpredictable

Upwork is useful for finding freelancers, but I find the hourly pricing system frustrating. As a client, how am I supposed to know whether a job should take 5 hours, 10 hours, or 30 hours?

Paying based purely on hours makes the final cost unpredictable, especially when you are hiring someone for a job outside your own area of expertise. I much prefer fixed-price projects with a clearly defined scope, deliverables, and total cost agreed upfront.

Upwork is a good platform overall, but I think it should make fixed-price hiring much more prominent and transparent.
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Awful, Incompetent and a disgraceful Service

Just joined UpWork. Atrocious experience. Freelancer submitted timesheet but every card I registered gets declined and instead of resolving issue they threaten me with suspending my account. No response from customer support. Only a bot! Incompetence to the max!