Upwork User Reviews

Customer Experience

Positive experience29.9% of reviews
Neutral8.3% of reviews
Negative experience61.8% of reviews

~ Based on 1,819 written reviews from the US App Store.

What users say

Is Upwork Safe?

Upwork appears safe based on user ratings. AppsHunter Safety Score for Upwork is 92/100.

This assessment is based on 69,158 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 69,158 App Store ratings for Upwork.

Is Upwork Legit?

Upwork appears to be a legitimate app. AppsHunter Legitimacy Score for Upwork is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Subscription still charged

heyyy to whoever ends up reading this. i hope you’ve eaten something so you’re not cranky. anyways, i canceled my subsection 2 days ago which would’ve been august 4, and i think the billing cycle reset on the 2nd of every month depending on when you buy. my card this morning was charged $27, im a bit short on funds and i need those $27 for gas. 💀 i get it, $27 is chump change, is there anything that can be done about this? i’d just like some confirmation or direction or response from a person and not a FAQ.
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Zero customer service.

Good luck if you have any issue. Pay to play, then 30 days later you figure out you waste your time, too late to find out there’s no one to support you.

Keeps showing error

It’s frustrating me now. My chatrooms fail to load, my contracts, invitations, proposals, alerts nothing are loading up. It keeps showing error.

PAY TO PLAY

You are required to spend at least FIFTEEN DOLLARS to buy “connects” to even APPLY. So, if I bought the $15 connects and applied to 100 jobs and got rejected for all of them (hypothetically) I wouldn’t have made any money, I would have lost $15 (pretty steep imo)

Bad jobs low pay

Bad jobs for low pay.

22hrs+ waiting. They have the gall to say it's resolved without any action.

The customer service response time is horrendous. 3 Days of back-and-forth with huge delays of up to 22 hours without any resolution, and then they have the gall to state the action was resolved. Their team has delayed multiple projects, causing massive frustration on both ends. If you want a freelance service without you and your clients having a massive headache, do not go for this company.
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Alles Gut

Sehr freundlicher Service und schnelle Bearbeitung. Vielen Dank!

Does not work

Would be one star except the push notifications work for some reason but nothing else in the app does. Inevitably after a few days max I get kicked back to the login screen and every time I log in I just get kicked back to the login screen again. Mildly infuriating

Excellent Platform for Professional Work

Excellent Platform for Professional Work

Upwork is a great platform for connecting clients with talented professionals worldwide. The app is easy to use, communication is smooth, and the system provides a professional and secure environment for managing projects and payments. I appreciate the quality of the platform and highly recommend it.
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Wish I found this app earlier

Love this app soo much as I connected with top freelancers

IPv6

Хочу Upwork на IPv6 видеть работать

If you like having to re-log into an account every single time you open it Upwork is for you

The app logged you out every single time you don’t use it for a few hours. If someone responds in your messages, you can see the message, but when you go to respond to them, you have to re-login. A complete utter waste of time.

Lead generation

Number one market place

Catfish App

This is like the Catfish of Jobs apps

Bad Impression

Clicked on the offer to upgrade membership with a discount on the first month, and I was charged the full cost. Bold.

This app is just a middle man to take advantage of creators

Want to get scammed, want money taken from you at every turn and do a bunch of work for nothing in return than this is the app for you

Embarrassing technical state

Consistently one of the poorest-functioning professional apps out there. I’m a client of many years, having spent six figures on the platform. I get signed out of the app every single time I use it. Google auth works only like 50% of the time. Then I’m automatically logged into a freelancer account I’d never used or asked for. Chat across desktop and mobile app is rarely in sync. The responsiveness of the app I’d rather not even talk about. Truly embarrassing, to the point where I’m actively looking to move off the platform.
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Devoid of Ethics. Would give 0 stars if I could. 🚩

Attempted to find some freelance opportunities. Filtering was abysmal. Daily random job posts listed. Reported a many inappropriate and unethical job posts (including but not limited to: helping create adult literature that the authors said would be containing sexual conduct and crass humor, violence to animals and children). Response to my reports was "We appreciate your report. However, we don't find it currently violates our rules and ethics." Do with that info what you will.
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Time and money. Gone.

First you waste your time writing proposals, making your profile then you waste your money on applying to jobs that’s never respond.

Horrible. I HATE the new update

I’m constantly being signed out every 1-2 days on both mobile and desktop FOR MONTHS. Upwork’s engineering team should be embarrassed because this is lowly work. I’m looking for alternative platforms and I’m in the process of moving my relationship with the freelancers off this god forsaken buggy app
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