Upwork User Reviews

Customer Experience

Positive experience29.9% of reviews
Neutral8.4% of reviews
Negative experience61.8% of reviews

~ Based on 1,899 written reviews from the US App Store.

What users say

Is Upwork Safe?

Upwork appears safe based on user ratings. AppsHunter Safety Score for Upwork is 92/100.

This assessment is based on 70,860 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 70,860 App Store ratings for Upwork.

Is Upwork Legit?

Upwork appears to be a legitimate app. AppsHunter Legitimacy Score for Upwork is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Almost Perfect

Good for freelancers but too much competition

Not worth your time.

Useless app.

Best Freelancer marketplace

I think upwork is the best for our marketplace

Beyond Basic

The fact that you can search talent, view your messages, etc., but have absolutely no visibility of your saved talent is crazy.

Not a huge fan of this service.

The idea is good, but it’s very clear that the freelancer is thrown to the wayside, and left paying huge fees, and also waiting ridiculous wait periods to access their money (2-3 weeks after work has been submitted and approved).

What a horrible practice, I would give 0 stars if I could.

No working with me

I have not been able to start any job not sure why, I applied and nothing happens!

MD. AHAD SARDER

Upwork is the best market place for the Freelancers.
Secured Payment System, Professional Clients, Time tracking system. I am enjoying so much to using this platform.

Good

Good

Asst

My assistant Arthur became family

So Many Bugs on mobile app

Hello I am an upwork seller. But most of the times for every Job invitation & Messages I don’t receive notifications on my iphone even though notifications from app and phone are on. Moreover, I applied for a Job and I didn’t boost it and now I am seeing upwork used my own connects and boosted the Job by utilising 20 credits. So I kindly request please fix your bugs asap. Overall I have Good experience with upwork.
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Signing out

App keeps signing me out and then gives me an error when I try to sign back in.

terrible

every time it updates it logs me out

How are you guys this bad?

Fix your app. If people literally can’t log in to use it, what’s the point of having this service?

Horrible

Dont use the app if you are a white person. Upwork uses DEI to discriminate against white people by reducing their profile visibility

Not satisfied

I’m not satisfied with the way Upwork setup. I’ve been spend with extra connections, so plus subscription, offering my services and no job. Other freelancers are offering a service far below what the customer is willing to pay. And monopoly the clients just for them. I’m f the customer has a minion amount to be paid for the service, the app should not accept amounts below off this. This bring a unlawful competition
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It logs me out every 2 weeks

There has to be a bug on the app. Every two weeks or so I have to log back in which is annoying.

Trying to SIGN UP

Your system wants to verify my phone number, but it gives nothing but errors doing so. So, I can not get my account open and there is no one to reach out to over the phone!

Failure to open

This app constantly needs me to log in and now it just has a white screen every time I try to open it

Very frustrating

Wow! This is bad..

This app is dreadful in construction, navigation is a beast and looses completed references for search criteria or what ever else one may be working on. It redirects back to various landing pages and one has to start over from scratch. It feels like it has not been worked on or revised in any meaningful way for years.
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upwork

best