Issues with drivers.
I wanna call out specifically Valentina. Everytime a ride gets booked with her, she’s late, doesn’t show, or pulls in close to the pick up location and says I was a no show. Most recently I watched her pull into a drive thru before marking me as a no show and charging me additional money. Most everyone else is good, but she sucks. I’ve been in contact with UTA multiple times about it and so far, been denied a refund every time.
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Uta
Horrible app always lags and goes from 4 minutes to 50 minutes don’t recommend
App improvements needed
The service itself needs a lot of improvements but there’s a lot they can do with the app right now to make it easier to use. Here are 3 big things:
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
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Uta disability card
Where can I upload my Uta disability card
Awful driver training
I swear every single time I book a ride my drivers show up way too early or 15 minutes late. And then they don’t even have the courtesy to wait until the scheduled time before driving off and charging me a no show fee. They need to properly train they’re employees and have a required IQ test apparently because they also don’t know which house to show up at and half the time “don’t see me” because they’re at the wrong address. They get the 2 stars purely because it’s cheap as hell
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Lazy and rude drivers
Nearly all the drivers are eating, talking on their phones, or listening to loud music. Sometimes even all 3 at once.
I’ve never encountered an app with such poor drivers. They’re hiring anyone with a pulse. My dog could be a better driver than these lousy inconsiderate losers.
I’ve never encountered an app with such poor drivers. They’re hiring anyone with a pulse. My dog could be a better driver than these lousy inconsiderate losers.
Are you deliberately trying to make me late?
Got transferred to a ride that would get me way later than I am supposed to be at the place I need to go to today. This is not the first time this has happened, and really shouldn’t be happening stop giving me rides like that
Terrible Waiting times
You guys need to fix the demand problem because why am I trying to order a ride for 2 hours continuously and yet not a single ride pops up and it’s always in demand. And when I say continuously I really mean it
Horrible
This is the worst app I have ever used in my life, the wait time is insane, the tracking sucks, and my location is always wrong. Plus no matter how much I write in the details for pickup I have to call the driver to get to the right spot anyways. Whats the point of this app if its not to be useful, its clearly not being useful anyways
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Doesn’t include most of SL county
Doesn’t include the oldest and most used parts of the trax lines which is mind boggling.
Scam
Asks for credit card details before making an account, no excuse
Stop giving rides I book to others
So many times when I hit book this ride, while it is processing the book, instead of getting the ride I am booted out of it saying uta is busy despite the fact that it already gave me an option to book
SUPER confusing
I just barely downloaded this app to be ready to start taking the front runner.
I was trying to see how much a ticket would be from the Provo Central Station to North Temple would be, but it keeps saying that my drop off location is out of the service zone??? This makes zero sense. Like ZERO.
This app is not good.
I was trying to see how much a ticket would be from the Provo Central Station to North Temple would be, but it keeps saying that my drop off location is out of the service zone??? This makes zero sense. Like ZERO.
This app is not good.
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Sorry, we’re experiencing high demand.
Get ready to see this message a lot because rides are almost never available. I spent 34 minutes today trying to request a ride on a Saturday morning.
Uta on demand
Good when drivers actually want to do their job and find the right spot or when it’s not a 45 min wait it is horrible
Great drivers but nothing else
Uta has great drivers and the vehicles are clean, but when it comes to actually getting a ride, this is the worst. I’ve had so many times where I will be trying to get a ride and absolutely none will appear for quite some time. Also I have had so many times where I book a ride and while it’s processing my request, the ride becomes unavailable despite the fact that i already booked it
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Crazy drivers and Time
I’ve been using UTA Demand since September to go to work since I can’t drive yet, I have work early in the morning and depend on UTA to get there, I hadn’t had any problems until recently when I’ll get a ride saying it’ll be there in 18 minutes but in reality it never comes and I’ve been late because of it, not to mention the drivers drive extremely fast and makes me feel unsafe, I was trying to get into my account but now it won’t let me. If you manage to get a ride expect a 10 minute delay or more, Honestly horrible
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Handicap van
Totally awesome experience all the way around! Good job keep up the good work!
Bad app
This app is horrible. I wanted to use it to purchase trax passes, but choosing my destinations is the worst! It doesn't even show the train route on the map. AND half the time it says out of zone anyway so I can't select my stop when I do manage to find it on the horrible map. It should be so much easier to just pick a route on a map that actually shows the train route, but for some reason that isn't an option. Horrible design guys.
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Lagging a lot
The app lags really bad and goes from 10-15 minutes it goes back and forth with the time frame
