Good banking
Best of the best
Service
I’m apart of this bank for many years, I was able to convince my family too join its a little old fashione but that’s ok.. I love the services they meet all my personal banking needs. FINALLY there Zelle…YES!!!
My prayers for ALL USa employees 🙏🏽
I have been with the Credit Union for many years I don’t recall once being disrespected on the phone ever or in person. USA. Provides so many financial services Thank you each for your kind, respectful professional service.
The economy/government is changing lives dramatically Matthew 6:9
The economy/government is changing lives dramatically Matthew 6:9
Slow, slower
I have noticed that the selection of a menu choice is very, very slow response or freeze the iOS app.
Employees cannot handle simple tasks
If you update your payment method in anyway, they will not do it correctly and they will bury you in fees that they expect you to pay for their negligence. Instead of giving me my money back, they moved it to some random account and have been holding my money hostage for over a week still waiting on it to be returned. I’m absolutely shocked I wasn’t billed a fee just to reach out to their customer service line for them to do absolutely nothing still. This company is not worth a headache. Just don’t waste your time.
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Member Experience
Am very satisfied with US Alliance service in the fee years since they took over!
I have had great interactions and experience when I contact them by phone, all my questions and concerns are address at every touch point!
Thank you US Alliance Staff for meeting my expectations!
Keep up the great work👌
I have had great interactions and experience when I contact them by phone, all my questions and concerns are address at every touch point!
Thank you US Alliance Staff for meeting my expectations!
Keep up the great work👌
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Customer service
The customer service at the portchester branch is outstanding. You really feel like one is part of a group that cares. The manager and tellers are so nice. I do think your on line banking may need a little adjusting. You’re holding checks until they are cashed . Deduct the money immediately. Overall great service
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member
i hv been a member since 1977 and wouldnt change a thing … i am so happy with the protection of my accounts, live customer service and ease of using the app … thank you USAFCU ❤️
Extremely helpful
At a tragic time in my family the advice and help I was given was so appreciated. Always professional and thorough! Thank you is not even enough to say.‼️
They make it impossible to pay your HELOC
The make it so you can’t pay if you’re a week late on a payment, then they call you asking you pay. They deserve to be insulted for being this incompetent. What a dysfunctional institution. Avoid.
Beware
This bank has become notorious for causing you to over draft to collect fees. Stay away from them. You can deposit money they will hold it overdraft you then post your money.
New and improved ugh!
Please change the web bill pay back to the original form. It was so easy to use. streamlined and clean. I know that the developers think they’ve improved it. But instead of everything laid out right in front of you now you have to go to multiple different screens. Please improve it further and bring it back to the way it originally was.
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Garbage!
This app is the worst. I can never access my account information. I get stuck in verification that I am a human. I am questioning my commitment to this bank. Ridiculous.
Good
Very good
They make it impossible to pay
They delete your “pay from” bank account from your loan if you are 7 days late. They charge a late fee AND then they charge $5 and demand you pay over the phone, after mistakenly saying you can set it up again online. This has the worst UX of any banking app and they are intentionally ruining UX patterns in banking just to frustrate you.
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Auto/Recurring Transfers
When I first joined USAlliance I enjoyed the option to set up the auto/recurring transfers. Since you revamped the site the option to set transfers on a recurring bases became complicated and not friendly to users. Your representative promised it would be reinstated but it never was. Instead I was told by your management this can only be done by going through a DocuSign option. This made no sense. Instead of upgrading or simply put back something that worked, your system took a step backwards. I hope this doesn’t get ignored. Thank you
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best app ever!!
this app is SO beautiful
Often can’t get into app!
While I love using this app, nearly every time I first try to use it, I get a “We’re sorry. Try again later.” then in smaller type it says “The network connection was lost. Please try again.” Sometime when I try again right then it will work, but most times I have to quit and restart the app several times before I can finally connect.
I am doing this via my iPhone 8 — but just need to point out several things: I NEVER have this problem with any other app, banking or otherwise using this same phone. I have killer Wi-Fi and am usually even sitting quite close to a router when I try to get in. And yes, I have made sure my USAlliance app is up to date — esp. since I’m always hoping an update will solve this stupid and unnecessary problem!
So far, I continue to wait in vain.
I am doing this via my iPhone 8 — but just need to point out several things: I NEVER have this problem with any other app, banking or otherwise using this same phone. I have killer Wi-Fi and am usually even sitting quite close to a router when I try to get in. And yes, I have made sure my USAlliance app is up to date — esp. since I’m always hoping an update will solve this stupid and unnecessary problem!
So far, I continue to wait in vain.
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Mobile app
The bank’s mobile app is extremely frustrating. Despite entering the correct information, the message “We do not recognize your username/password information” keeps appearing. Additionally, when attempting to use the “Forgot Password” option, it states: “The information you entered does not match our records – please correct to continue.” This makes it impossible to access the account. Please address these issues.
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Great app
Easy to use. I love digital banking. I like USAlliance because they always solve my questions
