Fraudulent Scheme
Response from developer
Hello. Thank you for reaching out to us. We understand your frustration regarding the exit of body + soul. We are sorry to confirm that body + soul is fully leaving our network and will no longer be available for any Urban Sports Club members. We want to make sure you can keep up your fitness routine without interruption. We still operate an extensive network in Munich and offer several top-tier alternatives nearby: • All-inclusive (https://urbansportsclub.com/en/venues?city_id=2&plan_type=2&venue[]=2372&show-map) • Evo Fitness (https://urbansportsclub.com/en/venues?city_id=2&plan_type=2&venue[]=1992&show-map) • PRIME TIME Fitness (https://urbansportsclub.com/en/venues?city_id=2&plan_type=2&venue[]=10605&show-map) • Fitness First (https://urbansportsclub.com/en/venues?city_id=2&plan_type=2&venue[]=14994&venue[]=8903&show-map) You can check the Urban Sports Club app to explore exact locations, opening hours, and course schedules for these options in your neighborhood. If you would like a specific recommendation close to your home or workplace, please check the app and set the radius to this exact location. Since our product is designed to allow flexible check-ins across many different partners, we are unable to grant an special cancellation in this case. However, you can cancel your membership according to your regular cancellation period. Please check your profile to review your individual cancellation terms. Thank you for your understanding and enjoy your time with Urban Sports Club. Have a great day, Your Urban Sports Club Team.
False advertising
Response from developer
Hello, thank you so much for your review. Please always make sure to carefully read the partners profile in order to determine what membership works best and what all is included. Have a wonderful day. Your Team from Urban Sports Club.
Love this
1 star lost due to the extremely poor late cancellation policy. I think this app should allow 1 late cancellation per pay cycle to not punish people for waking up sick every now and then. As it currently stands I’m forcing myself to go to classes unwell to avoid the late cancellation fee.
Scam!
Now I get an email that my case is handed over to debt collection! Incredible. Truly disgusting business practice.
App zickt seit Jahren
Ach, hab ich schon erwähnt, dass die Yogastudios mit Urban Sports eigentlich nicht überleben können, da USC so beschissen bezahlt?
Response from developer
Hallo, lieben Dank für deine Bewertung. Es tut uns sehr leid zu sehen, dass du unzufrieden bist. Unser Produkt Team sammelt grade Feedback und arbeite an Verbesserungen. Viele Grüße Dein Team vom Urban Sports Club
Terminos y condiciones abusivos
Buscador
Bis jetzt die beste Lösung für mich
Beware - they treat their customers like ATMs…
After having been member for 3+ years I needed to update my payment info as I was closing my then bank account - I kept updating to my new payment info yet the app didn’t update to the new payment details and kept overcharging my old account causing me penalty fees at my old bank, and regardless of countless emails and messages and calls explaining the situation and urging them to fix the error and stop charging the wrong account - no response was given other than the automated customer support reply saying they were backed up on their workload and would get back to me when available… no fix was provided, but they kept charging my account(!) leaving me no other option then to end my membership with USC.
After a year I received a letter (by way of my neighbor in the adjacent building as the letter was wrongly addressed) in German from a German debt collecting agency insisting I pay 200+% interest on the outstanding debt of one months worth of membership that I had been doing my best to pay a year prior.
I payed the outstanding debt minus the collection agencies extortion fee.
In summary: the sad truth is that USC is not an app dedicated to your health - it’s solely made to extract money from you through automated payment subscriptions.
EXTRA ZUSATZKOSTEN
Besonders ärgerlich: Selbst wenn man korrekt über die App eingecheckt ist, kann man Probleme bekommen, wenn man irgendeine Zusatzkarte vergessen hat. Das fühlt sich nicht wie eine moderne Fitness-Mitgliedschaft an, sondern eher wie ein verwirrendes Sammelsystem aus Regeln und Einschränkungen.
Mehr Transparenz und kundenfreundlichere Abläufe wären dringend nötig.
Response from developer
Hi, vielen Dank für deine Bewertung. Dein Feedback ist super hilfreich, um unser Produkt und unseren Service zu verbessern 👍
Einiges gut aber
Response from developer
Hey, danke für deine Bewertung! Wir schätzen dein Feedback sehr, da es uns hilft, unser Produkt und unseren Service zu verbessern 😊
Technisches Problem - allgemein sehr zufrieden
The app is BROKEN
FIX YOUR SEARCH!!!!!
Bewertungen nach jedem Kurs
Ich möchte gerne feedbacken, dass ich diese Sterne-Bewertungen nach einem Kurs immer anzuklicken leider sehr anstrengend finde. Das ist als liebes und konstruktives Feedback gemeint, um die App zu verbessern
Einmal bewerte ich eine Sportstätte/eine Art von Kurs gerne, aber nicht mehrmals das selbe, das geht zwar schnell, aber stört trotzdem. Vor allem weil dabei ja eher das Selbe heraus kommt
Liebe Grüße!
Response from developer
Hey, danke für deine Bewertung! Wir schätzen dein Feedback sehr, da es uns hilft, unser Produkt und unseren Service zu verbessern 😊
Does not show available courses or venues
Response from developer
Hello, Thank you for sharing your feedback with us. We are sorry to hear that you feel frustrated with the app's performance following the recent update. We understand how important it is to have consistent information across our platforms to plan your workouts effectively. While we strive for a seamless synchronization between our website and the app, it sounds like your experience did not meet those expectations. To help us investigate this further, could you please provide your Ticket Number if you have already contacted our support team? If not, please reach out to us via our Help Center so our technical team can look into to it. We wish you a great day! Best regards, Your Urban Sports Club team.
Leila Farahi
It needs to be changed so that some facilities at least can be checked in even if you have already used a gym or a class. Once check ins does not make sense and it’s not worth the money I pay for.
