Permanently banned for “falsified documents” and refused any explanation
Upwork permanently deactivated my account after I uploaded my genuine, government-issued Spanish national ID to update my location after moving to Madrid. The email accused me of submitting “falsified or altered” documents and called it a “zero-tolerance” violation. I did nothing of the sort.
I immediately sent photos of both my Spanish and Dominican IDs and offered a live video call to verify myself. I got robotic, copy-pasted replies saying the decision is “final,” and that they are “unlikely to respond” to further messages. When I asked simply for an explanation of what supposedly was falsified, I was ignored. Not one agent explained what was flagged or looked at my evidence. To say their support agents were bad would be an understatement.
It gets worse: a separate automated reply to my appeal then claimed my account was “not found or active without any suspension” while their own emails confirmed it was blocked. Their systems and support don’t even agree with each other.
This is how a platform treats the freelancers whose work it profits from: accuse, ban, refuse to explain, and shut the door. No human review, no transparency, no real appeals process. If an automated check can wipe out your income and ruin your profile and records with no proof and no recourse, you are one flag away from losing everything. Avoid.
I immediately sent photos of both my Spanish and Dominican IDs and offered a live video call to verify myself. I got robotic, copy-pasted replies saying the decision is “final,” and that they are “unlikely to respond” to further messages. When I asked simply for an explanation of what supposedly was falsified, I was ignored. Not one agent explained what was flagged or looked at my evidence. To say their support agents were bad would be an understatement.
It gets worse: a separate automated reply to my appeal then claimed my account was “not found or active without any suspension” while their own emails confirmed it was blocked. Their systems and support don’t even agree with each other.
This is how a platform treats the freelancers whose work it profits from: accuse, ban, refuse to explain, and shut the door. No human review, no transparency, no real appeals process. If an automated check can wipe out your income and ruin your profile and records with no proof and no recourse, you are one flag away from losing everything. Avoid.
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Proposals Never Opened
It doesn’t seem to matter if you boost or not, proposals are never opened, sometime there are zero proposals opened not just mine, makes me wonder if some of the jobs are AI and not real.
Extremely annoying app
I never use the app because their authorization process is so broken. They would keep kicking you out whenever you try to sign in.
And once you do sign in, they will sign you out every single freaking time.
The UI is so confusing and unintuitive because they keep changing and hiding old menu options.
It’s a waste of time to use this app so I just use the web app and the website.
If I was forced to use this ridiculous app I would just stop using upwork altogether.
And once you do sign in, they will sign you out every single freaking time.
The UI is so confusing and unintuitive because they keep changing and hiding old menu options.
It’s a waste of time to use this app so I just use the web app and the website.
If I was forced to use this ridiculous app I would just stop using upwork altogether.
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Upwork Needs to Treat Its Paying Clients Better.
I’m a business owner who uses Upwork to hire professionals. My biggest concern isn’t the money. It’s how clients are treated when something goes wrong.
I hired a freelancer for a clearly defined project, provided original files and detailed instructions, and gave multiple opportunities to correct the work. Unfortunately, the freelancer couldn’t deliver what was agreed upon.
Upwork approved my $75 refund, which I appreciate. However, they described it as a “one-time courtesy.” That language was disappointing and left me questioning how future legitimate disputes would be handled.
Clients shouldn’t feel like they’re being done a favor when seeking a fair resolution for work that wasn’t delivered as agreed.
Upwork also needs better freelancer qualification standards and easier access to customer support.
I’ve worked with talented freelancers on this platform, and I want to continue using it. But Upwork needs to remember that business owners invest their money, time, and trust in its services.
It’s not about $75. It’s about accountability, respect, and treating customers fairly.
I hired a freelancer for a clearly defined project, provided original files and detailed instructions, and gave multiple opportunities to correct the work. Unfortunately, the freelancer couldn’t deliver what was agreed upon.
Upwork approved my $75 refund, which I appreciate. However, they described it as a “one-time courtesy.” That language was disappointing and left me questioning how future legitimate disputes would be handled.
Clients shouldn’t feel like they’re being done a favor when seeking a fair resolution for work that wasn’t delivered as agreed.
Upwork also needs better freelancer qualification standards and easier access to customer support.
I’ve worked with talented freelancers on this platform, and I want to continue using it. But Upwork needs to remember that business owners invest their money, time, and trust in its services.
It’s not about $75. It’s about accountability, respect, and treating customers fairly.
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Glitchy
For months now, I’ve contacted CustomerService about the app kicking out my login. Still not fixed happens all the time.
Best For Buyer and Seller Both
i mostly loved there support
App logout issue
Overall the functionality of the app is good besides the login function. Almost every time I open the app I have to login again. Please store by credentials for longer then a couple days.
Bots killing the process
The bots have started to make it impossible to apply for certain roles. Anything that says HubSpot goes from 17 to 60 connects in a matter of minutes.
Awful to use buggy as hell
I wish they would put as much effort into their apps usability as they did into their fancy opening graphic
Charges
I downgraded my account yet just got charged and have looked for over an hour trying to find contact information so I can discuss this issue with Upwork. So far I cannot find and email or phone number under “customer support” or “contact”
Got Scammed
I got scammed on Upwork by someone who pretended to be a paying client. What they really wanted was for me to deposit their check, and send it to them.
MCP integration is killing proposals
Everyone is getting outpaced by Claude MCP server that companies are using. Regular freelancers are having an impossible time competing against the companies on here that have Claude crawling your site 24/7 and auto submitting proposals and outbidding everyone. There’s no strategy anymore, just spam. The experience is going downhill fast for normal users.
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Technical improvements
There number of improvements to the app which would really help customer experience
It’s changed
I loved Upwork from 2021 to 2023. It was a fair marketplace where good freelancers could build a business, and I built mine on it with a 100% job success score. It's a different platform now, and not for the better.
Freelancers are now charged just to be visible. If clients can't find me, I can't win work, and if I can't win work, Upwork earns nothing from me. Applying for jobs means buying Connects in bulk, often for jobs that already have dozens of applicants and may never be filled. That's paying for the chance to be considered, not for results.
Then there's the money itself. Upwork already takes its cut of every contract, and then there are fees to withdraw the earnings I worked for. Charging at every step feels greedy, not fair.
The old Upwork worked because freelancers and clients both won, and so did Upwork. Please bring back that model: free visibility, affordable applications, and fewer fees on money already earned. Right now it feels like freelancers are the product, not the community.
Freelancers are now charged just to be visible. If clients can't find me, I can't win work, and if I can't win work, Upwork earns nothing from me. Applying for jobs means buying Connects in bulk, often for jobs that already have dozens of applicants and may never be filled. That's paying for the chance to be considered, not for results.
Then there's the money itself. Upwork already takes its cut of every contract, and then there are fees to withdraw the earnings I worked for. Charging at every step feels greedy, not fair.
The old Upwork worked because freelancers and clients both won, and so did Upwork. Please bring back that model: free visibility, affordable applications, and fewer fees on money already earned. Right now it feels like freelancers are the product, not the community.
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very slow your app
Very slow your app
Logs me out multiple times daily
This app needs serious fixing. It logs me out multiple times per day and has not worked well in the last 6 months+
Logged out every day
How is it possible for this company to be worth millions of dollars and yet still be logging out users of the app every single day, sometimes multiple times per day. This app is absolute garbage. I will not be using this anymore. I’ve done over eight figures on this platform and will no longer be using this platform for new projects moving forward.
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Gettting started
Well getting started is definitely a process so if you think you’re going to get started right away to make money you better start early and not wait at the last minute when you need money. But they swear it’s the safest true place to make money.
Rip off
They took my money and did nothing I asked for. Very unprofessional. I tried to get help but they would not do a thing to look into the situation.
Don’t use if you are white
It is well documented that Upwork throttles your profile if you are white. They use illegal DEI discriminatory practices to prevent white people from bidding on jobs.
