I would like to mention that my address where I’m living in Provo, Utah is not out of our server zon
I’m hoping this can be fixed on the next update so that I could use UTA demand from where I live in Utah
“We received a request to delete your account”
You can’t even delete an account outright. They have to APPROVE it. Their kiosks are non-intuitive and their app has issues. No thanks
bru
not very on demand man 😭
Worked for a minute, now you can’t book anything
Like I said above, it’s a solid option for getting around pretty cheap but you can always expect to be 20 minutes late or 20 minutes if you can even get a ride at all. Most of the time you’re hit with a notice that there’s too much high demand and you have to hit “try again” for 20 minutes to have a shot at getting a ride. They can also add rides in the middle of the trip so the time it showed when you booked will not longer be accurate and now you’re actually gonna be 30 minutes later. They can also charge you and not book the ride due to high demand. Overall just sucks. They need to hire more people and train them.
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Inconsistent, Made Me Late
My car was set to come at 12:15. When it was 15 minutes away, they changed my car. The app said that car would arrive at the same time, but it didn’t. The new car didn’t come until 12:45. I missed my train that I would’ve arrived 20 minutes early to. This should not be happening, especially not through a company as big as UTA. I do not recommend this app.
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This is ridiculous
The ride was 2mins away and they suddenly switched me to a ride that’s 45mins away from my pickup location. Not to mention I was waiting for the first ride for 40mins already.
This is insane and I absolutely hate Utah transit refuse to build bus line yet can’t even do well in a simple share ride app.
This is insane and I absolutely hate Utah transit refuse to build bus line yet can’t even do well in a simple share ride app.
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Be warned!
The app won’t let you buy a ticket outside of the area you’re in. I tried to go from Daybreak to City Creek and it wouldn’t let me. It’s a third party app not affiliated with UTA. Any money you initially charge your account with won’t be refunded for 3-7 business days. Just buy an All Day Pass at the kiosk.
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Issues with drivers.
I wanna call out specifically Valentina. Everytime a ride gets booked with her, she’s late, doesn’t show, or pulls in close to the pick up location and says I was a no show. Most recently I watched her pull into a drive thru before marking me as a no show and charging me additional money. Most everyone else is good, but she sucks. I’ve been in contact with UTA multiple times about it and so far, been denied a refund every time.
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Uta
Horrible app always lags and goes from 4 minutes to 50 minutes don’t recommend
App improvements needed
The service itself needs a lot of improvements but there’s a lot they can do with the app right now to make it easier to use. Here are 3 big things:
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
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Uta disability card
Where can I upload my Uta disability card
Awful driver training
I swear every single time I book a ride my drivers show up way too early or 15 minutes late. And then they don’t even have the courtesy to wait until the scheduled time before driving off and charging me a no show fee. They need to properly train they’re employees and have a required IQ test apparently because they also don’t know which house to show up at and half the time “don’t see me” because they’re at the wrong address. They get the 2 stars purely because it’s cheap as hell
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Lazy and rude drivers
Nearly all the drivers are eating, talking on their phones, or listening to loud music. Sometimes even all 3 at once.
I’ve never encountered an app with such poor drivers. They’re hiring anyone with a pulse. My dog could be a better driver than these lousy inconsiderate losers.
I’ve never encountered an app with such poor drivers. They’re hiring anyone with a pulse. My dog could be a better driver than these lousy inconsiderate losers.
Are you deliberately trying to make me late?
Got transferred to a ride that would get me way later than I am supposed to be at the place I need to go to today. This is not the first time this has happened, and really shouldn’t be happening stop giving me rides like that
Terrible Waiting times
You guys need to fix the demand problem because why am I trying to order a ride for 2 hours continuously and yet not a single ride pops up and it’s always in demand. And when I say continuously I really mean it
Horrible
This is the worst app I have ever used in my life, the wait time is insane, the tracking sucks, and my location is always wrong. Plus no matter how much I write in the details for pickup I have to call the driver to get to the right spot anyways. Whats the point of this app if its not to be useful, its clearly not being useful anyways
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Doesn’t include most of SL county
Doesn’t include the oldest and most used parts of the trax lines which is mind boggling.
Scam
Asks for credit card details before making an account, no excuse
Stop giving rides I book to others
So many times when I hit book this ride, while it is processing the book, instead of getting the ride I am booted out of it saying uta is busy despite the fact that it already gave me an option to book
SUPER confusing
I just barely downloaded this app to be ready to start taking the front runner.
I was trying to see how much a ticket would be from the Provo Central Station to North Temple would be, but it keeps saying that my drop off location is out of the service zone??? This makes zero sense. Like ZERO.
This app is not good.
I was trying to see how much a ticket would be from the Provo Central Station to North Temple would be, but it keeps saying that my drop off location is out of the service zone??? This makes zero sense. Like ZERO.
This app is not good.
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